Best Ways to Distribute Your Online Survey
One of the biggest obstacles to collecting actionable data from online surveys is getting people to take it. One way to boost survey response rates is to ensure you’re reaching as many people as...
One of the biggest obstacles to collecting actionable data from online surveys is getting people to take it. One way to boost survey response rates is to ensure you’re reaching as many people as...
Samantha Conyers, Chief Experience Officer at First Retail Group, is a seasoned professional with a diverse background that spans various industries and continents. Hailing from Trinidad,...
Jeremy Watkin, the Director of Customer Experience and Support at NumberBarn, recently shared his journey into the world of CX, which began in a contact center right out of college. Over the years,...
During our first season of CX Chats, we conducted in-depth interviews with 15 leading industry experts to hear their advice for someone in their first 100 days as a CX leader. Here are the...
As Chief Customer Officer and General Manager, Product Led Growth, Debra Squyres is responsible for delivering an optimal customer journey to ensure Bonusly customers are realizing maximum value...
Time to Value (TTV) is a business metric that measures the time it takes for a customer to realize the value of a product or service after purchasing or beginning to use it. The concept is...
Sally Roberts, Head of Customer at Legatics began her journey studying law but soon realized that her true calling lay elsewhere. She ventured into legal publishing, focusing on online legal...
During our first season of CX Chats, we conducted in-depth interviews with 16 leading industry experts to explore their insights on their current customer experience strategy. Here are the...
Eddie Christian, the Vice President of Customer Experience and Success at American Express has a diverse background spanning roles in sales, marketing, and CX. He intentionally crafted his career...
The product adoption rate for current customers specifically focuses on how well existing users are integrating new features or products into their usage patterns. To calculate this, you might use a...