Customer Experience Consulting & Employee Engagement Consulting Firm

Customer Experience & Employee Engagement Consulting

Improve satisfaction, Reduce churn, & Grow Faster

Founded In

G2 Rating

Stars

Satrix Solutions NPS®

Voice of Customer & Employee Engagement Services

Online Surveys

In-Depth Interviews

Customer Advisory Board and Product Councils

Advisory Boards

Program Audits

Our experienced and passionate consultants partner with you to design, execute, and maximize the ROI of your customer and employee feedback programs. We serve as an expert third party to deliver the data, insights, and recommendations you can rely on to drive continuous improvements in customer and employee loyalty.

Sale Win-Loss Interviews & Surveys
Post Onboarding Surveys
Customer Relationship Surveys
Net Promoter® Surveys
Customer Perception Audits
Customer Advisory Boards
Competitive Benchmarking
Product / Market Research
Renewal Surveys
Customer Churn Interviews & Surveys

Employee Satisfaction Surveys
Employee Net Promoter® Surveys
Employee Engagement Surveys
Employee Opinion Surveys
Interdepartmental Surveys

★★★★★

"Excellent Customer Experience Consultants"

★★★★★

"Satrix is not just a vendor; they are a true PARTNER that will help you grow your business!"

★★★★★

"Excellent Service Provided by Excellent People"

Our Clients

Customer-Led Growth

Make Customer Experience A Differentiator.

Why Companies Choose Us

Exceptional Client Service & Quantifiable Results

Satrix Solutions serves as a true market research partner to your company, delivering robust reporting and actionable insights you can trust. By ensuring your customer experience and employee engagement programs adhere to best practices, your team will have the confidence to act on the findings and establish customer and employee loyalty as key competitive advantages.

Thanks to improvements in customer loyalty, retention, referrals, & employee engagement, our clients see accelerated profit growth and higher valuations.

Real Results

We deliver data, trends, insights, and unbiased recommendations to enable decision-making that maximizes ROI.

Actionable Insights

We go all out for our clients, and they appreciate our intense focus on service excellence. We routinely achieve world-class levels in our own NPS surveys.

Exceptional Service

Using a third party provides anonymity, candor, and objectivity, ensuring reliable, unbiased feedback. Making our recommendations easy to trust.

Objectivity

Objective Third Party

We manage customer & employee feedback initiatives to ensure success while freeing up internal resources. Our team provides expertise & dedication to keep programs on track.

Dedicated Partner

We help B2B organizations unlock customer & employee feedback. Our tailored feedback programs ensure everyone is heard & stakeholders stay informed.

B2B Experts

Our Case Studies

Trusted Partnerships With Proven ROI

Satrix Solutions' clients greatly value their partnership with us, as evidenced by the fact that many renew and often expand their engagements year after year. Delivering actionable customer, employee, and competitive insights, along with our impartial recommendations, enables our clients to focus their efforts on improvements that will have the greatest impact on the business.

93% Revenue Growth

Commitment to VoC-driven improvement and culture enabled POP to achieve significant revenue and profit growth.

Read Study

45% Revenue Increase

Discover how IHS Markit (now S&P Global) prioritized customer service excellence to increase their competitive advantage.

Read Study

96% "A Player" Retention

Learn how Schindler established an eNPS program to develop their Managers and improve the culture.

Read Study

Improve the Experience

Enhance the experience of your employees and customers.

Customer & Employee Engagement Resources

Thought Leadership & Expertise

We provide a comprehensive range of CX and EX resources, including best practices, recommended strategies, tips, and guidebooks, all to help you stay ahead of the competition.

NPS Research Study

Examining the use, impact, and preference in B2B organizations.

Download Study

Sales Win-Loss eBook

Tips for achieving success with a Sales Win-Loss analysis program.

Download eBook

Employee Engagement eBook

The essential components for fostering engaged employees.

Download eBook

Win More Deals

Gain strategic advantages with competitive intelligence insights.