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Customer Experience & Employee Engagement Consulting

Improve satisfaction, Reduce churn, & Grow Faster

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Satrix Solutions NPS®
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Voice of Customer & Employee Engagement Services

Our experienced and passionate consultants partner with you to design, execute, and maximize the ROI of your customer and employee feedback programs. We serve as an expert third party to deliver the data, insights, and recommendations you can rely on to drive continuous improvements in customer and employee loyalty.

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★★★★★

"Excellent Customer Experience Consultants"

★★★★★

"Satrix is not just a vendor; they are a true PARTNER that will help you grow your business!"

★★★★★

"Excellent Service Provided by Excellent People"

Our Clients

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ShotSpotter
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Andela
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Parchment
Laika
Volante
vCheck Global
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Customer-Led Growth
Make Customer Experience A Differentiator.
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Why Companies Choose Us


Exceptional Client Service & Quantifiable Results

Satrix Solutions serves as a true market research partner to your company, delivering robust reporting and actionable insights you can trust. By ensuring your customer experience and employee engagement programs adhere to best practices, your team will have the confidence to act on the findings and establish customer and employee loyalty as key competitive advantages.

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Thanks to improvements in customer loyalty, retention, referrals, & employee engagement, our clients see accelerated profit growth and higher valuations.

Real Results

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We deliver data, trends, insights, and unbiased recommendations to enable decision-making that maximizes ROI.

Actionable Insights

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We go all out for our clients, and they appreciate our intense focus on service excellence. We routinely achieve world-class levels in our own NPS surveys.

Exceptional Service

Objective Third Party

Using a third party provides anonymity, candor, and objectivity, ensuring reliable, unbiased feedback. Making our recommendations easy to trust.

Objectivity

Objectivity

Objective Third Party

Dedicated Partner

We manage customer & employee feedback initiatives to ensure success while freeing up internal resources. Our team provides expertise & dedication to keep programs on track.

Dedicated Partner

Business to Business Expert Consultants

We help B2B organizations unlock customer & employee feedback. Our tailored feedback programs ensure everyone is heard & stakeholders stay informed.

B2B Experts

Our Case Studies


Trusted Partnerships With Proven ROI

Satrix Solutions' clients greatly value their partnership with us, as evidenced by the fact that many renew and often expand their engagements year after year. Delivering actionable customer, employee, and competitive insights, along with our impartial recommendations, enables our clients to focus their efforts on improvements that will have the greatest impact on the business.

93% Revenue Growth

Commitment to VoC-driven improvement and culture enabled POP to achieve significant revenue and profit growth.

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45% Revenue Increase

Discover how IHS Markit (now S&P Global) prioritized customer service excellence to increase their competitive advantage.

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96% "A Player" Retention

Learn how Schindler established an eNPS program to develop their Managers and improve the culture.

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Improve the Experience
Enhance the experience of your employees and customers.
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Customer & Employee Engagement Resources


Thought Leadership & Expertise

We provide a comprehensive range of CX and EX resources, including best practices, recommended strategies, tips, and guidebooks, all to help you stay ahead of the competition.

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NPS Research Study

Examining the use, impact, and preference in B2B organizations.

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Sales win loss ebook

Sales Win-Loss eBook

Tips for achieving success with a Sales Win-Loss analysis program.

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Employee Engagement eBook

Employee Engagement eBook

The essential components for fostering engaged employees.

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Gain strategic advantages with competitive intelligence insights.
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