4 December, 2014

How to Avoid Being Blind-Sided by Customer Cancellations

By |2020-02-26T11:47:21-07:00December 4th, 2014|Categories: Customer Churn|Tags: |

Sucker-punched again?  Unfortunately, it happens all too frequently. From seemingly out of nowhere, that cold sting of an unexpected cancellation by a highly valued customer has left you embarrassed and asking yourself, “How did I not see this coming? I thought we had a good relationship.” As you scramble to identify the missed signs, you [...]

3 April, 2013

Learn from Customer Defections

By |2018-03-21T15:52:42-07:00April 3rd, 2013|Categories: Customer Churn|Tags: , |

One of my favorite quotes comes from Malcolm S. Forbes, who said, "Failure is success if we learn from it."  The central theme of that message drives much of the work we do here at Satrix Solutions. The formal customer feedback programs we implement for our clients reveal considerable insight into customer sentiment and preferences. [...]