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Custom Programs for Every Owner of the Customer Experience

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Whether you are looking to improve customer service delivery, enhance sales effectiveness or evaluate your marketing strategy and competitive positioning, you need an experienced partner to develop your customer and employee satisfaction programs.

How Your Company Can Benefit From A Positive Customer Experience

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In today’s competitive market, it is essential to have loyal customers and engaged employees. They are more likely to expand the scope of the relationship, serve as references, resist the marketing efforts of competitors, and are often more profitable. The business case for creating true customer and employee advocates can not be overlooked. Here's why:

CLIENT TESTIMONIALS

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Partnering with the Satrix team has been a great experience for Beamery! You are an amazing, strategic, and helpful partner. The insights Satrix has delivered have been important to our planning.

Jen Klimas

Director, Delivery Excellence, Beamery

The value-adds that Satrix provided us throughout this process is what really set them apart from others. They identified the key success criteria we needed in advance, and were proactive in driving us to improve our segmentation data and processes to maximize our value from an NPS program.

Peter Draper

Vice President, Customer Success, Shiftboard

I consider Satrix an invaluable partner and have added them as an on-going annual line item in my budget. If you are a GTM leader, Satrix has my unconditional endorsement.

Shep Maher

EVP, Global Sales, Betterworks

We leveraged Satrix to understand how our clients truly felt about our service and highlight any opportunity areas. Satrix not only helped us gather the feedback but provided us with practical guidance on utilizing the rich data to improve and grow.

Joseph Cravotta

Senior Retirement Plan Consultant, HB Retirement

Net Promoter Research Report

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During our 13-year tenure as a CX consulting firm, Satrix Solutions has seen firsthand the divide among practitioners regarding the value of Net Promoter, which is why we conducted this industry study on the use and perception of NPS.

What You'll Find in this Report
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  • How senior practitioners feel about the value and ROI of Net Promoter 
  • Which departments ‘own’ NPS survey administration and/or the budget 
  • How often customers are surveyed and with whom the results are shared 
  • Other CX strategies and metrics that are leveraged 
0
%
Business Leaders Lean
in Favor of NPS
0
%
Business Leaders Believe NPS Adds Value to their Organization
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Our Team of Passionate Customer experience Experts

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Founder & President

For more than 25 years, Evan Klein has been an enthusiastic champion for voice of the customer driven change. He specializes in coaching business leaders on the customer and employee-focused strategies that lead to increased profitability and sustained competitive advantage.

Evan Klein

Founder & President

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Vice President, Marketing & Partnerships

With an appreciation for voice of the customer driven change coupled with a passion for business-to-business marketing, Heather Timney brings strategic focus to Satrix Solutions’ marketing endeavors. Over the last decade, Heather has gained considerable perspective into the various business functions that impact the customer experience. She is dedicated to creating strong organizational cultures, recognizing that happy employees lead to satisfied customers.

Heather Timney

Vice President, Marketing & Partnerships

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Chief Operating Officer

Jonathan Beretta has accumulated extensive experience in customer retention, employee engagement, and process improvement strategies for B2C and B2B companies across multiple industries throughout his nearly 20-year career. A Greenbelt in LEAN, Jonathan takes great care to understand the business issues affecting client accounts and provides insightful recommendations that positively impact the bottom line. He also has a strong appreciation for the value of engaged employees and the impact they have on solidifying customer loyalty.

Jonathan Beretta

Chief Operating Officer

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Vice President, Client Experience & Strategy

Stephanie Yosef brings over 12 years of success in client experience, employee engagement, and client retention to Satrix Solutions. She also has a considerable sales background, where she spent another 9 years in B2B and B2C sales in HR, Pharmaceuticals, and Retail.

Stephanie Yosef

Vice President, Client Experience & Strategy

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Vice President, Client Experience & Strategy

Tami Kinney has spent nearly 20 years working in market research with a focus on customer experience and brand development. She is adept at identifying the needs of clients, employing innovative methods to test possible solutions and providing actionable insights.

Tami Kinney

Vice President, Client Experience & Strategy

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Manager, Reporting & Analytics

As Manager, Reporting & Analytics, Dan Genord understands that clients want to know all the information that their data can tell them. With an extensive education in analytics and a strong business background, he thrives at converting customer and employee experience data into insights that are relevant, useful and actionable.

Dan Genord

Manager, Reporting & Analytics

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Client Experience Analyst

Leila Karimi Hosseini brings a diverse skillset and passion for driving insight with data to Satrix Solutions. Experienced with a variety of methodologies and tools, her educational background in industrial engineering aids her as a Client Experience Analyst in analyzing data and presenting metrics that help put the finger on the pulse of customer and employee sentiment. By focusing on actionable feedback and nailing the details, she facilitates decision-making and process improvements for clients.

Leila Karimi Hosseini

Client Experience Analyst

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Client Insights Analyst

M. Heather Smith is a data-driven professional with two decades of experience improving connections and building stronger communities. This has cultivated her passion for understanding the client experience and its impact on business growth.

M. Heather Smith

Client Insights Analyst

Our Clients

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Andela
Ascentis
Betterworks
Cority
Doxim
Hacker Rank
IHS Market
Parchment
Schindler
ShotSpotter
TDS
Wex
Meridian Link
vCheck Global
Volante

Blogs, Best Practices & Useful Resources

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Looking to elevate your customer experience and employee engagement programs? We've got you covered with helpful insights from our team of experts.