15 Year Anniversary
In the midst of the worst economic downturn in decades, our journey began in early 2009 with a passion for reshaping Customer Experience and Employee Engagement consulting. Despite the challenges, we...
Posts about Company Culture
Does Company Culture Affect Customer Satisfaction?
More than ever, a strong service culture is critical to the long-term health and success of your business. Shaping your company’s culture starts at the top and requires everyone in your organization...
Why Encouraging Social Goodwill Cultivates Employee Engagement and Improve Customer Experiences
More than ever, businesses are being asked to play a central role in tackling complex societal challenges. To make a meaningful impact, employee and customer engagement are the key.