Custom B2B Net Promoter® Program Management
Working closely with your key stakeholders, our team of experts manage your Net Promoter (NPS) programs from start to finish, applying proven strategies and best practices for B2B companies, while avoiding pitfalls often encountered when NPS is done in-house.
We design and field your online Net Promoter survey or solicit NPS feedback through in-depth phone interviews. We obtain reliable, representative data and deliver detailed analysis and recommendations that serve as a blueprint for improving customer loyalty.
We can also conduct a detailed audit of your existing program and provide recommendations to ensure you maximize the impact of your customer feedback efforts.
Our AdvantagesCX Research
EXCEPTIONAL Service Customized Programs High Survey Response Rates Unbiased Analysis & Interpretation B2B Voice of Customer (VoC) Experts Venture Capital & Private Equity Approved
B2B Customer Experience Capabilities
In addition to Net Promoter Surveys, In-Depth Interviews (IDIs), and program audits, Satrix Solutions partners with business-to-business companies to establish structured feedback programs at critical touchpoints across the customer and employee journey. A complete lifecycle approach enables us to provide insights that will significantly enhance the experience for your customers, prospects, and employees.
Our Case Studies
Exceptional Results & Customer Service
Satrix Solutions' clients have experienced quantifiable ROI with our Net Promoter Programs. By routinely garnering above-average response rates, delivering actionable insights, and sharing objective recommendations, our clients have the detail they need to enhance the customer experience and reap the financial benefits.
36 pt Increase In NPS
Discover how Satrix Solutions' satisfaction program helped Covario improve its customer experience and Net Promoter Score.Read Study
93% Revenue Growth
A company-wide commitment to VoC driven improvement and a client-centric culture fueled revenue and profit growth.Read Study
98% retention rate
Find out how IHS Markit, now S&P Global increased revenue by 45% by increasing its customer retention rate.Read Study
Our Survey Process
Our market research firm helps ensure your Net Promoter program realizes maximum benefit. We will gather detailed customer expectations, preferences, and satisfaction levels and convert the feedback into improvement recommendations your customers will value.Quantitative Research Method
Net Promoter Resources
Thought Leadership & Expertise
We offer you an excellent collection of best practices, tips, and guidebooks on CX and EX strategy — all crafted to help your company get ahead in today's competitive market.
Are You Artificially Inflating NPS
10 mistakes made when implementing a Net Promoter® program.Read Article
Driving Retention & Growth With NPS
A fireside chat with one of our most successful partners.Read Article
NPS Program Tips
How to tell if you need to update your Net Promoter® needs an update.Read Article