Satrix Solutions is a customer experience and employee engagement consultancy.
Our personalized, hands-on approach means we can furnish you with richer insights and actionable recommendations you can confidently rely on to improve your products and services, differentiate from the competition, and scale your business – no matter where you stand in your CX journey.
Watch this video to discover how we’ve helped your peers reap the benefits of creating a world-class customer experience culture.
Cultivating Companies People Want to Buy From and Work For™
Take Your Voice of the Customer and Voice of the Employee Program to the Next Level:
Keys to NPS Program Design
A comprehensive guide on Net Promoter Score best practices.
Cultivate Employee Engagement
Key strategies for creating a culture of engaged employees.
Win More Sales
How to gather actionable intelligence to improve sales results.
“Satrix Solutions has been a tremendous asset to our organization.
Our leadership team, employees and clients are now acutely aware of the importance we place on client satisfaction. The end result has been a material improvement in referral business and upselling to our existing clients.”
Kevin Marcus
President, Ipreo, IHS Market
Meet A Few of Our Clients
Ready to keep a competitive edge by building a customer-centric culture? Schedule a call with us today.
From The Blog
How Do You Get a Competitive Edge Over a Rival Business?
It’s the start of another sales meeting and you can already tell the news won’t be positive. With revenue for the quarter still shy of targets, you ask the group for an update on their [...]
How to Leverage Competitive Intelligence to Impact CX
Have you ever thought about how your customer’s experience is tightly intertwined with the health of your brand? Each experience with your product or service can have an impact on how your brand is perceived [...]
Does Company Culture Affect Customer Satisfaction?
More than ever, a strong service culture is critical to the long-term health and success of your business. Shaping your company’s culture starts at the top and requires everyone in your organization is working with [...]
How do you measure customer health?
When calculating your customer health score, what approach does your organization take? Many companies rely on signals and data from product usage, support tickets, or Net Promoter Score to paint a picture of customer health. [...]