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CX Chats

An interview series with Ben Holland, where we talk to industry leaders in the field of customer experience and customer success. Each interview dives deep into the insights from each leader and highlights how they became successful, tips for aspiring CX professionals, and their thoughts on the future of CX.

About Our Host

A seasoned marketing professional with over 16 years of experience in entrepreneurship, digital and traditional marketing. Throughout his career, he has served in various capacities, including as an owner, contractor, and department head, specializing in strategizing, budgeting, and leading successful campaigns.

Ben's track record speaks for itself. He's been honored with 15 prestigious marketing awards, including Marketer of the Year, and has participated in many national PR opportunities. He's also had the privilege of serving on four different marketing boards and was even elected as President of the American Marketing Association.

When he's not busy driving results, Ben loves spending time with his family and engaging in outdoor activities like softball, basketball, and hiking. As a goal-oriented and data-driven individual, Ben welcomes any challenge that comes his way.

Episode List


Samantha Conyers Thumnail

Hailing from Trinidad, Samantha's path to becoming a CX leader is a testament to her dedication and passion for customer experience. Samantha's journey began in retail, selling costume jewelry during her first job.

Samantha Conyers
Jeremy Watkin YouTube Thumnail

He emphasizes that customer service is just one piece of the larger CX pie. Jeremy's fascination with the voice of the customer and his dedication to integrating this into every aspect of the business has shaped his approach to CX leadership.

Jeremy Watkin
debra squyers Thumnail

Debra Squyres, the Chief Customer Officer & GM, Product Led Growth at Bonusly career, began in HR, providing her a unique perspective as she transitioned into CS roles.

Debra Squyres
sally roberts youtube thumbnail

Sally is at the helm of customer experience at Legatics, a legal tech organization specializing in transaction management platforms predominantly used by law firms.

Sally Roberts
Eddie Christian Thumnail

He intentionally crafted his career path to gain a comprehensive understanding of various business functions. This strategic approach equipped him with invaluable insights that laid the foundation for his success in the CX realm.

Eddie Christian
Kevin McCahill thumbnail

His unique journey has propelled him to the forefront of CS, where he now focuses on customer retention, churn reduction, and elevating the customer experience.

Kevin McCahill
Jim Iyoob YouTube Thumnail

From strategic planning manager to a CX leader, Lynn’s career trajectory reflects her unwavering commitment to enhancing customer relationships and advocating for meaningful organizational change.

Jim Iyoob
Samma Hafeez CX Chats Thumbnail

From international development to influential roles in various SaaS startups, Hafeez's career is a testament to her adaptability and expertise.

Samma Hafeez
Lynn Hunsaker CX Chats thumbnail

From strategic planning manager to a CX leader, Lynn’s career trajectory reflects her unwavering commitment to enhancing customer relationships.

Lynn Hunsaker
Lee Roquet Interview Thumbnail

Lee Roquet's journey from CX leader to CEO of Finch offers valuable insights for those navigating the complex world of customer experience.

Lee Roquet
Courtney Smith Interview thumbnail

In this candid conversation, we unravel Courtney's professional journey, strategies, challenges, and her vision for the future of customer success.

Courtney Smith
Gina Patel Interview thumbnail

Gina Patel, VP of Customer Success at SensorTower, reflects on her decade-long journey from a senior CS manager to Vice President.

Gina Patel
Laurie Barlev thumbnail

Laurie Barlev of Barlev Success insights provide a roadmap for both seasoned professionals and newcomers in the field of customer success.

Laurie Barlev
Stacy Sherman Interview thumbnail

Her heart and science approach to CX leadership is a testament to the evolving nature of customer-centric business strategies.

Stacy Sherman
Jonathan Shroyer Interview thumbnail

Jonathan Shroyer's journey from a passion for service to becoming a CX visionary is filled with valuable insights and lessons.

Jonathan Shroyer
Kristi Faltorusso Interview thumbnail

Our conversation with Kristi Faltorusso shed light on the evolving landscape of customer experience.

Kristi Faltorusso
Tom DeWitt Interview thumbnail

Tom DeWitt's journey from Hawaii to founding North America's first Customer Experience Management Master's Degree Program is a testament to the power of vision, determination, and community building.

Tom DeWitt
Lee Kemp  Interview thumbnail

We had the privilege of sitting down with CX expert Lee Kemp from Atlanta, GA, to discuss the importance of utilizing customer feedback, the future of CX, and how to excel in this dynamic field.

Lee Kemp
Joel Sylvester Interview thumbnail

Joe Sylvester's experiences and wisdom offer a valuable glimpse into the multifaceted world of CX leadership, shedding light on the strategies, challenges, and exciting possibilities that lie ahead for those who embark on this rewarding path.

Joel Sylvester
Simona Barcau Interview thumbnail

Her insights offer valuable lessons for professionals across industries, reminding us that understanding, listening to, and empathizing with customers are the cornerstones of achieving excellence.

Simona Barcău
Karyn Furstman Interview thumbnail

Our conversation with Karyn Furstman offers a fascinating glimpse into the world of CX consulting. Her journey, expertise, and practical insights provide a roadmap for aspiring CX leaders and consultants.

Karyn Furstman
www.satrixsolutions.comhubfsMichelle Spaul Interview thumbnail

Michelle Spaul, a CX Consultant at Delta Swan, offers valuable advice for those embarking on their first 100 days as a CX leader and shares her insights on the current & future landscape of customer experience strategies.

Michelle Spaul
www.satrixsolutions.comhubfsAndrew Carothers Interview thumbnail

Andrew shares his journey to becoming a CX executive, the importance of data and customer understanding in the first 100 days, and Cisco's current and future CX strategy.

Andrew Carothers
Jason Farrell  CCO Interview thumbnail

With an impressive background in financial services and a successful track record as a consultant and leader, Jason brings a wealth of experience and wisdom to the table.

Jason Farrell
Damian Howley CCO Interview thumbnail

In this insightful conversation, Damien shares his journey in the software industry, his perspective on the future of customer success, and the crucial role of customer-centricity in driving growth.

Damien Howley