Satrix Solutions is a customer experience and employee engagement consultancy.
Our personalized, hands-on approach means we can furnish you with richer insights and actionable recommendations you can confidently rely on to improve your products and services, differentiate from the competition, and scale your business – no matter where you stand in your CX journey.
Watch this video to discover how we’ve helped your peers reap the benefits of creating a world-class customer experience culture.
Cultivating Companies People Want to Buy From and Work For™
Take Your Voice of the Customer and Voice of the Employee Program to the Next Level:
“Satrix Solutions has been a tremendous asset to our organization.
Our leadership team, employees and clients are now acutely aware of the importance we place on client satisfaction. The end result has been a material improvement in referral business and upselling to our existing clients.”
Kevin Marcus
President, Ipreo, IHS Market
Meet A Few of Our Clients
From The Blog
Why In-Depth Phone Interviews Should Be Part of your CX Strategy
In-depth Phone Interviews offer tremendous value to B2B organizations that want to better understand the “why” behind the user experience. As a one-to-one conversation with key decision-makers, In-depth Phone Interviews help you obtain richer insights [...]
How to Excel at Customer Onboarding
Throughout the customer lifecycle, there are many defining moments. However, few would argue that one of the more critical moments of truth is during that all-important implementation phase. This is where customers can experience a [...]
What is Your Perception of the Net Promoter Score Methodology?
Despite having been launched nearly 20 years ago, there continues to be a divide among practitioners as to the value of Net Promoter Score (NPS). Whether you are a Promoter of this methodology or a [...]
What is the biggest risk your Customer Experience program can pose to your business?
It’s an interesting question because most people don’t think about a Customer Experience (CX) program in terms of risks. As many studies have demonstrated, a company-wide focus on delivering a strong customer experience at every [...]