Satrix Solutions is a customer experience and employee engagement consultancy.
What sets us apart from software providers or other industry consultants? We’ve walked in your shoes and understand the challenges you face.
Our personalized, hands-on approach means we can furnish you with richer insights and actionable recommendations you can confidently rely on to improve your products and services, differentiate from the competition, and scale your business – no matter where you stand in your CX journey.
Watch this video to discover how we’ve helped your peers reap the benefits of creating a world-class customer experience culture.
Cultivating Companies People Want to Buy From and Work For™
Take Your Voice of the Customer and Voice of the Employee Program to the Next Level:
Keys to NPS Program Design
A comprehensive guide on Net Promoter Score best practices.
Cultivate Employee Engagement
Key strategies for creating a culture of engaged employees.
Increase Response Rates
How to increase the number of customers who answer your survey.
“Satrix Solutions has been a tremendous asset to our organization.
Our leadership team, employees and clients are now acutely aware of the importance we place on client satisfaction. The end result has been a material improvement in referral business and upselling to our existing clients.”
Kevin Marcus
President, Ipreo, IHS Market
Meet A Few of Our Clients
Ready to keep a competitive edge by building a customer-centric culture? Schedule a call with us today.
From The Blog
4 Tips for Effectively Communicating Your Survey Data
My wife and I welcomed our firstborn son, Stanley, this past winter. Despite months of research, buying the latest gadgets, and a mountain of unsolicited parental advice, nothing prepared us for the loads of complicated [...]
Can You Quantify the ROI for Your Sales Win Loss Program?
In parts 1, 2 and 3 of this series on Sales Win Loss Programs, I focused on why collecting feedback after a sales pitch is so valuable, the different ways it can be gleaned, and [...]
The Ideal Sales Win Loss Analysis Template
In part 1, I shared the insights we believe every company should be striving to capture from the sales process. In part 2, I covered some of the most common methods companies use to acquire [...]
How to Scale Your Customer Experience Efforts as Your Business Grows
In 2014, Gartner stated that customer experience would be the “new battleground” for companies to compete on. That prediction still holds true today as study after study confirms that customers will pay more for good [...]