• Use Net Promoter Score® to Measure Customer Loyalty

  • Accelerate Growth by Increasing New Business Win Rates

  • Identify the Key Drivers of Customer Satisfaction

Accelerate revenue growth with our customer and employee feedback programs.

Amplify the Customer Experience

Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.

Drive Business Outcomes

Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.

Achieve Cultural Alignment

Strengthen customer relationships, outperform competitors, and drive customer-centric behaviors throughout your company.

Satrix Solutions provides valuable insights and recommendations,

which enables us to delight our clients every day. A true partner, they help us understand how we are servicing our clients so we can resolve issues quickly and effectively.

Paul Borselli

Vice President, Marketing, ethology

Meet A Few of Our Clients

From the Blog

17
Sep

All Aboard! It’s Time to Get Employees on the Customer-Centricity Train.

3 Tips for Cultivating Customer-Centric Behaviors Across the Organization Embracing a customer-first mindset across the organization is certainly a wise business strategy. But building a thriving customer-centric culture doesn’t happen overnight. Who will lead the effort? What are the goals and objectives of this long-term initiative? Does leadership share the same vision? Will employees be … Read More

27
Aug

Do Customers Still Respond to Surveys?

6 Reasons Why People Still Provide Feedback Whether it’s the department store clerk asking me to rate my experience or a business partner seeking my feedback, it seems like every day I’m asked to complete some type of survey. With so many requests for feedback, it’s easy to wonder: do customers still respond to surveys? … Read More

17
Jul

Is Your Company Heading for an Iceberg?

The stress of dealing with unhappy customers – it’s something we all experience at some point. Some of the implications of this problem are obvious. Maybe you or members of your team are the recipient of direct (and possibly not so pleasant) feedback. Often times, financial resources are allocated to try to address the situation. … Read More

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