What To Do The First 100 Days? Vol. 2
During our second season of CX Chats, we conducted in-depth interviews with 19 leading industry experts to discuss their recommendations for someone’s first 100 days…
An award-winning interview series with Ben Holland, where we talk to industry leaders in the field of customer experience and customer success. Each interview dives deep into the insights from each leader and highlights how they became successful, tips for aspiring CX professionals, and their thoughts on the future of CX.
A seasoned marketing professional with over 17 years of experience in entrepreneurship, digital and traditional marketing. Throughout his career, he has served in various capacities, including as an owner, contractor, and department head, specializing in strategizing, budgeting, and leading successful campaigns.
Ben’s track record speaks for itself. He’s been honored with 17 prestigious marketing awards, including Marketer of the Year, and has participated in many national PR opportunities. He’s also had the privilege of serving on four different marketing boards and was even elected as President of the American Marketing Association.
When he’s not busy driving results, Ben loves spending time with his family and engaging in outdoor activities like softball, basketball, and hiking. As a goal-oriented and data-driven individual, Ben welcomes any challenge that comes his way.

During our second season of CX Chats, we conducted in-depth interviews with 19 leading industry experts to discuss their recommendations for someone’s first 100 days…

During our second season of CX Chats, we conducted in-depth interviews with 19 leading industry experts to explore how they measure the success of customer experience. Here…

During our second season of CX Chats, we conducted in-depth interviews with 17 leading industry experts to discuss how they get buy-in from the C-suite….
During our second season of CX Chats, we conducted in-depth interviews with 19 leading industry experts to discuss their current strategies. Here are their enlightening…

During our second season of CX Chats, we conducted in-depth interviews with 19 leading industry experts to explore their insights on the future of customer experience. Here…
Jill Crimm, the former Head of Global Customer Experience and Journey Management at Roche Diabetes Care‘s path to CX leadership began in marketing, where she honed…
Julie Fox, Global Director of Customer Success at Cin7, has a fascinating career path marked by continuous growth and evolution. From her initial years in a…
Anika Zubair, Griffin’s Head of Customer Success, has spent over 13 years shaping her career in post-sales revenue roles, including titles like Director, VP, and now…

During our first season of CX Chats, we conducted in-depth interviews with 15 leading industry experts to hear their advice on gaining buy-in and partnering with the…
Sumitra Narayanan, the Manager of Customer Success, Scale at Braze, brings close to a decade of experience in customer success, particularly in B2B SaaS and high-tech…
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