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Satrix Solutions is a customer experience and employee engagement consultancy.

What sets us apart from software providers or other industry consultants? We’ve walked in your shoes and understand the challenges you face.

Our personalized, hands-on approach means we can furnish you with richer insights and actionable recommendations you can confidently rely on to improve your products and services, differentiate from the competition, and scale your business – no matter where you stand in your CX journey.

Watch this video to discover how we’ve helped your peers reap the benefits of creating a world-class customer experience culture.

Cultivating Companies People Want to Buy From and Work For™

Take Your Voice of the Customer and Voice of the Employee Program to the Next Level:

Business Puzzle

Keys to NPS Program Design

A comprehensive guide on Net Promoter Score best practices.

Cultivate Employee Engagement

Key strategies for creating a culture of engaged employees.

Win More Sales

How to gather actionable intelligence to improve sales results.

“Satrix Solutions has been a tremendous asset to our organization.
Our leadership team, employees and clients are now acutely aware of the importance we place on client satisfaction. The end result has been a material improvement in referral business and upselling to our existing clients.”

Kevin Marcus
President, Ipreo, IHS Market

Meet A Few of Our Clients

Ready to keep a competitive edge by building a customer-centric culture? Schedule a call with us today.

Satrix Office

From The Blog

  • IDI B2B Research

In-depth Interviews: What B2B Leaders Need to Know

Online and in-app surveys, focus groups, advisory boards, and user groups can be fantastic methods for gathering valuable customer feedback. Each approach has a place in the overall customer experience strategy for business leaders who [...]

  • Competitive Insights

How do you Analyze your Competitors?

Read the latest market analysis for your industry. For better or worse, the landscape is likely saturated with dozens of competitors – each promising the latest and greatest. While a crowded industry can signal a [...]