Use Net Promoter Score® to Measure Customer Loyalty
Accelerate Growth by Increasing New Business Win Rates
Identify the Key Drivers of Customer Satisfaction
Customer and employee feedback programs designed to help you accelerate revenue growth.
Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.
Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.
Satrix Solutions provides valuable insights and recommendations,
which enables us to delight our clients every day. A true partner, they help us understand how we are servicing our clients so we can resolve issues quickly and effectively.
Vice President, Marketing, ethology
Meet A Few of Our Clients
How to Avoid Being Blind-Sided by Customer Cancellations Unfortunately, it happens all too frequently. From seemingly out of nowhere, that cold sting of an unexpected cancellation by a highly valued customer has left you embarrassed and asking yourself, “How did I not see this coming? I thought we had a good relationship.” As you scramble … Read More
5 Reasons You’re Being Passed Over in Favor of a Competitor When asked why you lost a new business opportunity, how often do you hear it was price? It’s also not uncommon for your products or services to get the blame. Another popular justification for the loss: the prospect had a personal relationship that led … Read More
Recommendations Based on Survey Type We know customers still love to provide feedback. Now the question becomes, how often should you ask for it? As you might expect, it depends on the type of survey you’re conducting. Whether it’s customer satisfaction, onboarding, or project completion surveys – asking for feedback too often can lead to … Read More
- Take a look: 6 tips to avoid being blind-sided by client cancellations http://t.co/IRA60PjDM6 #customersuccess
- How effective is your B2B survey questionnaire? Send it to us & we'll grade your performance! https://t.co/71A82ncZxo #CustomerExperience
- Join our growing company! Learn more about the Junior Account Manager position here: https://t.co/ohsPOOQZ0r #CustomerExperience
- Sending a heartfelt thanks to @pmborselli! His passion for our partnership has resulted in several new client engagements 4 us #TruePromoter
- Are you overlooking risks to existing revenue? 6 do's & dont's to avoid being blind-sided by client cancellations: http://t.co/N7iWg6qAAQ
- Off to Austin to visit a client + meet other business leaders interested in listening to the voice-of-the customer. #customersuccess #cx