What Is Net Revenue Retention (NRR)
Net Revenue Retention (NRR), or Net Dollar Retention, is a key metric businesses use, particularly subscription-based models like software-as-a-service (SaaS) companies, to measure the revenue...
Net Revenue Retention (NRR), or Net Dollar Retention, is a key metric businesses use, particularly subscription-based models like software-as-a-service (SaaS) companies, to measure the revenue...
Gina Patel, VP of Customer Success at SensorTower, reflects on her decade-long journey from a senior CS manager to Vice President. Sharing lessons from her first 100 days in leadership, Gina...
At Satrix Solutions, we conduct hundreds of Sales Win-Loss interviews every month on behalf of our B2B clients. These in-depth interviews provide very detailed and candid feedback on all the factors...
We sat down with Jonathan Shroyer, the Chief CX Officer and MD of Gaming at Arise. Jonathan Shroyer's journey from a passion for service to becoming a CX visionary is filled with valuable insights...
Creating and maintaining a successful Customer Advisory Board is a multifaceted task that requires careful planning, ongoing engagement, and a commitment to delivering value to both the host company...
Our conversation with Kristi Faltorusso of ClientSuccess shed light on the evolving landscape of customer experience and the strategies required to navigate it successfully. As businesses look to the...
Performing a competitive intelligence session is a crucial step in building and maintaining a successful business. It equips you with the knowledge needed to make informed decisions, develop...
Tom DeWitt's journey from Hawaii to founding North America's first Customer Experience Management Master's Degree Program is a testament to the power of vision, determination, and community building....
Now is the time that many companies are embarking on their 2024 budget planning process, so we thought we'd weigh in on things to consider when budgeting for your company's customer experience (CX)...
We sat down with Lee Kemp, the Vice President of Customer Experience at Veritiv, an accomplished CX executive with a diverse background and a passion for driving positive change. In this...