Voice of Customer & Employee Engagement Services
Our experienced and passionate consultants partner with you to design, execute, and maximize the ROI of your customer and employee feedback programs. We serve as an expert third party to deliver the data, insights, and recommendations you can rely on to drive continuous improvements in customer and employee loyalty.
Why Companies Choose Us
Exceptional Client Service & Quantifiable Results
Satrix Solutions serves as a true market research partner to your company, delivering robust reporting and actionable insights you can trust. By ensuring your customer experience and employee engagement programs adhere to best practices, your team will have the confidence to act on the findings and establish customer and employee loyalty as key competitive advantages.
Thanks to improvements in customer loyalty, retention, referrals, & employee engagement, our clients see accelerated profit growth and higher valuations.
We deliver data, trends, insights, and unbiased recommendations to enable decision-making that maximizes ROI.
We go all out for our clients, and they appreciate our intense focus on service excellence. We routinely achieve world-class levels in our own NPS surveys.
Using a third party provides anonymity, candor, and objectivity, ensuring reliable, unbiased feedback. Making our recommendations easy to trust.
Objective Third Party
We manage customer & employee feedback initiatives to ensure success while freeing up internal resources. Our team provides expertise & dedication to keep programs on track.
We help B2B organizations unlock customer & employee feedback. Our tailored feedback programs ensure everyone is heard & stakeholders stay informed.
Our Case Studies
Trusted Partnerships With Proven ROI
Satrix Solutions' clients greatly value their partnership with us, as evidenced by the fact that many renew and often expand their engagements year after year. Delivering actionable customer, employee, and competitive insights, along with our impartial recommendations, enables our clients to focus their efforts on improvements that will have the greatest impact on the business.
93% Revenue Growth
Commitment to VoC-driven improvement and culture enabled POP to achieve significant revenue and profit growth.Read Study
45% Revenue Increase
Discover how IHS Markit (now S&P Global) prioritized customer service excellence to increase their competitive advantage.Read Study
96% "A Player" Retention
Learn how Schindler established an eNPS program to develop their Managers and improve the culture.Read Study
Customer & Employee Engagement Resources
Thought Leadership & Expertise
We provide a comprehensive range of CX and EX resources, including best practices, recommended strategies, tips, and guidebooks, all to help you stay ahead of the competition.
NPS Research Study
Examining the use, impact, and preference in B2B organizations.Download Study
Sales Win-Loss eBook
Tips for achieving success with a Sales Win-Loss analysis program.Download eBook
Employee Engagement eBook
The essential components for fostering engaged employees.Download eBook