An award-winning interview series with Ben Holland, where we talk to industry leaders in the field of customer experience and customer success. Each interview dives deep into the insights from each leader and highlights how they became successful, tips for aspiring CX professionals, and their thoughts on the future of CX.
A seasoned marketing professional with over 17 years of experience in entrepreneurship, digital and traditional marketing. Throughout his career, he has served in various capacities, including as an owner, contractor, and department head, specializing in strategizing, budgeting, and leading successful campaigns.
Ben’s track record speaks for itself. He’s been honored with 17 prestigious marketing awards, including Marketer of the Year, and has participated in many national PR opportunities. He’s also had the privilege of serving on four different marketing boards and was even elected as President of the American Marketing Association.
When he’s not busy driving results, Ben loves spending time with his family and engaging in outdoor activities like softball, basketball, and hiking. As a goal-oriented and data-driven individual, Ben welcomes any challenge that comes his way.
As Chief Customer Officer and General Manager, Product Led Growth, Debra Squyres is responsible for delivering an optimal customer journey to ensure Bonusly customers are realizing maximum value from…
Sally Roberts, Head of Customer at Legatics began her journey studying law but soon realized that her true calling lay elsewhere. She ventured into legal publishing, focusing…
During our first season of CX Chats, we conducted in-depth interviews with 16 leading industry experts to explore their insights on their current customer experience strategy. Here…
Eddie Christian, the Vice President of Customer Experience and Success at American Express has a diverse background spanning roles in sales, marketing, and CX. He intentionally crafted…
Kevin McCahill, the Chief Customer Officer and Founder of MasteryCX, is a seasoned Customer Success (CS) leader. With a diverse background spanning book publishing in New…
Delve into the captivating world of customer experience (CX) through the eyes of Jim Iyoob, the Chief Customer Officer at Etech Global Services and a distinguished CX Hall…
Samma Hafeez leads the Customer Success advisory practice at VC / PE firm Insight Partners. Her role involves working with founders, CEOs, and revenue leaders to build winning…
Lynn Hunsaker, the Chief Customer Officer at ClearAction Continuum, is on a journey of growth and strategic foresight. Beginning her career in 1992, she took on…
During our first season of CX Chats, we conducted in-depth interviews with 16 leading industry experts to explore their insights on the future of customer experience. Here…
Lee Roquet‘s journey from CX leader to CEO of Finch offers valuable insights for those navigating the complex world of customer experience. By simplifying the CX journey…
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