Interdepartmental Employee Programs
Our Interdepartmental Survey creates better working relationships by assessing how well employees are serving internal colleagues.
Armed with your employees’ candid feedback, we analyze the results and provide recommendations for eliminating the roadblocks that stand in the way of employee satisfaction and cross-department cohesion.
We help you build a culture where all employees (customer-facing role or not) work together to do what’s best for each other and your customers.
EX ResearchVoice of Employee
EXCEPTIONAL Service Customized Programs High Survey Response Rates Unbiased Analysis & Interpretation Voice of Employee (VoE) Experts Venture Capital & Private Equity Approved
Employee Engagement Capabilities
In addition to interdepartmental programs, Satrix Solutions partners with companies to establish structured feedback programs at critical touchpoints across the customer and employee journey. A complete lifecycle approach enables us to provide insights that will significantly enhance the experience for customers, prospects, and employees.
Our Case Studies
Exceptional Results & Customer Service
Satrix Solutions' clients have experienced quantifiable ROI with our interdepartmental programs. By fostering company-wide participation, delivering actionable insights, and sharing objective recommendations, our clients have the roadmap needed to strengthen employee engagement, reduce attrition, and improve the company's reputation as a great place to work.
96% "A Player" Retention
Discover how Satrix Solutions' eNPS program helped Schindler keep their best employees.Read Study
Using Employee Feedback to Retain Customers
Find out how Parchment took employee feedback and used it to improve customer loyalty.Read Study
98% retention rate
Find out how IHS Markit, now S&P Global increased revenue by 45% by increasing its customer retention rate.Read Study
Our Survey Process
Our market research firm helps ensure your interdepartmental program realizes maximum benefit. We will gather detailed customer expectations, preferences, and satisfaction levels and convert the feedback into improvement recommendations your customers will value.Quantitative Research Method
Employee Engagement Resources
Thought Leadership & Expertise
We offer an excellent collection of best practices, tips, and guidebooks on CX and EX strategy — all crafted to help companies get ahead in today's competitive market.
Communications Impact On Customers
Read how communication affects the customer experience and what actions should taken to improve internal interactions.Read Article
Improve Interdepartmental Relationships
Understanding your employees and creating a culture that supports collaboration pay dividends to your organization.Read Article
Give Your Employees A Voice
How to ensure employees feel heard with these three programs aimed at cultivating employee engagement and satisfaction.Read Article