Leading Customer Success Teams Through A Merger
Gina Patel, VP of Customer Success at SensorTower, reflects on her decade-long journey from a senior CS manager to Vice President. Sharing lessons from her first…
An award-winning interview series with Ben Holland, where we talk to industry leaders in the field of customer experience and customer success. Each interview dives deep into the insights from each leader and highlights how they became successful, tips for aspiring CX professionals, and their thoughts on the future of CX.
A seasoned marketing professional with over 17 years of experience in entrepreneurship, digital and traditional marketing. Throughout his career, he has served in various capacities, including as an owner, contractor, and department head, specializing in strategizing, budgeting, and leading successful campaigns.
Ben’s track record speaks for itself. He’s been honored with 17 prestigious marketing awards, including Marketer of the Year, and has participated in many national PR opportunities. He’s also had the privilege of serving on four different marketing boards and was even elected as President of the American Marketing Association.
When he’s not busy driving results, Ben loves spending time with his family and engaging in outdoor activities like softball, basketball, and hiking. As a goal-oriented and data-driven individual, Ben welcomes any challenge that comes his way.

Gina Patel, VP of Customer Success at SensorTower, reflects on her decade-long journey from a senior CS manager to Vice President. Sharing lessons from her first…

We sat down with Courtney Smith, the Director of Client Success at Tyler Technologies, a Fortune 500 Gov Tech company. In this candid conversation, we unravel Courtney’s…
Laurie Barlev of Barlev Success insights provide a roadmap for both seasoned professionals and newcomers in the field of customer success, shedding light on the challenges, strategies, and…
In a recent interview with Stacy Sherman, the founder and CEO of Doing CX Right, we delved into her journey, insights, and strategies as a prominent figure…
We sat down with Jonathan Shroyer, the Chief CX Officer and MD of Gaming at Arise. Jonathan Shroyer’s journey from a passion for service to becoming a…
Our conversation with Kristi Faltorusso of ClientSuccess shed light on the evolving landscape of customer experience and the strategies required to navigate it successfully. As businesses look to the…
Tom DeWitt’s journey from Hawaii to founding North America’s first Customer Experience Management Master’s Degree Program is a testament to the power of vision, determination, and…
We sat down with Lee Kemp, the Vice President of Customer Experience at Veritiv, an accomplished CX executive with a diverse background and a passion for driving…
In this interview, we sat down with Joel Sylvester, the Chief Client Officer at Five Star Call Centers, to uncover the key insights and strategies that have…
In this interview, Simona Barcău, Vice President of Customer Success at Cority, shares her remarkable journey to becoming a Customer Success Executive, her unique strategies for success,…
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