• Use Net Promoter Score® to Measure Customer Loyalty

  • Accelerate Growth by Increasing New Business Win Rates

  • Identify the Key Drivers of Customer Satisfaction

Create a differentiated service experience and boost operational performance with effective customer and employee feedback programs.

Maximize Customer Engagements

Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.

Improve Business Outcomes

Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.

Achieve Cultural Alignment

Strengthen customer relationships, outperform competitors, and drive customer-centric behaviors throughout your company.

I highly recommend Satrix Solutions to enhance your client feedback programs.

Their advice on our Client Advisory Board board composition, meeting structure, and discussion topics has resulted in valuable and actionable insight for our company."

Janet Kluczynski

TriNet

Meet A Few of Our Clients

From the Blog

26
Mar

How to Improve the Customer Experience

3 Rules for Exceeding Customer Expectations Here’s a not so secret fact: customer experience leaders outperform competitors and are often rewarded with higher retention levels, greater share of wallet, and lower customer acquisition costs. Bottom line – customer experience leaders are more profitable! While the good news is we are seeing more companies embrace a … Read More

26
Mar

Five Ways to Build a Thriving Customer Advisory Board

Customer advisory boards – also known as client advisory councils – provide an ideal opportunity for you and your business leaders to gather insights on a range of issues affecting the customer experience. It also gives you a chance to test new ideas, which can then guide the strategic direction of your organization. Another important … Read More

19
Feb

How Calculating Your Employee Net Promoter Score® Can Help Keep Customers Loyal

Keeping Customers Means Keeping Your Employees Engaged. Over the past few years, there has been a rise in the number of organizations adopting Employee Net Promoter Score® or eNPS as a way to measure and improve employee satisfaction and engagement (we’ve actually blogged about this topic on several different occasions). This is great news as … Read More

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