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With our team of experts, you're guaranteed success


Driving our success is the team of individuals who make up Satrix Solutions. Led by veteran customer and employee satisfaction expert, Evan Klein, we have varied skillsets, business experiences, and educational backgrounds, yet we all share the same passion and enthusiasm for customer and employee satisfaction programs. Through this common denominator, we’ve maintained exceptionally high satisfaction and loyalty with our growing stable of clients.

Meet The Team

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Evan Klein

Founder & President

For more than 25 years, Evan Klein has been an enthusiastic champion for voice of the customer driven change. He specializes in coaching business leaders on the customer and employee-focused strategies that lead to increased profitability and sustained competitive advantage.

Evan founded Satrix Solutions in 2008 to empower businesses to accelerate growth and increase valuation by improving referrals, retention, share-of-wallet, and sales close rates. The company’s growing list of clients benefit from experienced consultants, expert advice, Board-quality reporting, and actionable recommendations.

Prior to founding Satrix Solutions in 2008, Evan established and led the office of Client Satisfaction at iCrossing, a 550-person digital agency in Scottsdale, Arizona. While there he introduced and managed several customer-focused initiatives, including the implementation of Net Promoter Score and Customer Advisory Boards. Evan’s work developing a systematic approach to gathering and acting on voice of the customer feedback led to numerous product, service delivery, and process improvements during his tenure.

Evan previously managed a global consulting practice, serving nearly 900 customers for Thomson Reuters in New York, where he helped transform the business to a service leader with high customer satisfaction and retention. Earlier in his career, he was charged with starting a West Coast office for a consulting practice serving CXO’s of publicly traded companies. During his two-year tenure, the office grew from four to over 30 people and revenues increased by more than 500%.

When Evan is not guiding the adoption of disciplined feedback processes, metrics, and behaviors, you can find him playing sports with his son or hiking with his wife in sunny Scottsdale, Arizona

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Jonathan Beretta

Chief Operating Officer

Meet Jonathan Beretta: COO of Satrix Solutions and Customer Success Expert. If you are looking for a leader who knows how to drive customer satisfaction, loyalty, and retention, look no further than Jonathan Beretta.

He is the Chief Operating Officer of Satrix Solutions, a management consulting firm that helps businesses improve their customer experience and employee engagement.

Jonathan has been with Satrix Solutions since 2013, overseeing all aspects of client delivery, operations, and quality assurance. He works closely with clients to understand their goals, challenges, and opportunities, and provides strategic guidance and best practices to help them achieve success.

Jonathan has nearly 20 years of experience in customer retention, employee engagement, and process improvement strategies for B2C and B2B companies across multiple industries. He is also a Greenbelt in LEAN and a subject matter expert in customer success and experience.

Before joining Satrix Solutions, Jonathan was part of Equifax’s global operations senior management team, where he managed the Appellate Services Department. There he cultivated and evaluated the daily operations of a nationwide 100+ legal team required to handle highly deadline-driven workloads in representing employers in unemployment administrative hearings. While at Equifax, Jonathan established engagement planning and touchpoint mapping initiatives to encourage desirable business outcomes such as retention of talent and improved operational performance for its Fortune 500 client companies.

Jonathan has also earned several awards and recognitions throughout his career. He received the Wall Street Journal Award in Economics in his final year in college, the Witkin and CALI award for Legal Writing I course and was ranked as best advocate in Southern California at the 2000-2001 ABA National Appellate Advocacy Competition. He also received two Certificates of Recognition from Equifax for his outstanding performance and dedication.

Jonathan holds a Bachelor of Science degree in Economics from the College of Norte Dame and a Juris Doctor degree from Thomas Jefferson School of Law.

In his off time, Jonathan enjoys running and exploring the local hills with his wife and their two dogs in tow. When that doesn’t keep him busy enough, Jonathan serves on the Board of his HOA with the City of Litchfield Park, Arizona.

We are proud to have Jonathan as part of our team at Satrix Solutions. He is passionate about helping our clients create loyal customers who advocate for their brand. He is also committed to fostering a culture of excellence among our employees, who deliver exceptional service every day.