Satrix Solutions is a customer experience and employee engagement consultancy.
Our personalized, hands-on approach means we can furnish you with richer insights and actionable recommendations you can confidently rely on to improve your products and services, differentiate from the competition, and scale your business – no matter where you stand in your CX journey.
Hear from our clients on the benefits of creating a world-class customer experience culture.
Cultivating Companies People Want to Buy From and Work For™
Take Your Voice of the Customer and Voice of the Employee Program to the Next Level:
“Satrix Solutions has been a tremendous asset to our organization.
Our leadership team, employees and clients are now acutely aware of the importance we place on client satisfaction. The end result has been a material improvement in referral business and upselling to our existing clients.”
Kevin Marcus
President, Ipreo, IHS Market
Meet A Few of Our Clients
From The Blog
Qualitative Research in Customer Experience: When it’s better than Quantitative
Is your company thinking about: • Changing your customer service or support model? • Refining your product offering? • Developing a new solution? • Evolving your messaging and positioning? These are just a few common [...]
“Ugh. I Hate Surveys.”
Have you heard someone utter that statement or even proclaim, “I never respond to surveys”? If like me, you’re in a Customer Experience (CX), Customer Success, or Research-related role, I imagine you have. Thankfully this [...]
A Mature Customer Experience Program is a Business Imperative in 2022
Over the past two years, organizations have faced new challenges in attracting and retaining customers: an entirely new business environment and culture, threats of ongoing inflation, labor & supply chain shortages, and pandemic-related disruptions. Under [...]
What are the main factors driving wins and losses in B2B?
To win over B2B sales prospects, it's not enough for your company just to have a good product and/or service. With fierce competition in many industries, you also need a compelling message that resonates with [...]