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The best way to understand customer needs is to listen - and use this information to inform your product roadmap.

Make the Best Products & Solutions for Customers

To meet the needs of customers, products can’t be developed in a vacuum. You need a partner who will actively listen to customers to understand pain points and translate that knowledge to help inform your product roadmap accordingly.


Explore our programs for Product Development

Customers have a lot of opinions when it comes to your products and services. Do you have a proper process in place to collect product feedback and distill it into improvement opportunities?

Working hand-in-hand with Product Development, we actively listen to customers to identify products and features that will have the greatest overall impact on the customer experience. Plus, by partnering with us, you’ll benefit from our domain expertise, objectivity, ongoing commitment, and adherence to best practices. This ensures your resources are best used on endeavors that customers value.

Client Testimonials


Partnering with the Satrix team has been a great experience for Beamery! You are an amazing, strategic, and helpful partner. The insights Satrix has delivered have been important to our planning.

Jen Klimas

Director, Delivery Excellence, Beamery

The value-adds that Satrix provided us throughout this process is what really set them apart from others. They identified the key success criteria we needed in advance, and were proactive in driving us to improve our segmentation data and processes to maximize our value from an NPS program.

Peter Draper

Vice President, Customer Success, Shiftboard

I consider Satrix an invaluable partner and have added them as an on-going annual line item in my budget. If you are a GTM leader, Satrix has my unconditional endorsement.

Shep Maher

EVP, Global Sales, Betterworks

We leveraged Satrix to understand how our clients truly felt about our service and highlight any opportunity areas. Satrix not only helped us gather the feedback but provided us with practical guidance on utilizing the rich data to improve and grow.

Joseph Cravotta

Senior Retirement Plan Consultant, HB Retirement