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Satrix Solutions is a consultancy dedicated to revealing customer insights that drive business loyalty, retention, and growth.

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Cultivating Companies People Want to Buy From and Work For™

Real Results: Triple-digit NPS Improvement

How Parchment drives retention and growth with Net Promoter Score.

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‘How To’ Guide: NPS Program Design

A comprehensive guide on Net Promoter Score best practices.

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Effective Strategy: Increase Response Rates

How to increase the number of customers who answer your survey.

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“Satrix Solutions has been a tremendous asset to our organization.
Our leadership team, employees and clients are now acutely aware of the importance we place on client satisfaction. The end result has been a material improvement in referral business and upselling to our existing clients.”

Kevin Marcus

President & COO, Ipreo

Meet A Few of Our Clients

From The Blog

Customer Satisfaction Survey Data Cleansing: When Is It Justified?

Once your customer satisfaction survey has closed, the next step is preparing your survey data for analysis. But this can be challenging for many companies, especially when questions arise around data quality. Did the survey [...]

The Inexpensive Survey Tool – Good or Bad for Corporate Research?

When SurveyMonkey was founded in 1999 its availability ushered in a new chapter in customer research. No longer were companies solely reliant on expensive research firms to field customer satisfaction or market research surveys. Naturally, [...]

Does Emotional Intelligence Affect Employee Engagement?

I grew up reading Gary Larson’s The Far Side comic strip, and find myself using examples of those snippets of life lessons often in my career as a Voice of the Customer / Voice of [...]

Should Businesses Use Employees to Get Customers to Take Surveys?

One of the greatest determinants of a successful customer satisfaction survey is achieving a strong response rate. While there are varying opinions as to what the minimum ideal survey response rates should be, it’s generally [...]