Satrix Solutions is a customer experience and employee engagement consultancy.
Our personalized, hands-on approach means we can furnish you with richer insights and actionable recommendations you can confidently rely on to improve your products and services, differentiate from the competition, and scale your business – no matter where you stand in your CX journey.
Watch this video to discover how we’ve helped your peers reap the benefits of creating a world-class customer experience culture.
Cultivating Companies People Want to Buy From and Work For™
Take Your Voice of the Customer and Voice of the Employee Program to the Next Level:
Keys to NPS Program Design
A comprehensive guide on Net Promoter Score best practices.
Cultivate Employee Engagement
Key strategies for creating a culture of engaged employees.
Win More Sales
How to gather actionable intelligence to improve sales results.
“Satrix Solutions has been a tremendous asset to our organization.
Our leadership team, employees and clients are now acutely aware of the importance we place on client satisfaction. The end result has been a material improvement in referral business and upselling to our existing clients.”
Kevin Marcus
President, Ipreo, IHS Market
Meet A Few of Our Clients
Ready to keep a competitive edge by building a customer-centric culture? Schedule a call with us today.
From The Blog
What to do with Customer Feedback
I recently posed this question on LinkedIn: Who in your organization receives the results and feedback from your Voice of the Customer program? The conversation it sparked among my peers was enlightening but it was [...]
Fireside Chat: The importance of a positive onboarding experience
The first experience a new customer has with your company sets the stage for a successful relationship. Therefore, a smooth onboarding experience is critically important to not only ensure product adoption but accelerate time to [...]
3 Ways to Maximize the Value of Open-Ended Responses from Customer Surveys
In my previous article on verbatim feedback, we explored some of the ways you can organize and systematically analyze open-ended feedback collected from your B2B customer surveys. Whether you leverage a text-analytics tool or read and [...]
Are In-app Surveys Effective for Measuring Overall Customer Satisfaction?
When it comes to collecting customer feedback, scores of software companies count on in-app surveys to understand customer sentiment in real-time. But is the feedback received an effective way of measuring overall satisfaction? To answer [...]