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Foster an Outstanding Internal Service Culture


Maintain a seamless experience for the customer with a strong, supportative, and collaborative team.

Interdepartmental Survey

Consider the ramifications if your Customer Success or Account Management Teams struggle to get the support they need from HR, IT, or Finance. Teams that work better together are happier and more productive – ultimately delivering better customer experiences.

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We help you build a culture where all employees (customer-facing role or not) are working together to do what’s best for each other and for your customers.


Cultivate a Strong Sense of Teamwork

While not immediately apparent, departments and employees that don’t have direct interactions with customers can still have a significant impact on customer satisfaction and retention. That’s because your customer-facing teams often rely on collaboration with colleagues to deliver a memorable service experience.

Our Interdepartmental Survey creates better working relationships by assessing how well employees are serving internal colleagues. Armed with your employees’ candid feedback, we analyze the results and provide recommendations for eliminating the roadblocks that stand in the way of employee satisfaction and cross-department cohesion.

  • Voice of Employee consultant with extensive experience to ensure you get valuable and actionable insights to improve relationships
  • In-depth analysis of anonymized survey responses to uncover areas of interdepartmental conflict so you can proactively address it
  • Customized reporting that arms department heads with important feedback on how their teams are inhibiting or strengthening the overall customer experience

CLIENT TESTIMONIALS

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Partnering with the Satrix team has been a great experience for Beamery! You are an amazing, strategic, and helpful partner. The insights Satrix has delivered have been important to our planning.

Jen Klimas

Director, Delivery Excellence, Beamery

The value-adds that Satrix provided us throughout this process is what really set them apart from others. They identified the key success criteria we needed in advance, and were proactive in driving us to improve our segmentation data and processes to maximize our value from an NPS program.

Peter Draper

Vice President, Customer Success, Shiftboard

I consider Satrix an invaluable partner and have added them as an on-going annual line item in my budget. If you are a GTM leader, Satrix has my unconditional endorsement.

Shep Maher

EVP, Global Sales, Betterworks

We leveraged Satrix to understand how our clients truly felt about our service and highlight any opportunity areas. Satrix not only helped us gather the feedback but provided us with practical guidance on utilizing the rich data to improve and grow.

Joseph Cravotta

Senior Retirement Plan Consultant, HB Retirement

Our Clients

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Andela
Ascentis
Betterworks
Cority
Doxim
Hacker Rank
IHS Market
Parchment
Schindler
ShotSpotter
TDS
Wex
Meridian Link
vCheck Global
Volante

Resource Center

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The Satrix Solutions Resource Library has an excellent collection of best practices, tips, and guidebooks on CX and EX strategy - all crafted to help your company get ahead in today's competitive market.