Satrix Solutions is a consultancy dedicated to revealing insights that drive loyalty, retention, and growth.

Cultivating Companies People Want to Buy From and Work For™

'How To' Guide: NPS Program Design

A comprehensive guide on Net Promoter Score best practices.

Real Results: Triple-digit NPS Improvement

How Parchment drives retention and growth with Net Promoter Score.

Effective Strategy: Increase Response Rates

How to increase the number of customers who answer your survey.

Satrix Solutions has been the ideal partner in our efforts to develop deeper client engagements.

The steady stream of insightful feedback their programs provide has been essential in our journey toward continuous improvement. In addition, their ongoing measurement and reporting has led us to a more customer-centric culture, enabling us to uncover new ways to provide outstanding service."

Teresa Kloser

Senior Director of Marketing, EffectiveUI

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From the Blog

Does Emotional Intelligence Affect Employee Engagement?

I grew up reading Gary Larson’s The Far Side comic strip, and find myself using examples of those snippets of life lessons often in my career as a Voice of the Customer / Voice of Employee consultant. One comic that I reference the most depicts a boy pushing as hard as he can against a … Read More

Should Businesses Use Employees to Get Customers to Take Surveys?

One of the greatest determinants of a successful customer satisfaction survey is achieving a strong response rate. While there are varying opinions as to what the minimum ideal survey response rates should be, it’s generally accepted that the higher the percentage of respondents you have, the better. For a more in-depth look at this topic, … Read More

Tips for Interviewing Customers

We often hear from companies that are looking to gather more candid insight from their customers. Of course, carefully crafted customer satisfaction surveys with open-ended questions (where respondents can type unstructured feedback) is one option. But what should you do to dig deeper into customer sentiment? For companies that are seeking even more granular, highly … Read More

How to Advance Your Voice of Customer Program

Take a close look at your company’s voice of the customer program. Are you obtaining valuable and objective insight into customer sentiment? Have you been able to successfully uncover ways to drive even deeper loyalty and attract new customers? Is the entire organization rallying behind your efforts? If your answer to any of these is … Read More