Instilling CX Into Every Aspect Of A Company
Caroline Quinlan, the Customer Experience Strategy Manager at Electric Ireland, began her journey to becoming a CX leader with her deep interest in understanding customer behavior and enhancing...
Caroline Quinlan, the Customer Experience Strategy Manager at Electric Ireland, began her journey to becoming a CX leader with her deep interest in understanding customer behavior and enhancing...
During our first season of CX Chats, we conducted in-depth interviews with 14 leading industry experts to explore their insights on measuring the business impact of excellent customer experience....
Angeline Gavino, Vice President of Customer Success at Katalon, began her career in customer success in 2010. Back then, her role wasn't even called customer success. She became an individual...
Alex Mead is not your typical CEO. Currently leading Total CX in Bahrain, a customer experience business process outsourcing company, Alex has journeyed from a spring break revelation in Fort...
Arjun Menon, a Customer Success Leader at Salesforce's path to becoming a CS leader, is a testament to the fluidity and adaptability demanded in today's tech-driven world. Beginning his career as a...
Samantha Conyers, Chief Experience Officer at First Retail Group, is a seasoned professional with a diverse background that spans various industries and continents. Hailing from Trinidad,...
Jeremy Watkin, the Director of Customer Experience and Support at NumberBarn, recently shared his journey into the world of CX, which began in a contact center right out of college. Over the years,...
During our first season of CX Chats, we conducted in-depth interviews with 15 leading industry experts to hear their advice for someone in their first 100 days as a CX leader. Here are the...
As Chief Customer Officer and General Manager, Product Led Growth, Debra Squyres is responsible for delivering an optimal customer journey to ensure Bonusly customers are realizing maximum value...
Sally Roberts, Head of Customer at Legatics began her journey studying law but soon realized that her true calling lay elsewhere. She ventured into legal publishing, focusing on online legal...