Consider the ramifications if your Customer Success or Account Management Teams struggle to get the support they need from HR, IT, or Finance. Teams that work better together are happier and more productive – ultimately delivering better customer experiences.
We help you build a culture where all employees (customer-facing role or not) are working together to do what’s best for each other and for your customers.
Foster an Outstanding Internal Service Culture
While not immediately apparent, departments and employees that don’t have direct interactions with customers can still have a significant impact on customer satisfaction and retention. That’s because your customer-facing teams often rely on collaboration with colleagues to deliver a memorable service experience.
Our Interdepartmental Survey creates better working relationships by assessing how well employees are serving internal colleagues. Armed with your employees’ candid feedback, we analyze the results and provide recommendations for eliminating the roadblocks that stand in the way of employee satisfaction and cross-department cohesion.
Each Interdepartmental Survey Engagement Includes
Voice of Employee consultant with extensive experience to ensure you get valuable and actionable insights to improve relationships
In-depth analysis of anonymized survey responses to uncover areas of interdepartmental conflict so you can proactively address it
Customized reporting that arms department heads with important feedback on how their teams are inhibiting or strengthening the overall customer experience
Ensure Internal Department Satisfaction
Businesses large and small can struggle with keeping the intricate system of people and departments running smoothly enough to maintain a seamless experience for the customer.
Schedule a discovery call today to learn how our Interdepartmental Employee Survey can help you overcome internal obstacles that have the potential to weigh on customer satisfaction.