Great marketers know that strong customer relationships are a key ingredient for sustainable growth. So is having the right partner that will ensure the voice of the customer remains at the heart of your marketing strategy.
Marketing is exponentially more difficult when you don’t have a contingent of Promoters who serve as your secondary salesforce by sharing their positive experience with others.
Through our customized engagements, we assess how well your company is meeting customer expectations and delivering the value your customers expect. We also help you keep your finger on the pulse of the competition and how your company is perceived in the market. The actionable insights generated are used by marketing to identify new lead sources, fuel your reference program, guide refinements to messaging and positioning, and create content that will increase conversion rates.
Our AdvantagesCX Research
EXCEPTIONAL Service Customized Programs High Survey Response Rates Unbiased Analysis & Interpretation B2B Voice of Customer (VoC) Experts Venture Capital & Private Equity Approved
B2B Customer Experience Capabilities
Satrix Solutions partners with B2B company leaders, offering a comprehensive suite of services. We provide a complete lifecycle approach that delivers valuable insights by establishing structured feedback programs at critical touchpoints throughout the customer and employee journey. These insights can significantly enhance the experience for customers, prospects, and employees, resulting in better overall business outcomes.
Customer Experience Resources
Thought Leadership & Expertise
We offer an excellent collection of best practices, tips, and guidebooks on CX and EX strategy — all crafted to help the company get ahead in today's competitive market.
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