Perspectives From A CX Leader Turned CEO
Lee Roquet's journey from CX leader to CEO of Finch offers valuable insights for those navigating the complex world of customer experience. By simplifying the CX journey into key moments that matter,...
Lee Roquet's journey from CX leader to CEO of Finch offers valuable insights for those navigating the complex world of customer experience. By simplifying the CX journey into key moments that matter,...
I have been lucky to present a talk about utilizing customer experience data to drive marketing effectiveness. One of these presentations was recently recorded by the American Marketing Association...
We sat down with Courtney Smith, the Director of Client Success at Tyler Technologies, a Fortune 500 Gov Tech company. In this candid conversation, we unravel Courtney's professional journey,...
Gina Patel, VP of Customer Success at SensorTower, reflects on her decade-long journey from a senior CS manager to Vice President. Sharing lessons from her first 100 days in leadership, Gina...
At Satrix Solutions, we conduct hundreds of Sales Win-Loss interviews every month on behalf of our B2B clients. These in-depth interviews provide very detailed and candid feedback on all the factors...
We sat down with Jonathan Shroyer, the Chief CX Officer and MD of Gaming at Arise. Jonathan Shroyer's journey from a passion for service to becoming a CX visionary is filled with valuable insights...
Creating and maintaining a successful Customer Advisory Board is a multifaceted task that requires careful planning, ongoing engagement, and a commitment to delivering value to both the host company...
Our conversation with Kristi Faltorusso of ClientSuccess shed light on the evolving landscape of customer experience and the strategies required to navigate it successfully. As businesses look to the...
Performing a competitive intelligence session is a crucial step in building and maintaining a successful business. It equips you with the knowledge needed to make informed decisions, develop...
Tom DeWitt's journey from Hawaii to founding North America's first Customer Experience Management Master's Degree Program is a testament to the power of vision, determination, and community building....