Great marketers know that strong customer relationships is a key ingredient for sustainable growth. So is having the right partner that will ensure the voice of the customer remains at the heart of your marketing strategy.
The rich feedback that we gather from existing, former and prospective customers provides Marketing with the insights needed to create more loyal advocates, which can be leveraged to generate leads, acquire testimonials and case studies, produce competitive battle cards, and much more.
Customer Experience Solutions for Marketing
Marketing is exponentially more difficult when you don’t have a contingent of Promoters who serve as your secondary salesforce by sharing their positive experience with others.
Through our customized engagements, we assess how well your company is meeting customer expectations and delivering the value your customers expect. We also help you keep your finger on the pulse of the competition and how your company is perceived in the market. The actionable insights generated are used by marketing to identify new lead sources, fuel your reference program, guide refinements to messaging and positioning, and create content that will increase conversion rates.
Importantly, the programs we offer safeguard your company’s customer-centric reputation to ensure it serves as a strategic competitive advantage that drives long-term growth and profitability.
Explore our programs for Marketing:
“Forging a partnership with Satrix Solutions has enabled us to measure how well we’re doing and create a customer-centric culture focused on both innovation and improvement.
The Satrix team has expertly guided Parchment, delivering key insights, and in a manner that truly demonstrates customer-centricity. The partnership has been invaluable.”
Vice President of Marketing, Parchment