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Employee NPS® Surveys

Insights To Increase Employee Retention & Engagement GET STARTED

Employee Net Promoter® Score Programs

Online Surveys to Capture Candid Employee Feedback

Establishing Employee Net Promoter Score (eNPS) is straightforward - simply include the following question in an employee survey: "How likely are you to recommend (your company name) as a place to work?" and apply the eNPS calculation to the survey data set. 

Beyond a simple score, Satrix Solutions designs and administers surveys that seek to understand precisely why employees are satisfied or frustrated and how to improve employee engagement and retention.

As a trusted 3rd-party, we provide employees with a safe place to share anonymous and candid feedback allowing for an unbiased assessment of employee sentiment. Reporting provides robust insights that serve as a blueprint to improve the employee experience.

  1. EX Research

    Voice of Employee

    EXCEPTIONAL Service Customized Programs High Survey Response Rates Unbiased Analysis & Interpretation Voice of Employee (VoE) Experts Venture Capital & Private Equity Approved

Measure & Improve eNPS Now
Work with Satrix Solutions and benefit from flawless design and exceptional execution of an Employee Net Promoter (eNPS) program.

Employee Engagement Capabilities

Employee Engagement & Customer Experience Services

In addition to Employee Net Promoter Surveys, Satrix Solutions partners with companies to establish structured feedback programs at critical touchpoints across the customer and employee journey. A complete lifecycle approach enables us to provide insights that will significantly enhance the experience for customers, prospects, and employees.

Our Case Studies

Exceptional Results & Customer Service

Satrix Solutions' clients have experienced quantifiable ROI with our Employee Net Promoter Programs. By fostering company-wide participation, delivering actionable insights, and sharing objective recommendations, our clients have the roadmap needed to strengthen employee engagement, reduce attrition, and improve the company's reputation as a great place to work. 

96% "A Player" Retention

Discover how Satrix Solutions' eNPS program helped Schindler keep their best employees.

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Using Employee Feedback to Retain Customers

Find out how Parchment took employee feedback and used it to improve customer loyalty.

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98% retention rate

Find out how IHS Markit, now S&P Global increased revenue by 45% by increasing its customer retention rate.

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Audit An Existing eNPS Program
Have an existing eNPS program generating low response rates, minimal insights, or little impact on the business? We can conduct a comprehensive audit and share detailed recommendations.

Our Survey Process

Proven, Reliable, & Actionable

Our market research firm helps ensure Employee Net Promoter programs realize maximum benefit. We gather detailed employee expectations, preferences, and satisfaction levels and convert the feedback into improvement recommendations that executives can trust.

Qualitative Research Method

Reporting and Analysis

Goal Oriented & KPI Driven

The return on investment of an Employee Net Promoter System survey program highly correlates with the depth and quality of the reporting. At Satrix Solutions, we are experts at converting quantitative and qualitative employee feedback into compelling visualizations, objective findings, and recommendations that encourage action.

Rather than providing generic dashboards, the reporting and analytics we deliver are customized to meet the program's specific needs. Our decades of experience, extensive best practice knowledge, and deep understanding of the business help inform our approach, making the reports relevant, compelling, and comprehensive. In addition to summary analytics and findings, our detailed survey analyses drill down into results by Manager, Division, employee tenure, survey period, and other key employee demographics.

We apply a "human-centered" approach to analyzing both the quantitative and qualitative feedback from surveys, applying statistical methods as needed to pinpoint the key drivers of employee loyalty and dissatisfaction. Our team of experts will also conduct an in-depth analysis of the unstructured or verbatim feedback acquired through responses to open-ended questions. We read and code each comment to identify important themes, which enables us to capture the true meaning behind an employee’s responses and correlate the qualitative input with the quantitative scoring to paint a complete picture of employee sentiment.

Employee Net Promoter Resources

Thought Leadership & Expertise

We offer an excellent collection of best practices, tips, and guidebooks on CX and EX strategy — all crafted to help companies get ahead in today's competitive market.

How To Adopt An eNPS Program

Lessons Learned from Schindler Elevator Corporation’s eNPS Program.

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How To Improve An eNPS Program

Here are a few ways to improve eNPS.

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eNPS To Increase Customer Loyalty

Identify the key drivers of employee engagement to build a client-centric organization.

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