Satrix Solutions is a customer experience and employee engagement consultancy.
What sets us apart from software providers or other industry consultants? We’ve walked in your shoes and understand the challenges you face.
Our personalized, hands-on approach means we can furnish you with richer insights and actionable recommendations you can confidently rely on to improve your products and services, differentiate from the competition, and scale your business – no matter where you stand in your CX journey.
Watch this video to discover how we’ve helped your peers reap the benefits of creating a world-class customer experience culture.
Cultivating Companies People Want to Buy From and Work For™
Take Your Voice of the Customer and Voice of the Employee Program to the Next Level:
Keys to NPS Program Design
A comprehensive guide on Net Promoter Score best practices.
Cultivate Employee Engagement
Key strategies for creating a culture of engaged employees.
Win More Sales
How to gather actionable intelligence to improve sales results.
“Satrix Solutions has been a tremendous asset to our organization.
Our leadership team, employees and clients are now acutely aware of the importance we place on client satisfaction. The end result has been a material improvement in referral business and upselling to our existing clients.”
Kevin Marcus
President, Ipreo, IHS Market
Meet A Few of Our Clients
Ready to keep a competitive edge by building a customer-centric culture? Schedule a call with us today.
From The Blog
Why Encouraging Social Goodwill Cultivates Employee Engagement and Improve Customer Experiences
More than ever, businesses are being asked to play a central role in tackling complex societal challenges. To make a meaningful impact, employee and customer engagement are the key. Expanding community involvement among employees and [...]
In-depth Interviews: What B2B Leaders Need to Know
Online and in-app surveys, focus groups, advisory boards, and user groups can be fantastic methods for gathering valuable customer feedback. Each approach has a place in the overall customer experience strategy for business leaders who [...]
How do you Analyze your Competitors?
Read the latest market analysis for your industry. For better or worse, the landscape is likely saturated with dozens of competitors – each promising the latest and greatest. While a crowded industry can signal a [...]
The Best Workplace Perk Is Giving Your Employees a Voice
Many of us can still vividly recall the great recession of 2008. Jobs were scarce and the people who remained employed wondered if their pink slip was next. Fast forward to the present day and [...]