Use Net Promoter Score® to Measure Customer Loyalty
Accelerate Growth by Increasing New Business Win Rates
Identify the Key Drivers of Customer Satisfaction
Create a differentiated service experience and boost operational performance with effective customer and employee feedback programs.
Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.
Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.
I highly recommend Satrix Solutions to enhance your client feedback programs.
Their advice on our Client Advisory Board board composition, meeting structure, and discussion topics has resulted in valuable and actionable insight for our company."
Meet A Few of Our Clients
Several years ago, I worked with an organization that tried to do everything at warp speed, including building its customer journey map. As result of moving too quickly, the organization failed to educate and prepare its staff for the project. This created a rift inside each department, which slowed the process down and caused the … Read More
Those who know me understand that I’ve always had a passion for data, both quantitative and qualitative. This has grown into an interest in discovering new ways to draw out reliable and actionable insights to better help our clients succeed in their customer and employee experience initiatives. With Satrix Solutions’ strong growth and professional guidance … Read More
Recently, I purchased customized t-shirts online for our team to wear at an upcoming volunteer activity. Unfortunately, when I received the shirts a week later I was disappointed in the quality. So when I received an email from the company asking me to rate my experience I jumped at the chance to share my feedback. … Read More
- The first steps in the Customer Journey Mapping process are the most crucial. Keep in mind these 5 steps: http://t.co/ch1akLOR0t
- I am very thankful to have an amazing team, fantastic clients and a business that provides value and is growing nicely! @SatrixSolutions
- RT @digithoughts: Digitaria is @MediaPost OMMA's 2013 Silver Agency of the Year! http://t.co/z2TZTEvnY3
- RT @covario: Three-peat! Great team @Covario named Search Agency of the Year a record third year in a row by OMMA. http://t.co/sOU5FGv2xu