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Improve Customer Satisfaction & Loyalty

Customer Satisfaction Survey

Customer satisfaction is a key indicator of company performance. To gain a comprehensive understanding of customer sentiment, needs and preferences, as well as track important loyalty metrics over time, you need a program that garners high survey response rates and elicits actionable insights you can rely on.

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Working together with your team, we manage your customer satisfaction survey process from start to finish. This partnership approach allows you to take advantage of our expertise in survey design and execution, statistical analysis, open-ended coding, and best-practice implementation to action our findings and improve the customer experience.

Ensure Flawless Execution of Your Survey Program

Isolating trends and identifying recurring themes relevant to your business is impossible without a properly designed customer satisfaction survey. We will help you generate reliable feedback, trustworthy data, and avoid common pitfalls with in-house programs. We do this by crafting good survey questions, determining an accurate sample size, and applying objectivity in analyzing your data so it's useful for making important business decisions.

Proven Strategies for the Greatest Impact

Satrix Solutions has built its reputation on establishing trusted partner relationships with our clients, driven by our ability to rapidly integrate with your team and deliver relevant and actionable recommendations.

  • Objective recommendations for continuous improvement
  • A human-centered approach to coding and identifying important themes and patterns contained in the extensive text-based feedback
  • Educational materials on the actions employees can take to strengthen relationships
  • Board quality reporting tailed to meet your unique needs
  • Benchmarking and trend analysis to evaluate ongoing performance

CLIENT TESTIMONIALS

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Partnering with the Satrix team has been a great experience for Beamery! You are an amazing, strategic, and helpful partner. The insights Satrix has delivered have been important to our planning.

Jen Klimas

Director, Delivery Excellence, Beamery

The value-adds that Satrix provided us throughout this process is what really set them apart from others. They identified the key success criteria we needed in advance, and were proactive in driving us to improve our segmentation data and processes to maximize our value from an NPS program.

Peter Draper

Vice President, Customer Success, Shiftboard

I consider Satrix an invaluable partner and have added them as an on-going annual line item in my budget. If you are a GTM leader, Satrix has my unconditional endorsement.

Shep Maher

EVP, Global Sales, Betterworks

We leveraged Satrix to understand how our clients truly felt about our service and highlight any opportunity areas. Satrix not only helped us gather the feedback but provided us with practical guidance on utilizing the rich data to improve and grow.

Joseph Cravotta

Senior Retirement Plan Consultant, HB Retirement

Our Clients

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Andela
Ascentis
Betterworks
Cority
Doxim
Hacker Rank
IHS Market
Parchment
Schindler
ShotSpotter
TDS
Wex
Meridian Link
vCheck Global
Volante

Resource Center

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The Satrix Solutions Resource Library has an excellent collection of best practices, tips, and guidebooks on CX and EX strategy - all crafted to help your company get ahead in today's competitive market.