• Use Net Promoter Score® to Measure Customer Loyalty

  • Accelerate Growth by Increasing New Business Win Rates

  • Identify the Key Drivers of Customer Satisfaction

Cultivating Companies People Want to Buy From and Work For™

See what companies are saying about Satrix Solutions.

Amplify the Customer Experience

Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.

Drive Business Outcomes

Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.

Achieve Cultural Alignment

Strengthen customer relationships, outperform competitors, and drive customer-centric behaviors throughout your company.

I highly recommend Satrix Solutions to enhance your client feedback programs.

Their advice on our Client Advisory Board board composition, meeting structure, and discussion topics has resulted in valuable and actionable insight for our company."

Janet Kluczynski

TriNet

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From the Blog

Employee Net Promoter Score: How Does Your Company Stack Up?

“What’s our Net Promoter Score®?” Let’s face it, we’ve all been guilty of obsessing over the score and subsequent attempts to find an adequate benchmark by which to compare it. And in the case of Employee Net Promoter Score (eNPS), it is particularly common. However, the NPS Score itself is meant to act as a … Read More

10 Examples of How You May Be Artificially Inflating Your Net Promoter Score®

“Please fill out my survey, but only if it’s a 9 or 10.” In the world of Net Promoter surveys, there are many ways you can intentionally or unintentionally game the system to engineer a higher score. However, doing so only serves to offer a false sense of security. Besides, you want an accurate assessment … Read More

Why Your VoC Program Needs a Brand Identity…

….And How to Go About It Congratulations! Your organization has established a disciplined Voice of Customer (VoC) program and is committed to creating customer experiences that set you apart from the competition. Your C-Level executives are setting customer-centric goals and priorities; listening posts have been established to gather critical feedback; a cross-functional team of champions is … Read More

Do Employees Influence Net Promoter Score?

3 Best Practices For Promoting a Strong NPS Culture Among Your Employees Many factors influence your organization’s Net Promoter Score® (NPS), such as the ease of doing business with your company, the value customers associate with your products and services, or the degree to which the service experience delivered stands apart from the competition. But … Read More