Quick Marketing Ideas For Immediate Results
Our Vice President of Marketing joins the conversation in this episode of the Counsel Cast Podcast. Listen as they delve into a treasure trove of quick and highly effective marketing ideas that can...
Blog
Valuable customer experience and employee engagement content to cultivate companies people want to buy from and work for.
Voice of the Customer-Driven Service
Enhancing the customer journey is crucial for any business looking to thrive in today's market. That's why we recommend listening to Shep Hyken's interview with Evan Klein. In this interview, Klein...
Converge Coffee Podcast - Remove Bias To Get Good, Actionable Customer Experience Data
In this episode of Converge Coffee, host Sean Sullivan sits down with our founder Evan Klein. In this engaging discussion, many topics are touched upon, including:
CXChronicles Podcast - VoC Strategy, Churn & Buy-In
Listen to customer experience experts Evan Klein and Adrian Brady Cesana of CXChronicles discuss how they employed the four CX pillars of team, tools, process, and feedback to create successful...
Satrix Solutions Joins Crayon’s New Customer Intelligence Partner Directory
Crayon’s CI Partner Directory is the First Ever Collection of the Competitive Intelligence Industry’s Best Services and Solution Providers.
We are delighted to join Crayon’s CI Partner Directory, an...
Can Customer Satisfaction Surveys Be Predictive? Absolutely!
It has become fashionable in some circles to bash customer satisfaction surveys. Those who share such sentiment offer critiques that often revolve around online customer surveys being less valuable...
Sales Win Loss Analysis & Competitive Intelligence Tips
Watch customer experience experts Evan Klein and Akua Sencherey of Andela as they present their best practices and tips for conducting successful Sales Win-Loss Analysis and Competitive Intelligence...
Why Customers Churn
Oversimplification of Churn
There seems to be a growing segment of “experts” striving to reduce complicated situations into overly simple constructs. I’ve read a few customer experience (CX) related...
What Is A B2B Customer Satisfaction Survey
A Customer Satisfaction Survey is one of the bests ways to measure the level of satisfaction customers have with your company and products/services, as well as uncover which customers may be unhappy,...
Qualitative Research in Customer Experience: When it’s better than Quantitative
Is your company thinking about:
• Changing your customer service or support model?• Refining your product offering?• Developing a new solution?• Evolving your messaging and positioning?