Meet Our Team
Driving our success is the team of individuals who make up Satrix Solutions. Led by veteran customer and employee satisfaction expert, Evan Klein, we have varied skillsets, business experiences, and educational backgrounds, yet we all share the same passion and enthusiasm for customer and employee satisfaction programs.
Through this common denominator we’ve more than doubled our revenue every year while maintaining exceptionally high satisfaction and loyalty with our growing stable of clients.
Founder & President
For more than 25 years, Evan Klein has been an enthusiastic champion for voice-of-customer driven change. He specializes in coaching business leaders on the customer and employee-focused strategies that lead to increased profitability and sustained competitive advantage.
Evan founded Satrix Solutions in 2008 to empower businesses to accelerate growth and increase valuation by improving referrals, retention, share-of-wallet, and sales close rates. The company’s growing list of clients benefit from experienced consultants, expert advice, Board-quality reporting, and actionable recommendations.
Prior to founding Satrix Solutions in 2008, Evan established and led the office of Client Satisfaction at iCrossing, a 550-person digital agency in Scottsdale, Arizona. While there he introduced and managed several customer-focused initiatives, including the implementation of Net Promoter Score and Customer Advisory Boards. Evan’s work developing a systematic approach to gathering and acting on voice-of-customer feedback led to numerous product, service delivery, and process improvements during his tenure.
Evan previously managed a global consulting practice, serving nearly 900 customers for Thomson Reuters in New York, where he helped transform the business to a service leader with high customer satisfaction and retention. Earlier in his career, he was charged with starting a West Coast office for a consulting practice serving CXO’s of publicly traded companies. During his two-year tenure, the office grew from four to over 30 people and revenues increased by more than 500%.
When Evan is not guiding the adoption of disciplined feedback processes, metrics, and behaviors, you can find him playing sports with his son or hiking with his wife in sunny Scottsdale, Arizona
Vice President, Corporate Development
Christina Grippi is an effective leader with a proven ability to develop strategic relationships with clients, champion best-of-breed product and service offerings, and drive revenue growth for both large multi-national corporations and start-up enterprises. She is astute at recognizing and spearheading operational improvement initiatives for maximum financial impact. Christina is also passionate about developing talent and uniting employees around customer success goals.
From advising C-level executives involved in corporate restructurings, spin-offs, mergers, and secondary offerings to creating sales and service incentive plans, to driving overall net revenue growth and cultivating best-in-class service cultures, Christina brings a twenty year track record of business consultancy to Satrix Solutions.
Christina previously held senior management positions at Thomson Financial where she oversaw the product roadmap initiative for the $200 million, 850-person global division and The Carson Group, which grew to $50 million in revenues and 300 employees during her tenure.
In her free time, you can find Christina with her family, where music is the heart of their home.
Vice President, Client Service
Over the last decade, Jonathan Beretta has accumulated extensive experience in customer retention, employee engagement, and process improvement strategies for B2C and B2B companies across multiple industries. A Greenbelt in LEAN, Jonathan takes great care to understand the business issues affecting client accounts and provides insightful recommendations that positively impact the bottom line. As Vice President of Client Services, Jonathan has a strong appreciation for the value of engaged employees and the impact they have on solidifying customer loyalty.
Prior to joining Satrix Solutions in 2013, Jonathan was part of Equifax's global operations senior management team where he managed the Appellate Services Department. There he cultivated and evaluated the daily operations of a nation-wide team required to handle highly deadline driven workloads. While at Equifax, Jonathan established engagement planning and touchpoint mapping initiatives to encourage desirable business outcomes such as retention of talent and improved operational performance for its Fortune 500 client companies.
On his off time, Jonathan enjoys running half-marathons and exploring the local community with his wife and their two dogs in tow. When that doesn’t keep him busy enough, Jonathan serves as a member of the Energy, Environment, and Natural Resources Commission with the City of Avondale, Arizona.
