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High customer satisfaction is a valuable determinant of a company’s potential for long-term success.

Reduce Investment Risk with Validated CX Insights

For Venture Capital and Private Equity firms, Satrix Solutions is a trusted 3rd party to gain a deep understanding of customer sentiment using online surveys and in-depth interviews. Investors benefit from the trusted data and insights we deliver, so the partners can be confident that the businesses they invest in have strong customer relationships.

Case Studies_ccexpress

Explore our Programs for Venture Capital & Private Equity Firms 

During the important due diligence phase, we serve as an independent auditor to authenticate a target company’s Net Promoter Score and/or overall satisfaction. This ensures you incorporate data-driven customer retention and expansion data into your valuation models. Importantly, our extensive analysis and objective reporting provide unparalleled visibility into customer opportunities and risks when evaluating a merger or acquisition.

  • Leverage an independent, 3rd party to assess the strength of the target’s customer relationships
  • Gain candid insights into potential risks of customer churn
  • Derive robust feedback on intent to renew, expansion potential, and future needs
  • Add rigor and avoid bias associated with the “reference checks” process
  • Confirm or adjust the valuation of the target company based on potential revenue loss
  • Begin work on post-close strategies sooner

Venture Capital and Private Equity firms recognize that customer loyalty and retention are important ingredients for maximizing growth. That’s why the firms we partner with also advise their portfolio companies to leverage Satrix Solutions’ expertise on an ongoing basis, to ensure they have their finger on the pulse of customer satisfaction and employee engagement. In addition to Due Diligence related services, we offer the following programs to measure and assess customer satisfaction and employee engagement:

Client Testimonials


Partnering with the Satrix team has been a great experience for Beamery! You are an amazing, strategic, and helpful partner. The insights Satrix has delivered have been important to our planning.

Jen Klimas

Director, Delivery Excellence, Beamery

The value-adds that Satrix provided us throughout this process is what really set them apart from others. They identified the key success criteria we needed in advance, and were proactive in driving us to improve our segmentation data and processes to maximize our value from an NPS program.

Peter Draper

Vice President, Customer Success, Shiftboard

I consider Satrix an invaluable partner and have added them as an on-going annual line item in my budget. If you are a GTM leader, Satrix has my unconditional endorsement.

Shep Maher

EVP, Global Sales, Betterworks

We leveraged Satrix to understand how our clients truly felt about our service and highlight any opportunity areas. Satrix not only helped us gather the feedback but provided us with practical guidance on utilizing the rich data to improve and grow.

Joseph Cravotta

Senior Retirement Plan Consultant, HB Retirement