Instilling CX Into Every Aspect Of A Company
Caroline Quinlan, the Customer Experience Strategy Manager at Electric Ireland, began her journey to becoming a CX leader with her deep interest in understanding customer behavior and enhancing...
Valuable customer experience and employee engagement content.
Caroline Quinlan, the Customer Experience Strategy Manager at Electric Ireland, began her journey to becoming a CX leader with her deep interest in understanding customer behavior and enhancing...
During our first season of CX Chats, we conducted in-depth interviews with 14 leading industry experts to explore their insights on measuring the business impact of excellent customer experience....
Angeline Gavino, Vice President of Customer Success at Katalon, began her career in customer success in 2010. Back then, her role wasn't even called customer success. She became an individual...
Alex Mead is not your typical CEO. Currently leading Total CX in Bahrain, a customer experience business process outsourcing company, Alex has journeyed from a spring break revelation in Fort...
Rather than find out how employees feel about working for your company at the water cooler, why not ask directly to the source and ask?
Establishing a customer advisory board requires thoughtful consideration and comes with multiple steps. If you have the requisite buy-in and you’ve been deliberate about selecting your initial ...
When I sit down with business leaders to discuss their Employee Engagement Program, I always begin by identifying the program's objective. The reason is that a clear vision statement is the...
Employees play a pivotal role in building customer trust, confidence, and loyalty. Every team member has an opportunity to contribute to creating a compelling customer experience, or one that fails...
In part 1, I shared the insights we believe every company should strive to capture from the sales process. In part 2, I covered some of the most common methods companies use to acquire those...
A satisfactory sample size is one of the most important requirements for generating reliable insights from survey data. Without a large enough sample size (relative to the...