What is the Future of Customer Experience
During our first season of CX Chats, we conducted in-depth interviews with 16 leading industry experts to explore their insights on the future of customer experience. Here are the enlightening...
Valuable customer experience and employee engagement content.
During our first season of CX Chats, we conducted in-depth interviews with 16 leading industry experts to explore their insights on the future of customer experience. Here are the enlightening...
Lee Roquet's journey from CX leader to CEO of Finch offers valuable insights for those navigating the complex world of customer experience. By simplifying the CX journey into key moments that matter,...
I have been lucky to present a talk about utilizing customer experience data to drive marketing effectiveness. One of these presentations was recently recorded by the American Marketing Association...
We sat down with Courtney Smith, the Director of Client Success at Tyler Technologies, a Fortune 500 Gov Tech company. In this candid conversation, we unravel Courtney's professional journey,...
Gina Patel, VP of Customer Success at SensorTower, reflects on her decade-long journey from a senior CS manager to Vice President. Sharing lessons from her first 100 days in leadership, Gina...
Fifteen years ago – in the midst of the “Great Recession” of 2008 – Satrix Solutions was born. I filled out a few forms, formulated a company name (a portmanteau that combines the words...
Laurie Barlev of Barlev Success insights provide a roadmap for both seasoned professionals and newcomers in the field of customer success, shedding light on the challenges, strategies, and the...
At Satrix Solutions, we conduct hundreds of Sales Win-Loss interviews every month on behalf of our B2B clients. These in-depth interviews provide very detailed and candid feedback on all the factors...
In a recent interview with Stacy Sherman, the founder and CEO of Doing CX Right, we delved into her journey, insights, and strategies as a prominent figure in CX leadership. Her heart and science...
The podcast episode featured Beverly Hathorn, owner of Strategic HR Consultants, interviewing Evan Klein, the president of Satrix Solutions. Evan has over 25 years of experience in coaching business...