Who We Are
Satrix Solutions is a customer experience and employee engagement consulting firm. At our core, we are experts at soliciting and analyzing feedback from four critical constituents – existing customers, prospective customers, former customers, and employees.
Importantly, we deliver insights that – when acted upon – help our clients grow faster, scale their business, reduce churn, expand existing customer accounts, and boost employee engagement.
Satrix Solutions was founded with a simple but clear purpose: Cultivate Companies People Want to Buy From and Work For. It’s this mindset that inspires us to give our best every day.
Our Commitment to You
We’re supported by a team of passionate and service-centric experts dedicated to helping you leverage customer and employee feedback to transform the customer experience, build a customer-focused culture, and differentiate from the competition.
Whether you engage us for Voice of the Customer, Voice of the Employee, or both, we ensure your customized program is flawlessly executed, the proper methodology is applied, successful governance practices are established, and a clear, easy to digest roadmap for improvement is delivered. This empowers your team with reliable data and insights they can trust to guide decision making.
The Values that Guide Us
From the beginning, we have been guided by four operating principles: be passionate, deliver superior service, empower employees, and demonstrate high integrity. These fundamental values have shaped our culture and helped define who we are as a company.
Building Strong Partnerships
As the saying goes, you’re only as good as the company you keep. We’ve carefully selected strategic partnerships with some of our industry’s most respected organizations in our ongoing effort to provide meaningful customer experiences.
Passion for Community
Our company and its people believe strongly in giving back to the community we live and work in. We proudly support multiple organizations throughout the year with company-sponsored volunteer days and seasonal giving.
“Satrix’s professionalism, thoroughness, analytical skills and, most of all, their integrity allowed for the organization to provide honest, real feedback.
Our internal eNPS survey allowed the organization to be heard and allow for meaningful and personal feedback towards the effectiveness of our leaders in establishing loyalty with their employees. This approach allowed us to take a mirror to each leader and set the conditions for meaningful conversations and development.”
VP, Human Resources Field Operations, Schindler Elevator Corporation