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What does the future hold for the Customer Experience? With over 25 years of experience gathering and analyzing customer and employee feedback, Evan Klein is your ultimate resource for all things related to creating an amazing CX. He’s delivered countless workshops and presentations on the topic—and now he wants to talk with your attendees!

Meet Evan Klein – The Authority on Customer Experience

“Evan is professional, timely, easy to work with, and an expert in his field.”

The power of the customer’s voice is unquestionable these days. With more ways than ever for customers to tell their stories, companies need to ensure they are fostering a culture where the commitment to a unified customer experience is undeniable. That’s where Evan specializes.

An expert at helping companies accelerate revenue growth by enhancing the customer experience and improving employee engagement, Evan has amassed a reputation both on and off the stage as a champion for voice the customer-driven change. His passion and enthusiasm for sharing the lessons learned during his twenty-year career ensure audiences walk away with actionable information that is easily translated into process improvement initiatives.

Learn more about Evan by visiting his LinkedIn profile.

Evan Klein - headshot-min

What Evan Enjoys Speaking About

Audiences of all sizes repeatedly applaud Evan’s entertaining yet pragmatic approach. Topics he covers as a customer experience speaker include:

  • The Benefits of Competitive Intelligence
  • Retention Marketing Metrics
  • Elevating Customer Success Management
  • Guiding Improvements with Effective Customer Experience Strategies
  • Eliciting Actionable Insights from Customer Satisfaction Surveys
  • Fueling Growth with Net Promoter Score
  • Creating Strong Company Cultures with Employee Engagement Initiatives
  • Improving Interdepartmental Relationships
  • Maximizing Retention with Employee Net Promoter Score, and more.
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Where You May Have Seen Evan Present

  • Marketing Technology Summit (Keynote Speaker)
  • Society of Human Resource Management
  • SIIA Software & Services Deciphering Series
  • ACETech Ontario
  • AZ Growth Advisors
  • Customer Success Summit
  • Digital Summit Phoenix
  • SEMPO Member Forum
  • Net Promoter Customer Passion Conference
  • Customer SuccessCon East
  • Pulse Customer Success Conference
  • Phoenix Business Marketing Association
  • Society of Digital Agencies (SoDA)
  • QSC Power Meeting XXXVIII

 

CLIENT TESTIMONIALS

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Partnering with the Satrix team has been a great experience for Beamery! You are an amazing, strategic, and helpful partner. The insights Satrix has delivered have been important to our planning.

Jen Klimas

Director, Delivery Excellence, Beamery

The value-adds that Satrix provided us throughout this process is what really set them apart from others. They identified the key success criteria we needed in advance, and were proactive in driving us to improve our segmentation data and processes to maximize our value from an NPS program.

Peter Draper

Vice President, Customer Success, Shiftboard

I consider Satrix an invaluable partner and have added them as an on-going annual line item in my budget. If you are a GTM leader, Satrix has my unconditional endorsement.

Shep Maher

EVP, Global Sales, Betterworks

We leveraged Satrix to understand how our clients truly felt about our service and highlight any opportunity areas. Satrix not only helped us gather the feedback but provided us with practical guidance on utilizing the rich data to improve and grow.

Joseph Cravotta

Senior Retirement Plan Consultant, HB Retirement