How to foster collaboration as A CX Consultant
In this interview, Michelle Spaul, a Customer Experience (CX) Consultant at Delta Swan, takes us on a journey through her fascinating path to becoming a CX consultant. She offers valuable advice...
Posts about Customer Experience (2)
Navigating the CX Journey: Insights from Cisco's CX Executive
We had the pleasure of speaking with Andrew Carothers, the Digital Customer Experience Leader at Cisco. With a remarkable career spanning marketing, communications, and customer support, Andrew...
How Companies Embrace Customer-Centricity
We had the pleasure of gaining valuable insights from Jason Farrell, the esteemed Chief Customer Officer at Amplifi Labs. With an impressive background in financial services and a successful track...
Real, tangible profits from Customer Experience
Listening to the voice of the customer is crucial for businesses that strive to deliver exceptional customer experiences. It enables companies to uncover valuable insights and take action to meet...
Quick Marketing Ideas For Immediate Results
Our Vice President of Marketing joins the conversation in this episode of the Counsel Cast Podcast. Listen as they delve into a treasure trove of quick and highly effective marketing ideas that can...
Customer Connections, Scaling & The Impact of AI
We had the privilege of speaking with Damien Howley, an accomplished author and Chief Customer Officer of Nimbello, a leading provider of high-volume outsourced AP automation. In this insightful...
Voice of the Customer-Driven Service
Enhancing the customer journey is crucial for any business looking to thrive in today's market. That's why we recommend listening to Shep Hyken's interview with Evan Klein. In this interview, Klein...
Converge Coffee Podcast - Remove Bias To Get Good, Actionable Customer Experience Data
In this episode of Converge Coffee, host Sean Sullivan sits down with our founder Evan Klein. In this engaging discussion, many topics are touched upon, including:
CXChronicles Podcast - VoC Strategy, Churn & Buy-In
Listen to customer experience experts Evan Klein and Adrian Brady Cesana of CXChronicles discuss how they employed the four CX pillars of team, tools, process, and feedback to create successful...
Why Your Company Needs a Voice of Customer Program
In this episode of Pragmatic Live, Eddie Gordon, courseware designer at Pragmatic Institute, interviews Evan Klein about win/loss, customer feedback, and employee engagement programs.