Quick Marketing Ideas For Immediate Results
Our Vice President of Marketing joins the conversation in this episode of the Counsel Cast Podcast. Listen as they delve into a treasure trove of quick and highly effective marketing ideas that can...
Posts about Customer Experience
Voice of the Customer-Driven Service
Enhancing the customer journey is crucial for any business looking to thrive in today's market. That's why we recommend listening to Shep Hyken's interview with Evan Klein. In this interview, Klein...
Converge Coffee Podcast - Remove Bias To Get Good, Actionable Customer Experience Data
In this episode of Converge Coffee, host Sean Sullivan sits down with our founder Evan Klein. In this engaging discussion, many topics are touched upon, including:
CXChronicles Podcast - VoC Strategy, Churn & Buy-In
Listen to customer experience experts Evan Klein and Adrian Brady Cesana of CXChronicles discuss how they employed the four CX pillars of team, tools, process, and feedback to create successful...
Why Customers Churn
Oversimplification of Churn
There seems to be a growing segment of “experts” striving to reduce complicated situations into overly simple constructs. I’ve read a few customer experience (CX) related...
What Is A B2B Customer Satisfaction Survey
A Customer Satisfaction Survey is one of the bests ways to measure the level of satisfaction customers have with your company and products/services, as well as uncover which customers may be unhappy,...
Qualitative Research in Customer Experience: When it’s better than Quantitative
Is your company thinking about:
• Changing your customer service or support model?• Refining your product offering?• Developing a new solution?• Evolving your messaging and positioning?
What Is A B2B Churn Analysis Program?
A customer churn analysis is market research that highlights risks to existing revenue and opportunities to prevent future defection. It is research best conducted by a third-party expert so former...
What Is A Sales Win-Loss Analysis?
A B2B Sales Win-Loss Analysis is research best conducted by a third-party expert so prospective buyers can share candid feedback on the real reasons they selected a company after evaluation. Detailed...
What Is A Net Promoter® Program?
Companies that nurture customer loyalty are often rewarded with customers that engage in behaviors directly linked to profit, such as reduced churn, increased share-of-wallet, and more referrals. A...