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Turn Employee Opinions into a Competitive Advantage

Collect useful insights from your employees on what it takes to ensure customer satisfaction.

Employee Opinion Survey

Oftentimes, we’re focused solely on what our customers think about our products, services, and people. But from the team members who support the tools to those in direct communication with customers – employees possess a unique perspective on what it takes to ensure customer satisfaction and organizational success.

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We uncover the operational obstacles employees believe inhibit them from delivering an exceptional service experience and put you in a position to do something about them.

Eliminate Service Roadblocks and Boost Engagement

Understaffed or drowning in inefficiencies – employees understand your internal pain points better than anyone. Using a series of carefully constructed quantitative and open-ended questions, our Employee Opinion Survey provides a safe place for employees to offer improvement suggestions. We take this information and hone in on inefficient processes, internal breakdowns, and policies that work against your company’s best interests.

  • A dedicated Voice of Employee consultant who will ensure your survey is implemented thoughtfully and in accordance with best practices
  • In-depth analysis of anonymized survey responses with unbiased recommendations for improvement
  • Customized reporting to meet the needs of your different audiences – from C-level leaders to department heads and managers
  • Ongoing consultations with key stakeholders to ensure the program continues to drive positive outcomes

Resource Center

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The Satrix Solutions Resource Library has an excellent collection of best practices, tips, and guidebooks on CX and EX strategy - all crafted to help your company get ahead in today's competitive market.