Director, Marketing Communications
With an appreciation for voice-of-customer driven change coupled with a passion for business-to-business marketing, Heather Timney brings strategic focus to Satrix Solutions’ marketing endeavors. Over the last decade, Heather has gained considerable perspective into the various business functions that impact the customer experience. She is dedicated to creating strong organizational cultures, recognizing that happy employees lead to satisfied customers.
An expert in B2B marketing strategy, Heather has been instrumental in building successful, profitable organizations. Before joining Satrix Solutions in 2011, Heather managed the marketing department for a $10 million healthcare IT company, contributing to the organization’s impressive growth. During her tenure, the company was named to the INC 5000 Fastest Growing Private Companies in America list for three consecutive years and was recognized by Entrepreneur Magazine as one of its 100 Brilliant Companies.
After hours you can find Heather testing out new recipes or taking in the majestic beauty of Arizona (when the temperatures are below 100 degrees, of course).
Manager, Client Service & Training
Striving to deliver the greatest value to clients every day, Christian Muma brings a deep commitment to service excellence to Satrix Solutions. He is truly focused on each client’s success; ensuring business leaders obtain a complete picture of the customer experience.
Christian is responsible for the collection and analysis of detailed customer feedback so meaningful trends and insights can be gleaned. His focus on driving positive business outcomes for clients has led to the expansion of several key accounts, contributing to Satrix Solutions’ remarkable growth.
An outdoor enthusiast, Christian has logged countless hours putting his survivalist skills to work in the wilderness.
Manager, Client Service
With his unmatched determination and entrepreneurial mindset, Russ Vaughan brings a forward-thinking approach to help businesses establish enduring customer relationships. He is passionate about Voice-of-Customer research and firmly believes in keeping the customer at the forefront of every decision.
As Manager, Client Service, Russ generates, collects, and analyzes detailed customer and employee feedback data on behalf of client accounts. His role is instrumental in expanding engagements and building strong relationships with existing clients.
A former collegiate baseball player, Russ prefers to tap into his washed-up athletic ability by playing slow-pitch softball.
Client Experience Analyst
Sonja Elcic is the Client Experience Analyst for Satrix Solutions. With her experience in business management, long-term strategic planning, and strong academic background in psychology, Sonja contributes a unique perspective to the consulting services Satrix Solutions offers its clients.
Prior to joining Satrix Solutions, Sonja was a business consultant for a $1 billion private institution, where she completed various projects such as new business development, large-scale hiring and training, and policy development for over 16 restaurants. She was involved in shaping young business professionals and delivering a positive experience to every client, which has always been her top-most priority.
Sonja’s leisure time includes attending sporting events and cheering on her favorite Arizona teams or consuming herself in an eyebrow-raising novel.
Senior Client Experience Analyst
With an extensive background in Industrial and Organizational Psychology, Hillary Kuenn has a deep understanding of the unique relationship between customer loyalty and employee satisfaction. Her exceptional sense of integrity, drive to learn, and collaborative spirit make her an excellent addition to the Satrix team.
Preceding her tenure at Satrix Solutions, Hillary consulted in both the private and public sectors for performance management and leadership. Most recently, Hillary built and directed the departments of business development and sales operations for an office furniture manufacturing company. She was responsible for developing, maintaining, and training organizational processes that enhanced the customer experience and drove new business relationships. Her contribution involved working across many company departments, including human resources, customer service, sales, marketing, product development, finance, accounting, and operations.
In her personal life, Hillary is a dedicated member of the local community where she volunteers at animal shelters and community gardens. Additionally, she enjoys travel and exploring the southwest with her husband and two dogs.
Satrix Solutions has elevated our efforts
to ensure relentless support remains one of IO’s key competitive differentiators. They deliver reliable metrics and insightful recommendations, which will help inform the actions required to continuously improve the customer experience. Additionally, we have complex confidentiality requirements and Satrix Solutions is incredibly flexible and sensitive to our unique needs."
Business Leader, Global Marketing and Communications, IO