Voice of the Customer-Driven Service
Enhancing the customer journey is crucial for any business looking to thrive in today's market. That's why we recommend listening to Shep Hyken's interview with Evan Klein. In this interview, Klein...
Posts about Best Practices
Converge Coffee Podcast - Remove Bias To Get Good, Actionable Customer Experience Data
In this episode of Converge Coffee, host Sean Sullivan sits down with our founder Evan Klein. In this engaging discussion, many topics are touched upon, including:
CXChronicles Podcast - VoC Strategy, Churn & Buy-In
Listen to customer experience experts Evan Klein and Adrian Brady Cesana of CXChronicles discuss how they employed the four CX pillars of team, tools, process, and feedback to create successful...
How to Get Maximum Responses to Your Survey
As customer experience consultants for B2B companies, we’ve heard from many business leaders who have struggled to get customers to respond to their survey requests. This is problematic for many...