Use Net Promoter Score® to Measure Customer Loyalty
Accelerate Growth by Increasing New Business Win Rates
Identify the Key Drivers of Customer Satisfaction
Accelerate revenue growth with our customer and employee feedback programs.
Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.
Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.
Satrix Solutions has been the ideal partner in our efforts to develop deeper client engagements.
The steady stream of insightful feedback their programs provide has been essential in our journey toward continuous improvement. In addition, their ongoing measurement and reporting has led us to a more customer-centric culture, enabling us to uncover new ways to provide outstanding service."
Senior Director of Marketing, EffectiveUI
Meet A Few of Our Clients
5 Reasons You’re Being Passed Over in Favor of a Competitor When asked why you lost a new business opportunity, how often do you hear it was price? It’s also not uncommon for your product or services to get the blame. Another popular justification for the loss: the prospect had a personal relationship that led … Read More
Recommendations Based on Survey Type We know customers still love to provide feedback. Now the question becomes, how often should you ask for it? As you might expect, it depends on the type of survey you’re conducting. Whether it’s customer satisfaction, onboarding, or project completion surveys – asking for feedback too often can lead to … Read More
3 Tips for Cultivating Customer-Centric Behaviors Across the Organization Embracing a customer-first mindset across the organization is certainly a wise business strategy. But building a thriving customer-centric culture doesn’t happen overnight. Who will lead the effort? What are the goals and objectives of this long-term initiative? Does leadership share the same vision? Will employees be … Read More
- Exciting news from our friends @Tallwave! http://t.co/cvleTxy4Sl
- I emailed @SouthwestAir with complaint. The sent a "high priority" phone # to call for quicker response. Number doesn't work! #FailCustSvs
- Thanks to Michael Gullaksen for introducing us to several prospective clients. We greatly value our relationship w/ @covario! #TruePromoter
- Measuring Customer Loyalty with Net Promoter Score: http://t.co/1TrVmIWXTV
- Is your company committed to aligning its culture around customers? Here's 3 tips for creating a unified #CX: http://t.co/LlbZ9FLFBD
- Great article highlighting importance of conducting customer churn/sales analysis - something we know a lot about! http://t.co/AHuA01f9jA