Use Net Promoter Score® to Measure Customer Loyalty
Accelerate Growth by Increasing New Business Win Rates
Identify the Key Drivers of Customer Satisfaction
Create a differentiated service experience and boost operational performance with effective customer and employee feedback programs.
Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.
Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.
Satrix Solutions has been the ideal partner in our efforts to develop deeper client engagements.
The steady stream of insightful feedback their programs provide has been essential in our journey toward continuous improvement. In addition, their ongoing measurement and reporting has led us to a more customer-centric culture, enabling us to uncover new ways to provide outstanding service."
Senior Director of Marketing, EffectiveUI
Meet A Few of Our Clients
The stress of dealing with unhappy customers – it’s something we all experience at some point. Some of the implications of this problem are obvious. Maybe you or members of your team are the recipient of direct (and possibly not so pleasant) feedback. Often times, financial resources are allocated to try to address the situation. … Read More
There are several phrases commonly used to define it – defection, churn, attrition, termination. Regardless of what losing a customer is called in your company, it can be one of the most frustrating experiences for senior leaders to deal with. Customer churn is upsetting on many levels. It can weigh on office morale, serve as … Read More
Reflecting back on my legal studies, I often equate survey question development to direct examination and cross examination of witnesses during a trial. Questions in a courtroom cannot be overly prejudicial to either side, so as to force an answer from a witness or prejudice the objective jury. Therefore, it’s not a stretch to say … Read More
- Arizona Sales & Marketing folks - last chance to register for what promises to be an awesome workshop. See you there! http://t.co/SK3ZEfDoQA
- Utilize Customer Feedback to Drive Sales: http://t.co/p89lqwRulB
- Attn PHX Sales Professionals & Startups: Learn How to Prospect Like a Growth Hacker. Register for the workshop today http://t.co/JBz9MCqmbt
- RT @erinraese: Attention all customer experience professionals - Enter your company for the #Loyalty360 #CX Awards today! http://t.co/5XrV3…
- What steps can you take to retain your customers? http://t.co/gAPNJTAHO1 #customersuccess
- We're excited to share this behind-the-scenes look at a client video we're working on. Stay tuned! #customersuccess http://t.co/EtnKGQ8yg4