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Maximize Customer Engagements Experience measurable improvement in customer retention, share of wallet, sales close rates and profitability.
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Improve Business Outcomes Make more informed decisions regarding strategy, key initiatives and allocation of company resources.
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Achieve Cultural Alignment Strengthen customer relationships, outperform competitors and drive customer-centric behaviors throughout your company.
Satrix Solutions has been the driving force behind the success of our Satisfaction and NPS Survey.
We’ve forged a stronger connection with our global member base thanks to their expert guidance, thorough recommendations and forward-thinking approach."
Chris Buettner
Executive Director, Society of Digital Agencies (SoDA)
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- Proof that building an organizational culture around a commitment to customers pays off: http://t.co/wfZmsBH90A
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- Are You Fully Capitalizing On Your Net Promoters? http://t.co/CdaSxBJ3O3
From the Blog
30
May
May
The Art of Following Up on Customer Feedback
Lessons Learned in the Moving Truck Recently, a colleague of mine moved across town into a new home. As we talked about his experience with the moving company, we both marveled at how positive his experience had been. After all, both of us had heard the horror stories about movers breaking valuables and holding furniture Read More
10
May
May
Are You Fully Capitalizing On Your NPS® Promoters?
Three simple ways you can channel brand evangelists to fuel growth. It’s easy to get caught up in responding to negative feedback. After all, when we see an unenthusiastic response or a client rank us poorly in our Net Promoter Score® (NPS) Survey, we justifiably focus our efforts on taking immediate action in the hopes Read More
9
May
May
Six Valuable Insights For Improving Sales Close Rates
Get to the heart of the decision making process with Sales Win/Loss insights. As business leaders we’re constantly seeking opportunities to increase sales effectiveness or learn how to better convey the value proposition of our products or services. There are many factors involved in the sales process and they typically go well beyond the frequent Read More