Does your company genuinely embrace feedback driven change?
“How are your clients using customer or employee insights to drive positive change?”
Posts about Customer Experience (7)
Best Customer Experience KPIs To Track ROI
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When it comes to measuring the impact of your customer experience (CX) programs, many people would likely look to a Customer Satisfaction or loyalty metric, like Net Promoter Score. While...
How Voice Of Customer Programs Can go Wrong
“A Voice of the Customer (VoC) Program is essential for maximizing retention and growth.”
This statement is widely accepted nowadays. There are any number of research firms, professional...
A Simple Act of Acknowledgement: Customer Service in an Online World
I am a huge fan of online shopping and meal delivery services. I have tried almost all the major meal delivery services currently on the market – some of which I am a Promoter and others I’d be a...
The Value of Strong Customer Relationships
Around the world, folks are beginning to emerge from isolation protections. Many are trying to do all they can to make successful business decisions in an unknown and complicated environment. People...
5 Considerations For Your B2B CX Program
This article was originally published by Gainsight.
Why VC Communities Should Include a Customer Experience Expert
The number of Venture Capital firms shining a spotlight on customer experience with their own portfolio companies is on the rise. And given the recent conversations we’ve had with several Venture...
How to Scale Your Customer Experience Efforts as Your Business Grows
In 2014, Gartner stated that customer experience would be the “new battleground” for companies to compete on. That prediction still holds true today as study after study confirms that customers will...
EdTech: Cultivate Customer Experience to Survive Longer than a Semester
With more people turning to technology to improve their learning experience, the EdTech industry is poised for significant growth.
Five US-Based Conferences Customer Experience Professionals Should Consider in 2019
In today’s digital world, it’s incredibly easy to find helpful resources and how-to guides that enable us to succeed in our roles with just a few keystrokes or taps on our smartphones.