Use Net Promoter Score® to Measure Customer Loyalty
Accelerate Growth by Increasing New Business Win Rates
Identify the Key Drivers of Customer Satisfaction
Customer and employee feedback programs designed to help you accelerate revenue growth.
Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.
Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.
I highly recommend Satrix Solutions to enhance your client feedback programs.
Their advice on our Client Advisory Board board composition, meeting structure, and discussion topics has resulted in valuable and actionable insight for our company."
Meet A Few of Our Clients
5 Reasons You’re Being Passed Over in Favor of a Competitor When asked why you lost a new business opportunity, how often do you hear it was price? It’s also not uncommon for your products or services to get the blame. Another popular justification for the loss: the prospect had a personal relationship that led … Read More
Recommendations Based on Survey Type We know customers still love to provide feedback. Now the question becomes, how often should you ask for it? As you might expect, it depends on the type of survey you’re conducting. Whether it’s customer satisfaction, onboarding, or project completion surveys – asking for feedback too often can lead to … Read More
3 Tips for Cultivating Customer-Centric Behaviors Across the Organization Embracing a customer-first mindset across the organization is certainly a wise business strategy. But building a thriving customer-centric culture doesn’t happen overnight. Who will lead the effort? What are the goals and objectives of this long-term initiative? Does leadership share the same vision? Will employees be … Read More
- Off to Austin to visit a client + meet other business leaders interested in listening to the voice-of-the customer. #customersuccess #cx
- Thanks @sempoglobal for inviting us to speak during today's webinar. #customersuccess pays off!
- Don't miss our webinar today at 12pm ET: How Client Success Pays Off. Register here: http://t.co/zj32yD556n
- RT @sempoglobal: There's still time to register for today's #webinar: How Client Success Pays Off w/ @SatrixSolutions and Evan Klein. http:…
- RT @MikeCorak: This will be a great #webinar, definitely check it out - http://t.co/Wvckt29KfE We work with @SatrixSolutions, they've made …
- Another exciting client visit underway...this time in Atlanta! We live for #customersuccess!