Net Promoter Score® (NPS)
Companies that successfully adopt Net Promoter Score are routinely rewarded with clients that engage in behaviors directly linked to profit, such as reduced churn, increased share-of-wallet, and more referrals.
If you are just getting familiar with Net Promoter Score or want to take your program to the next level, we can help capture the true sentiment of your customers and translate it into actionable insights you can trust.
Build Your Net Promoter Culture
As one of only a handful of U.S. consulting firms previously recognized as a Net Promoter Loyalty Partner, we work closely with your team and go beyond “the ultimate question” to pinpoint and prioritize service enhancements that will have the greatest impact on customer satisfaction.
This approach ensures every client has a voice, you remain well-informed on customer sentiment, and the company becomes better positioned to maximize its value proposition to stand apart from the competition.
Each Net Promoter Score Engagement Includes
Net Promoter specialists with extensive experience and best practice knowledge in every phase of NPS implementation
Unbiased analysis and robust reporting that provide senior executives with confidence to make improvements to processes, people, products, and services
Detailed recommendations that address your unique business challenges and are centered around your goals
Benchmarking and trend analysis to evaluate ongoing performance
Partner with an Expert Team of Net Promoter Practitioners
Discover how Satrix can help you adopt Net Promoter Score as a powerful system for aligning your entire organization around the important activities that promote a customer-centric culture. Contact us today.
Still need more convincing to partner with us? Browse our client success stories: