Employee Opinion Programs
Employees understand your internal pain points better than anyone. Using a series of carefully constructed quantitative and open-ended questions, our Employee Opinion Surveys provide a safe and anonymous place for employees to offer improvement suggestions.
We uncover the operational obstacles employees believe inhibit them from delivering an exceptional service experience. Then hone in on inefficient processes, internal breakdowns, and policies that work against your company’s best interests.
EX ResearchVoice of Employee
EXCEPTIONAL Service Customized Programs High Survey Response Rates Unbiased Analysis & Interpretation Voice of Employee (VoE) Experts Venture Capital & Private Equity Approved
Employee Engagement Capabilities
In addition to employee opinion programs, Satrix Solutions partners with companies to establish structured feedback programs at critical touchpoints across the customer and employee journey. A complete lifecycle approach enables us to provide insights that will significantly enhance the experience for customers, prospects, and employees.
Our Case Studies
Exceptional Results & Customer Service
Satrix Solutions' clients have experienced quantifiable ROI with our employee opinion programs. By fostering company-wide participation, delivering actionable insights, and sharing objective recommendations, our clients have the roadmap needed to strengthen employee engagement, reduce attrition, and improve the company's reputation as a great place to work.
96% "A Player" Retention
Discover how Satrix Solutions' eNPS program helped Schindler keep their best employees.Read Study
Using Employee Feedback to Retain Customers
Find out how Parchment took employee feedback and used it to improve customer loyalty.Read Study
98% retention rate
Find out how IHS Markit, now S&P Global increased revenue by 45% by increasing its customer retention rate.Read Study
Our Survey Process
Our market research firm helps ensure your employee opinion program realizes maximum benefit. We will gather detailed customer expectations, preferences, and satisfaction levels and convert the feedback into improvement recommendations your customers will value.Quantitative Research Method
Employee Engagement Resources
Thought Leadership & Expertise
We offer an excellent collection of best practices, tips, and guidebooks on CX and EX strategy — all crafted to help companies get ahead in today's competitive market.
Do You Embrace Feedback Driven Change?
How to rely on feedback to guide improvement initiatives in your B2B organization.Read Article
Employee’s Role In A Service Organization
All employees need to know that customer loyalty is paramount and customer-oriented goals should guide their actions and behaviors.Read Article
Give Your Employees A Voice
How to ensure employees feel heard with these three programs aimed at cultivating employee engagement and satisfaction.Read Article