Fireside Chat – ChurnZero
What are the best ways to reduce customer churn? We had an opportunity to sit down and chat about this topic, as well as what’s coming up in the Customer Success industry with Abby Hammer, Chief...
Posts about Customer Success
Guide Customer Success Teams to Successfully Close the Loop with Customers
I think we would all agree – customer surveys are everywhere. Despite such prolific use of surveys as a central component of customer experience programs, many B2B companies are failing to maximize...
How do you measure customer health?
When calculating your customer health score, what approach does your organization take? Many companies rely on signals and data from product usage, support tickets, or Net Promoter Score to paint a...
How do you upsell an existing customer?
Driving revenue can take on many shapes and forms, with upselling to existing customers being an important contributor to growing profits. The main draw for upselling to existing customers is that it...
Fireside Chat: UserIQ on the Customer Success Industry
Evan Klein, Founder and President of Satrix Solutions, sat down with Tyler Winkler, CEO of UserIQ, a platform that helps businesses realize the full value of customer success so they can fight churn,...
Customer Success Industry on the Rise
Pulse Conference Shows More Companies Are Focusing on Customer Success