Experience measurable improvement in customer retention, share of wallet, sales close rates and profitability.
Make more informed decisions regarding strategy, key initiatives and allocation of company resources.
Strengthen customer relationships, outperform competitors and drive customer-centric behaviors throughout your company.
Thanks to Satrix Solutions’ guidance and recommendations, our survey response rates jumped from the low 20s to the high 70s and our Net Promoter Score increased from +11 percent to +43 percent."
Corporate Communications, Covario
Three simple ways you can channel brand evangelists to fuel growth. It’s easy to get caught up in responding to negative feedback. After all, when we see an unenthusiastic response or a client rank us poorly in our Net Promoter Score® (NPS) Survey, we justifiably focus our efforts on taking immediate action in the hopes Read More
Get to the heart of the decision making process with Sales Win/Loss insights. As business leaders we’re constantly seeking opportunities to increase sales effectiveness or learn how to better convey the value proposition of our products or services. There are many factors involved in the sales process and they typically go well beyond the frequent Read More
Happy Employees Can Help Drive Profitability Achieving true customer centricity requires participation from employees across the organization. Customer interactions don’t occur just with customer service personnel. “Touch points” take place throughout the customer lifecycle and likely involve staff in nearly every department. It may be someone in your finance department answering a question about an Read More