Top Pillars of a Successful Employee Feedback Survey
Employee engagement and loyalty are vital to any business’ success. And, these are fast becoming the behaviors that distinguish successful companies from those that fail. But if you’re not...
Posts about Employee Engagement (2)
Does Emotional Intelligence Affect Employee Engagement?
I grew up reading Gary Larson’s The Far Side comic strip, and find myself using examples of those snippets of life lessons often in my career as a Voice of the Customer / Voice of Employee...
Volunteerism and its Influence on Employee Engagement
When was the last time your organization came together to volunteer?
How to Mature Your Customer-Centric Culture
One of the essential elements for maturing a customer-centric culture within an organization is empowering employees to proactively seek out and address customers’ needs.
Interdepartmental Communication and Its Impact on Customers
Take a moment to think about the various roles within your organization. What are the primary responsibilities of each individual department? More importantly, is everyone rowing in the same...
Are Millennials in the Workplace REALLY That Different?
Much has been said about Millennials in the workplace, and unfortunately, not much of it is very good. They aren’t motivated, they complain, they aren’t loyal, they feel they should earn more – the...
Why Your Company Needs a Voice-of-Employee Program
“Many companies continue to delay adoption of a Voice-of-Employee program. Why?”
From encouraging two-way communication between employees and supervisors to increasing trust and confidence in...
To Cultivate Employee Engagement, You Must First Define It
Research has already established that strong employee engagement is crucial due to its relation to reducing the costs of employee churn, as well as driving strong customer loyalty. The term is...
All Aboard! It’s Time to Get Employees on the Customer-Centricity Train.
Embracing a customer-first mindset across the organization is certainly a wise business strategy. But building a thriving customer-centric culture doesn’t happen overnight. Who will lead the effort?...
Employee Empowerment Supports Customer Satisfaction
My Experience with an Empowered Employee
Recently, I purchased customized t-shirts online for our team to wear at an upcoming volunteer activity. Unfortunately, when I received the shirts a week...