Employee Net Promoter® Score Programs
Establishing Employee Net Promoter Score (eNPS) is straightforward - simply include the following question in an employee survey: "How likely are you to recommend (your company name) as a place to work?" and apply the eNPS calculation to the survey data set.
Beyond a simple score, Satrix Solutions designs and administers surveys that seek to understand precisely why employees are satisfied or frustrated and how to improve employee engagement and retention.
As a trusted 3rd-party, we provide employees with a safe place to share anonymous and candid feedback allowing for an unbiased assessment of employee sentiment. Reporting provides robust insights that serve as a blueprint to improve the employee experience.
EX ResearchVoice of Employee
EXCEPTIONAL Service Customized Programs High Survey Response Rates Unbiased Analysis & Interpretation Voice of Employee (VoE) Experts Venture Capital & Private Equity Approved
Employee Engagement Capabilities
In addition to Employee Net Promoter Surveys, Satrix Solutions partners with companies to establish structured feedback programs at critical touchpoints across the customer and employee journey. A complete lifecycle approach enables us to provide insights that will significantly enhance the experience for customers, prospects, and employees.
Our Case Studies
Exceptional Results & Customer Service
Satrix Solutions' clients have experienced quantifiable ROI with our Employee Net Promoter Programs. By fostering company-wide participation, delivering actionable insights, and sharing objective recommendations, our clients have the roadmap needed to strengthen employee engagement, reduce attrition, and improve the company's reputation as a great place to work.
96% "A Player" Retention
Discover how Satrix Solutions' eNPS program helped Schindler keep their best employees.Read Study
Using Employee Feedback to Retain Customers
Find out how Parchment took employee feedback and used it to improve customer loyalty.Read Study
98% retention rate
Find out how IHS Markit, now S&P Global increased revenue by 45% by increasing its customer retention rate.Read Study
Our Survey Process
Our market research firm helps ensure Employee Net Promoter programs realize maximum benefit. We gather detailed employee expectations, preferences, and satisfaction levels and convert the feedback into improvement recommendations that executives can trust.Qualitative Research Method
Reporting and Analysis
The return on investment of an Employee Net Promoter System survey program highly correlates with the depth and quality of the reporting. At Satrix Solutions, we are experts at converting quantitative and qualitative employee feedback into compelling visualizations, objective findings, and recommendations that encourage action.
Rather than providing generic dashboards, the reporting and analytics we deliver are customized to meet the program's specific needs. Our decades of experience, extensive best practice knowledge, and deep understanding of the business help inform our approach, making the reports relevant, compelling, and comprehensive. In addition to summary analytics and findings, our detailed survey analyses drill down into results by Manager, Division, employee tenure, survey period, and other key employee demographics.
We apply a "human-centered" approach to analyzing both the quantitative and qualitative feedback from surveys, applying statistical methods as needed to pinpoint the key drivers of employee loyalty and dissatisfaction. Our team of experts will also conduct an in-depth analysis of the unstructured or verbatim feedback acquired through responses to open-ended questions. We read and code each comment to identify important themes, which enables us to capture the true meaning behind an employee’s responses and correlate the qualitative input with the quantitative scoring to paint a complete picture of employee sentiment.
Employee Net Promoter Resources
Thought Leadership & Expertise
We offer an excellent collection of best practices, tips, and guidebooks on CX and EX strategy — all crafted to help companies get ahead in today's competitive market.
How To Adopt An eNPS Program
Lessons Learned from Schindler Elevator Corporation’s eNPS Program.Read Article
How To Improve An eNPS Program
Here are a few ways to improve eNPS.Read Article
eNPS To Increase Customer Loyalty
Identify the key drivers of employee engagement to build a client-centric organization.Read Article