Client Case Studies
Discover ways to measure and monitor customer feedback for improvements in customer loyalty, referrals and retention.
Covario’s Commitment to Client Satisfaction Results in Strong Retention and Customer Loyalty
Discover how Satrix Solutions helped to increase Covario’s Net Promoter Score® significantly over a two-year period.
Strong Customer Relationships Helps Ipreo Outshine the Competition
Learn how strong customer relationships, coupled with Satrix Solutions’ best practice approach, helps Ipreo outshine the competition. Ipreo ranks among the world’s most successful client-centric...
Client-focused Reputation Brands POP an Industry Leader
A 40-point increase in POP’s Net Promoter Score proves that a company-wide commitment to improve satisfaction and elevate its client-centric culture can pay off.
How Cority’s Sales Win Loss Program Drives Higher Sales Win Rates and Client Retention
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how the Sales Win Loss Program has enabled Cority to maintain a comprehensive understanding of the key drivers of winning or losing sales opportunities – both with existing and new...
How Customer Feedback helps WEX Continuously Improve the Service Experience, Refine/validate its Product Roadmap, and Maintain a Strong Competitive Advantage
Read how delivering a superior customer experience is a key point of differentiation for WEX Corporate Payments.
Customer and Employee Feedback Guides Parchment in Turning Credentials into Opportunities.
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how Parchment looks to Net Promoter not only as a key performance indicator of customer loyalty, but a driver of continuous improvement that clearly demonstrates the company’s commitment to...
How Schindler Relies on Candid Employee Feedback to Assist in the Development of its Managers
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how senior leadership now has a reliable yardstick for evaluating a manager’s capability to create loyalty within their team.
Service Excellence is a Key Differentiator for ShotSpotter
Read how a reputation for trust and transparency leads the technology provider to experience steady growth and strong customer retention.