Employee NPS® Surveys

Insights To Increase Employee Retention & Engagement

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Online Surveys to Capture Candid Employee Feedback

Employee Net Promoter Score® Programs

Establishing Employee Net Promoter Score (eNPS) is straightforward – simply include the following question in an employee survey: “How likely are you to recommend (your company name) as a place to work?” and apply the eNPS calculation to the survey data set. 

Beyond a simple score, Satrix Solutions designs and administers surveys that seek to understand precisely why employees are satisfied or frustrated and how to improve employee engagement and retention.

As a trusted 3rd-party, we provide employees with a safe place to share anonymous and candid feedback allowing for an unbiased assessment of employee sentiment. Reporting provides robust insights that serve as a blueprint to improve the employee experience.

Our Advantages

    Customized Programs
    EXCEPTIONAL Service
    Unbiased Analysis
    High Response Rates
    VoE Experts
    Investor Approved
Employee Engagement Services

Voice of Employee

As a managed services provider, we partner with business-to-business companies to establish structured feedback programs at critical touchpoints across the customer and employee journey.

Employee Satisfaction Surveys

Measure employee satisfaction, reduce attrition, & turn culture into a differentiator.

Employee NPS® Surveys

Insights to increase employee retention & engagement.

Employee Engagement Surveys

Confidential, honest & actional feedback.

Employee Opinion Surveys

Eliminate service roadblocks and boost engagement.

Stay/Exit Interviews

Uncover Insights. Inspire Retention.

Interdepartmental Surveys

Cultivate a strong sense of teamwork.

Quantitative Research

B2B Customer Experience Employee Experience

Qualitative Research

B2B Customer Experience Employee Experience
CONTACT US

Resources

Case Studies

Exceptional Results & Customer Service

Our Process

Trustworthy, Actionable & Impactful

Testimonials

Raving Fans? We’ve Got ’Em!

Common Questions

Programs typically start at $20,000 and scale up based on factors such as customer population, survey complexity, and reporting requirements.

No, you will not need to license any software when working with Satrix Solutions. We evaluate the marketplace every few years to ensure we are utilizing the best-in-class tools for surveys, data collection, analytics, and reporting.

Currently, we use Qualtrics, a leading survey software platform, known for its robust capabilities, including excellent mobile and desktop compatibility, multilingual support, and high deliverability rates for emails to intended recipients.

This ensures that your surveys effectively reach your audience and achieve optimal participation. The cost of licensing these tools is fully included in our engagement fees, providing you with seamless access to advanced technology without additional expense.

We can schedule a kickoff call and begin the discovery process within a week.

While based in the U.S., Satrix Solutions works with global companies and engages international audiences for surveys and interviews.

Ensuring anonymity is key. By engaging Satrix Solutions, employees trust their feedback will not be attributed to them, encouraging candid and honest responses.

Results are typically delivered within a month, factoring in design, setup, and fielding time.

A dedicated team, including an executive sponsor, a senior consultant with over 20 years of experience, and a reporting/analytics specialist, will be assigned to your account.

Deliverables include secure PowerPoint or PDF reports, real-time dashboards, and data files compatible with your CRM, CSP, or intelligence platforms. We also accommodate tools like Slack or provide interview audio recordings.

Satrix leverages extensive expertise to maximize response rates, employing tailored strategies that ensure robust and representative data. Many clients see higher response rates with Satrix than through in-house efforts.