Sally is at the helm of customer experience at Legatics, a legal tech organization specializing in transaction management platforms predominantly used by law firms.
Sally Roberts
He intentionally crafted his career path to gain a comprehensive understanding of various business functions. This strategic approach equipped him with invaluable insights that laid the foundation for his success in the CX realm.
Eddie Christian
His unique journey has propelled him to the forefront of CS, where he now focuses on customer retention, churn reduction, and elevating the customer experience.
Kevin McCahill
From strategic planning manager to a CX leader, Lynn’s career trajectory reflects her unwavering commitment to enhancing customer relationships and advocating for meaningful organizational change.
Jim Iyoob
From international development to influential roles in various SaaS startups, Hafeez's career is a testament to her adaptability and expertise.
Samma Hafeez
From strategic planning manager to a CX leader, Lynn’s career trajectory reflects her unwavering commitment to enhancing customer relationships.
Lynn Hunsaker
Lee Roquet's journey from CX leader to CEO of Finch offers valuable insights for those navigating the complex world of customer experience.
Lee Roquet
In this candid conversation, we unravel Courtney's professional journey, strategies, challenges, and her vision for the future of customer success.
Courtney Smith
Gina Patel, VP of Customer Success at SensorTower, reflects on her decade-long journey from a senior CS manager to Vice President.
Gina Patel
Laurie Barlev of Barlev Success insights provide a roadmap for both seasoned professionals and newcomers in the field of customer success.
Laurie Barlev
Her heart and science approach to CX leadership is a testament to the evolving nature of customer-centric business strategies.
Stacy Sherman
Jonathan Shroyer's journey from a passion for service to becoming a CX visionary is filled with valuable insights and lessons.
Jonathan Shroyer
Our conversation with Kristi Faltorusso shed light on the evolving landscape of customer experience.
Kristi Faltorusso
Tom DeWitt's journey from Hawaii to founding North America's first Customer Experience Management Master's Degree Program is a testament to the power of vision, determination, and community building.
Tom DeWitt
We had the privilege of sitting down with CX expert Lee Kemp from Atlanta, GA, to discuss the importance of utilizing customer feedback, the future of CX, and how to excel in this dynamic field.
Lee Kemp
Joe Sylvester's experiences and wisdom offer a valuable glimpse into the multifaceted world of CX leadership, shedding light on the strategies, challenges, and exciting possibilities that lie ahead for those who embark on this rewarding path.
Joel Sylvester
Her insights offer valuable lessons for professionals across industries, reminding us that understanding, listening to, and empathizing with customers are the cornerstones of achieving excellence.
Simona Barcău
Our conversation with Karyn Furstman offers a fascinating glimpse into the world of CX consulting. Her journey, expertise, and practical insights provide a roadmap for aspiring CX leaders and consultants.
Karyn Furstman
Michelle Spaul, a CX Consultant at Delta Swan, offers valuable advice for those embarking on their first 100 days as a CX leader and shares her insights on the current & future landscape of customer experience strategies.
Michelle Spaul
Andrew shares his journey to becoming a CX executive, the importance of data and customer understanding in the first 100 days, and Cisco's current and future CX strategy.
Andrew Carothers
With an impressive background in financial services and a successful track record as a consultant and leader, Jason brings a wealth of experience and wisdom to the table.
Jason Farrell
In this insightful conversation, Damien shares his journey in the software industry, his perspective on the future of customer success, and the crucial role of customer-centricity in driving growth.
Damien Howley