Three Pillar CX Framework and proving ROI
We had the privilege of sitting down with Karyn Furstman, a seasoned customer experience (CX) professional and Principal at Customers Furst. With a long and distinguished career in the field of CX,...
Posts about CX Chats (3)
How to foster collaboration as A CX Consultant
In this interview, Michelle Spaul, a Customer Experience (CX) Consultant at Delta Swan, takes us on a journey through her fascinating path to becoming a CX consultant. She offers valuable advice...
Navigating the CX Journey: Insights from Cisco's CX Executive
We had the pleasure of speaking with Andrew Carothers, the Digital Customer Experience Leader at Cisco. With a remarkable career spanning marketing, communications, and customer support, Andrew...
How Companies Embrace Customer-Centricity
We had the pleasure of gaining valuable insights from Jason Farrell, the esteemed Chief Customer Officer at Amplifi Labs. With an impressive background in financial services and a successful track...
Customer Connections, Scaling & The Impact of AI
We had the privilege of speaking with Damien Howley, an accomplished author and Chief Customer Officer of Nimbello, a leading provider of high-volume outsourced AP automation. In this insightful...