Employee Opinion Survey
Oftentimes, we’re focused solely on what our customers think about our products, services, and people. But from the team members who support the tools to those in direct communication with customers – employees possess a unique perspective on what it takes to ensure customer satisfaction and organizational success.
We uncover the operational obstacles employees believe inhibit them from delivering an exceptional service experience and put you in a position to do something about them.
Eliminate Service Roadblocks
Under staffed or drowning in inefficiencies – employees understand your internal pain points better than anyone.
Using a series of carefully constructed quantitative and open-ended questions, our Employee Opinion Survey provides a safe place for employees to offer improvement suggestions. We take this information and hone in on inefficient processes, internal breakdowns, and policies that work against your company’s best interests.
Each Employee Opinion Survey Engagement Includes
A dedicated Voice of Employee consultant who will ensure your survey is implemented thoughtfully and in accordance with best practices
In-depth analysis of anonymized survey responses with unbiased recommendations for improvement
Customized reporting to meet the needs of your different audiences – from C-level leaders to department heads and managers
Ongoing consultations with key stakeholders to ensure the program continues to drive positive outcomes
Deliver Better Customer Experiences
Most executives recognize the important role employees play in business success. However, the knowledge and insights that reside in the minds of your team are often untapped.
Discover how we can help you capitalize on the distinctive perspective only employees offer. Contact us today.