Satrix Solutions is a customer experience and employee engagement consultancy.
Our personalized, hands-on approach means we can furnish you with richer insights and actionable recommendations you can confidently rely on to improve your products and services, differentiate from the competition, and scale your business – no matter where you stand in your CX journey.
Watch this video to discover how we’ve helped your peers reap the benefits of creating a world-class customer experience culture.
Cultivating Companies People Want to Buy From and Work For™
Take Your Voice of the Customer and Voice of the Employee Program to the Next Level:
Keys to NPS Program Design
A comprehensive guide on Net Promoter Score best practices.
Cultivate Employee Engagement
Key strategies for creating a culture of engaged employees.
Win More Sales
How to gather actionable intelligence to improve sales results.
“Satrix Solutions has been a tremendous asset to our organization.
Our leadership team, employees and clients are now acutely aware of the importance we place on client satisfaction. The end result has been a material improvement in referral business and upselling to our existing clients.”
Kevin Marcus
President, Ipreo, IHS Market
Meet A Few of Our Clients
Ready to keep a competitive edge by building a customer-centric culture? Schedule a call with us today.
From The Blog
Does Company Culture Affect Customer Satisfaction?
More than ever, a strong service culture is critical to the long-term health and success of your business. Shaping your company’s culture starts at the top and requires everyone in your organization is working with [...]
How do you measure customer health?
When calculating your customer health score, what approach does your organization take? Many companies rely on signals and data from product usage, support tickets, or Net Promoter Score to paint a picture of customer health. [...]
How Useful is Net Negative Churn
Every company faces some degree of churn. To combat this, companies turn to existing customers for upsell / cross-sell opportunities to offset lost revenue from downgrades or cancellations. Venture capital and private equity firms are [...]
What to do with Customer Feedback
I recently posed this question on LinkedIn: Who in your organization receives the results and feedback from your Voice of the Customer program? The conversation it sparked among my peers was enlightening but it was [...]