What Is An Employee Net Promoter® Program?
A short but impactful survey, Employee Net Promoter Score, identifies and addresses any issues negatively impacting employee satisfaction and loyalty. Business leader and HR professionals are...
Posts about Employee Engagement
Don’t lose sight of the Internal Customer Experience
Are you losing sight of the employee experience? As the stock market takes a tumble, companies are more concerned than ever about closing every deal and capitalizing on every ounce of revenue. This...
The Best Workplace Perk Is Giving Your Employees a Voice
Many of us can still vividly recall the great recession of 2008. Jobs were scarce and the people who remained employed wondered if their pink slip was next. Fast forward to the present day and the...
How to Successfully Adopt Employee Net Promoter Score in Your Organization
Lessons Learned from Schindler Elevator Corporation’s eNPS Program
How New Leaders Can Quickly Acquire Important Insights
It’s been said that “the beginning is the most important part of the work.” Whether you have just taken the next step in your professional career at your existing company or have transitioned into...
How to Improve Your Employee Net Promoter Score
Rather than finding out how employees feel about working for your company at the water cooler, why not go directly to the source and ask?
How to Improve Interdepartmental Relationships
Every organization seeks to provide an exceptional customer experience, understanding its obvious importance in fostering loyalty and driving retention. Companies like Amazon epitomize this...
How to Encourage Employees to Deliver Exceptional Customer Experiences
Socializing customer sentiment across the organization and making it a regular part of the conversation is an important ingredient for any successful customer experience program. It can help Sales...
How Do You Get Employees to Take a Survey?
Employee feedback surveys are increasingly being used to guide management decisions. And it’s important to recognize that value obtained from an employee survey is a direct result of how well the...
Top Pillars of a Successful Employee Feedback Survey
Employee engagement and loyalty are vital to any business’ success. And, these are fast becoming the behaviors that distinguish successful companies from those that fail. But if you’re not...