When first impressions fail to impress, or customers struggle to realize early benefits of the engagement, it can damage the relationship and lead to an increased burden on your customer service or success team. Ultimately, this results in higher customer churn rates.
The best way to assess initial success is by gathering meaningful feedback shortly after the “go-live” date. Through our custom designed survey, we gather this intelligence, analyze the feedback, and provide recommendations to successfully address early needs. This allows you to act on the important insights shared by customers so that future engagements are executed seamlessly.
The payoff for gaining loyal advocates early on in the onboarding or implementation process includes happier customers who engage longer, continue to purchase additional products and services, and contribute to the long-term, sustainable growth of your business.
Don’t overlook the importance of conducting a postmortem on your new customer onboarding or implementation process, contact us today.