Foster an Outstanding Internal Service Culture
Maintain a seamless experience for the customer with a strong, supportative, and collaborative team.
Consider the ramifications if your Customer Success or Account Management Teams struggle to get the support they need from HR, IT, or Finance. Teams that work better together are happier and more productive – ultimately delivering better customer experiences.
We help you build a culture where all employees (customer-facing role or not) are working together to do what’s best for each other and for your customers.
Cultivate a Strong Sense of Teamwork
While not immediately apparent, departments and employees that don’t have direct interactions with customers can still have a significant impact on customer satisfaction and retention. That’s because your customer-facing teams often rely on collaboration with colleagues to deliver a memorable service experience.
Our Interdepartmental Survey creates better working relationships by assessing how well employees are serving internal colleagues. Armed with your employees’ candid feedback, we analyze the results and provide recommendations for eliminating the roadblocks that stand in the way of employee satisfaction and cross-department cohesion.
- Voice of Employee consultant with extensive experience to ensure you get valuable and actionable insights to improve relationships
- In-depth analysis of anonymized survey responses to uncover areas of interdepartmental conflict so you can proactively address it
- Customized reporting that arms department heads with important feedback on how their teams are inhibiting or strengthening the overall customer experience
The Satrix Solutions Resource Library has an excellent collection of best practices, tips, and guidebooks on CX and EX strategy - all crafted to help your company get ahead in today's competitive market.