EBook: How To Measure Success In CX
During our first season of CX Chats, we conducted in-depth interviews with 14 leading industry experts to explore their insights on measuring the business impact of excellent customer experience. Here are the enlightening perspectives they shared.
Here is a list of the experts featured:
- Kristi Faltorusso – Chief Customer Officer – ClientSuccess
- Andrew Carothers, CCXP – Digital Customer Experience Leader – Cisco
- Jonathan Shroyer – Chief Customer Experience Officer – Arise
- Simona Barcău – Vice President Of Customer Success – Cority
- Lee Roquet – Chief Executive Officer – Finch
- Courtney Smith – Director Of Customer Success – Tyler Technologies
- Lee Kemp – Vice President Of Customer Experience – Veritiv Corporation
- Karyn Furstman, CCX, CCXP, XMP – Principle – CustomersFurst
- Joel Sylvester – Chief Customer Officer – Five Star Call Centers
- Stacy Sherman – Founder & Chief Executive Officer – Doing CX Right®
- Tom DeWitt, Ph.D. – Director Of CXM@MSU
- Laurie Barlev – Founder – Barle Success
- Gina Patel – Vice President Of Customer Success – Sensor Tower
- Michelle Spaul – Customer Experience Consultant – Delta Swan
