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VoC Competitive Intelligence

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Building an effective competitive intelligence program is an ongoing process that requires constant attention. To establish a comprehensive picture, you should keep your finger on the pulse of the evolving needs of the market, including understanding why your existing customers might be receptive to the offerings of your competitors, and the factors that could lead a prospective customer to engage with a competitor instead of your company after a pitch.

Importantly, the detail gathered should be leveraged by business leaders across your organization, so vital decisions can be made that better position your company to defend against the competition and gain market share.

To drive meaningful outcomes for your business, we leverage our customized voice of the customer programs to ensure your company has a holistic view of the competitive landscape. Our senior-level consultants then provide detailed reporting highlighting key themes so you can confidently close gaps and increase sales win rates.

  1. Our Advantages

    CX Research

    EXCEPTIONAL Service Customized Programs High Survey Response Rates Unbiased Analysis & Interpretation B2B Voice of Customer (VoC) Experts Venture Capital & Private Equity Approved

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Work with Satrix Solutions and benefit from flawless VoC design and exceptional execution.

B2B Customer Experience Capabilities


Customer Experience & Employee Engagement Services

Satrix Solutions partners with B2B company leaders, offering a comprehensive suite of services. We provide a complete lifecycle approach that delivers valuable insights by establishing structured feedback programs at critical touchpoints throughout the customer and employee journey. These insights can significantly enhance the experience for customers, prospects, and employees, resulting in better overall business outcomes.

Customer Experience Resources


Thought Leadership & Expertise

We offer an excellent collection of best practices, tips, and guidebooks on CX and EX strategy — all crafted to help the company get ahead in today's competitive market.

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