about us
Cultivating Companies People Want to Buy From & Work For
Over fifteen years of Delivering Meaningful Results to Our Clients
We’re supported by a team of passionate and service-centric experts dedicated to helping you leverage customer and employee feedback to transform the customer experience, build a customer-focused culture, and differentiate from the competition.
Whether you engage us for Voice of the Customer, Voice of the Employee, or both, we ensure your customized program is flawlessly executed, the proper methodology is applied, successful governance practices are established, and a clear, easy to digest roadmap for improvement is delivered. This empowers your team with reliable data and insights they can trust to guide decision-making.
About Us
We are a consulting firm specializing in customer experience and employee engagement. We gather and analyze feedback from customers (current, prospective, and former) and employees, providing insights that help clients grow, scale, reduce churn, expand accounts, and increase employee engagement.
Our Mission
Satrix Solutions was founded with a simple but clear purpose: Cultivate Companies People Want to Buy From and Work For. It’s this mindset that inspires us to give our best every day.
Our Values
From the beginning, we have been guided by five operating principles: be passionate, deliver superior service, empower employees, give back to our community, and demonstrate high integrity. These fundamental values have shaped our culture and helped define who we are as a company.
Committed to Service Excellence
We have a proven track record of success, including Net Promoter Scores of between +85 and +90 in our own client surveys. We’re known for our ability to establish trusted partner relationships and deliver relevant and actionable recommendations.
Dedicated to Building Strong Industry Partnerships
As the saying goes, you’re only as good as the company you keep. We’ve carefully selected strategic partnerships with some of our industry’s most respected organizations in our ongoing effort to provide meaningful customer experiences.
Passion for Community
Our company and its people believe strongly in giving back to the community we live and work in. We proudly support multiple organizations throughout the year with company-sponsored volunteer days and seasonal giving.
Live by the Golden Rule
Treat others how you wish to be treated. We’re a team full of professionals who not only take pride in our work, and the way we do it, but also care deeply for our colleagues’ happiness and treat everyone with respect and kindness.
“Satrix is a true partner that goes the extra mile to support ACI.”
Whether it is creating additional dashboards, sharing information on how to frame our internal program, or modifying presentation slides to meet our needs, Evan, Tami and Dan get it done!
As the president, Evan takes a very “hands-on” approach and is so responsive. We got to work with him directly on our project daily. He also presented results to our executive leadership team, reinforcing why we selected Satrix.
“They are easy to do business with, highly supportive, and have a ton of expertise.”
Their team offered consistent, comprehensive support. Our project took 11 weeks, from soup to nuts. They showed up with solution-oriented energy every week, keeping our team and their team accountable for moving the project forward.
We hit every milestone for this project and ultimately delivered robust results that resonated strongly with internal stakeholders.“Satrix has been an invaluable partner.”
We are trying to understand our customer’s sentiment towards our company and our services. Satrix has been an invaluable partner in guiding us through the process and ensuring we create an effective customer survey.
They are easy to do business with, they are highly supportive, and have a ton of expertise.“Their partnership created a platform that resonated with our customers and delivered meaningful insights.”
Working with Satrix Solutions on our Customer Advisory Board planning and execution has been a great experience.
Their expertise and strategic guidance ensured every detail was thoughtfully addressed, leading to a highly impactful and engaging outcome.
Their partnership created a platform that resonated with our customers and delivered meaningful insights.“Satrix really engages with us as a partner.”
Using a trusted 3rd party to get honest customer feedback was key for us. The people conducting the interviews are very experienced and professional and have been able to uncover critical drivers for churn.
Both the reporting and analytics have been very detailed and thorough, and insights gleaned through the program have helped our organization target and address frustrations customers were experiencing and reduced the risk of future churn. Satrix really engages with us as a partner to ensure we are obtaining all the we require from our Churn Program.
Our organization was looking for more insights into customer churn. We already had a strong partnership with Satrix for our Win-Loss analysis; expanding to Churn was logical.
