Voice of the Customer-Driven Service
Enhancing the customer journey is crucial for any business looking to thrive in today's market. That's why we recommend listening to Shep Hyken's interview with Evan Klein. In this interview, Klein...
Posts about Net Promoter Score
What Is A Net Promoter® Program?
Companies that nurture customer loyalty are often rewarded with customers that engage in behaviors directly linked to profit, such as reduced churn, increased share-of-wallet, and more referrals. A...
What Is An Employee Net Promoter® Program?
A short but impactful survey, Employee Net Promoter Score, identifies and addresses any issues negatively impacting employee satisfaction and loyalty. Business leader and HR professionals are...
What is Your Perception of the Net Promoter Score Methodology?
Despite having been launched nearly 20 years ago, there continues to be a divide among practitioners as to the value of Net Promoter Score (NPS). Whether you are a Promoter of this methodology or a...
Is it Useful to Benchmark Your Net Promoter Score?
Net Promoter Score (NPS) benchmarking presents an interesting challenge for many business leaders. On one hand, executives value information about their organization’s performance and how they...
Net Promoter Score Improvement Plan
If your Net Promoter Score survey program has stalled, you’re not alone. We often receive inquiries from companies frustrated at the lack of progress made when it comes to prompting leaders across...
Do Employees Influence Net Promoter Score?
Many factors influence your organization’s Net Promoter Score® (NPS), such as the ease of doing business with your company, the value customers associate with your products and services, or the...
Cozy Up to Promoters as Part of Your Winning Strategy
Much of the discussion coming out of the Net Promoter® community focuses on what to do with Detractors after they’ve been identified among your customer base. Intuitively, this makes sense –...
How Calculating Your Employee Net Promoter Score® Can Help Keep Customers Loyal
Over the past few years, there has been a rise in the number of organizations adopting Employee Net Promoter Score® or eNPS as a way to measure and improve employee satisfaction and engagement...
Net Promoter® Conference Puts Attendees on the Path to Success
It’s always rewarding to hear people talk about how inspired they are after attending a conference. Fortunately, this was the sentiment shared at the 8th Annual Net Promoter® Customer Experience...