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CXChronicles Podcast - VoC Strategy, Churn & Buy-In

CX Chronicles Podcast

Listen to customer experience experts Evan Klein and Adrian Brady Cesana of CXChronicles discuss how they employed the four CX pillars of team, tools, process, and feedback to create successful customer-focused businesses. Get insight into how they used tips and best practices to drive results and gain valuable knowledge for your own CX journey. Some highlights from the podcast are:

  1. Focusing on fixing the “leaky bucket” and mitigating churn at all costs
  2. Building products & services that people actually want to invest in
  3. How your company can build a Voice of Customer (VOC) strategy
  4. Breaking down customer feedback across the appropriate segments
  5. Earning “executive buy-in and sponsorship” as you scale your VOC efforts
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