Interdepartmental Survey

Cultivate a Strong Sense of Teamwork

While not immediately apparent, departments and employees that don’t have direct interactions with customers can still have a significant impact on customer satisfaction and retention. That’s because your customer-facing teams often rely on collaboration with colleagues to deliver a memorable service experience.

Our Interdepartmental Survey creates better working relationships by assessing how well employees are serving internal colleagues. Armed with your employees’ candid feedback, we analyze the results and provide recommendations for eliminating the roadblocks that stand in the way of employee satisfaction and cross-department cohesion.

Voice of Employee consultant with extensive experience to ensure you get valuable and actionable insights to improve relationships
In-depth analysis of anonymized survey responses to uncover areas of interdepartmental conflict so you can proactively address it
Customized reporting that arms department heads with important feedback on how their teams are inhibiting or strengthening the overall customer experience

Client Testimonials

Partnering with the Satrix team has been a great experience for Beamery! You are an amazing, strategic, and helpful partner. The insights Satrix has delivered have been important to our planning.

Jen Klimas

Director, Delivery Excellence, Beamery

The value-adds that Satrix provided us throughout this process is what really set them apart from others. They identified the key success criteria we needed in advance, and were proactive in driving us to improve our segmentation data and processes to maximize our value from an NPS program.

Peter Draper

Vice President, Customer Success, Shiftboard

I consider Satrix an invaluable partner and have added them as an on-going annual line item in my budget. If you are a GTM leader, Satrix has my unconditional endorsement.

Shep Maher

EVP, Global Sales, Betterworks

We leveraged Satrix to understand how our clients truly felt about our service and highlight any opportunity areas. Satrix not only helped us gather the feedback but provided us with practical guidance on utilizing the rich data to improve and grow.

Joseph Cravotta

Senior Retirement Plan Consultant, HB Retirement

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Martin Glover

Los Angeles

Foster an Outstanding Internal Service Culture