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CX Programs & Consulting

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Sustainable company success often hinges on customer experience leaders. This requires more than just software. You need a partner who understands your needs, your challenges, and importantly – your business.

Knowing what levers to pull to increase customer satisfaction and improve customer retention requires a systematic approach backed by trustworthy data - and a human touch.

We are experts in acquiring the true sentiment of your customers and pinpointing specific actions that will drive the greatest return-on-investment for your efforts. This allows you to efficiently use your resources for maximum impact.

  1. Our Advantages

    CX Research

    EXCEPTIONAL Service Customized Programs High Survey Response Rates Unbiased Analysis & Interpretation B2B Voice of Customer (VoC) Experts Venture Capital & Private Equity Approved

Improve CX Now
Work with Satrix Solutions and benefit from flawless VoC design and exceptional execution.

B2B Customer Experience Capabilities

Customer Experience & Employee Engagement Services

Satrix Solutions partners with B2B company leaders, offering a comprehensive suite of services. We provide a complete lifecycle approach that delivers valuable insights by establishing structured feedback programs at critical touchpoints throughout the customer and employee journey. These insights can significantly enhance the experience for customers, prospects, and employees, resulting in better overall business outcomes.

Customer Experience Resources

Thought Leadership & Expertise

We offer an excellent collection of best practices, tips, and guidebooks on CX and EX strategy — all crafted to help the company get ahead in today's competitive market.

Best CX KPIs To Track ROI

Measure the true impact of your customer experience program.

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How To Pick A CX Research Company

This post will cover the steps needed to find the right CX research company.

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How To Plan A CX Budget

By aligning your CX goals and tying your goals to KPIs, you can ensure that you make a valuable investment.

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