Senior leadership now has a reliable yardstick for evaluating a manager’s capability to create loyalty within their team.
Parchment looks to Net Promoter not only as a key performance indicator of customer loyalty, but a driver of continuous improvement that clearly demonstrates the company’s commitment to customer collaboration and co-creation.
Reputation for trust and transparency leads the technology provider to experience steady growth and strong customer retention.
A 40-point increase in POP’s Net Promoter Score® proves that a company-wide commitment to improve satisfaction and elevate its client-centric culture can pay off.
Learn how strong customer relationships, coupled with Satrix Solutions’ best practice approach, helps Ipreo outshine the competition. Ipreo ranks among the world’s most successful client-centric organizations with impressive customer performance metrics.
Discover how Satrix Solutions helped to increase Covario’s Net Promoter Score® significantly over a two-year period.
Key considerations for planning your upcoming Customer Advisory Board.
Practical steps for obtaining honest feedback and reliable data.
How to gather a wealth of insights from the sales process.
How to uncover what drives employee engagement and satisfaction to ensure organizational success.
Proven best practices for increasing the number of customers who answer your survey.
Society of HR Management Presentation – How to Keep Interdepartmental Relationships Running Smoothly
In this session, Evan Klein of voice of customer and employee engagement consulting firm, Satrix Solutions, discusses steps HR leaders can take to eliminate silos and build strong relationships between departments.
In this session, Evan Klein of voice of customer and employee engagement consulting firm, Satrix Solutions, reviews proven strategies for reinforcing your company’s customer success culture to get everyone rowing in the same direction.
A strong service culture doesn’t just happen. It’s something you cultivate and actively manage, just as you would with any other initiative at your company.
Despite the resources dedicated to Voice-of-Customer (VoC) programs, many companies struggle to fully capitalize on the feedback and generate a quantifiable return. Evan Klein shares expert advice on how to evolve your survey program into a best-in-class, mission critical initiative – recognized across the company as a source of revenue and profit growth.
Evan Klein speaks to Customer Success professionals on how to maximize the impact of NPS.
Satrix Solutions founder and president, Evan Klein, shares best practices for conducting a successful survey campaign at the Pulse Customer Success Conference in San Francisco.
Learn how TriNet used lessons learned to effectively raise the bar with closing the loop, reporting, segmentation, and employee accountability.
Discover how Covario successfully created a Net Promoter culture through hiring, training, incentives, internal branding, business development and communication – all of which has led to strong growth.