For Venture Capital and Private Equity firms, Satrix Solutions is a trusted 3rd party to gain a deep understanding of customer sentiment using online surveys and in-depth interviews. Investors benefit from the trusted data and insights we deliver, so the partners can be confident that the businesses they invest in have strong customer relationships.
During the important due diligence phase, we serve as an independent auditor to authenticate a target company’s Net Promoter Score and/or overall satisfaction. This ensures you incorporate data-driven customer retention and expansion data into your valuation models. Importantly, our extensive analysis and objective reporting provide unparalleled visibility into customer opportunities and risks when evaluating a merger or acquisition.
Venture Capital and Private Equity firms recognize that customer loyalty and retention are important ingredients for maximizing growth. That’s why the firms we partner with also advise their portfolio companies to leverage Satrix Solutions’ expertise on an ongoing basis, to ensure they have their finger on the pulse of customer satisfaction and employee engagement. In addition to Due Diligence related services, we offer the following programs to measure and assess customer satisfaction and employee engagement:
Our AdvantagesCX Research
Leverage an independent, 3rd party to assess the strength of the target’s customer relationships Gain candid insights into potential risks of customer churn Derive robust feedback on intent to renew, expansion potential, and future needs Add rigor and avoid bias associated with the “reference checks” process Confirm or adjust the valuation of the target company based on potential revenue loss Begin work on post-close strategies sooner
B2B Customer Experience Capabilities
Satrix Solutions partners with B2B company leaders, offering a comprehensive suite of services. We provide a complete lifecycle approach that delivers valuable insights by establishing structured feedback programs at critical touchpoints throughout the customer and employee journey. These insights can significantly enhance the experience for customers, prospects, and employees, resulting in better overall business outcomes.
Customer Experience Resources
Thought Leadership & Expertise
We offer an excellent collection of best practices, tips, and guidebooks on CX and EX strategy — all crafted to help the company get ahead in today's competitive market.
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