While not immediately apparent, departments and employees that don’t have direct interactions with customers can still have a significant impact on customer satisfaction and retention. That’s because your customer-facing teams often rely on collaboration with colleagues to deliver a memorable service experience.
Our Interdepartmental Survey creates better working relationships by assessing how well employees are serving internal colleagues. Armed with your employees’ candid feedback, we analyze the results and provide recommendations for eliminating the roadblocks that stand in the way of employee satisfaction and cross-department cohesion.
Businesses large and small can struggle with keeping the intricate system of people and departments running smoothly enough to maintain a seamless experience for the customer.
Schedule a discovery call today to learn how our Interdepartmental Employee Survey can help you overcome internal obstacles that have the potential to weigh on customer satisfaction.