• Use Net Promoter Score® to Measure Customer Loyalty

  • Accelerate Growth by Increasing New Business Win Rates

  • Identify the Key Drivers of Customer Satisfaction

Customer and employee feedback programs designed to help you accelerate revenue growth.

Amplify the Customer Experience

Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.

Drive Business Outcomes

Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.

Achieve Cultural Alignment

Strengthen customer relationships, outperform competitors, and drive customer-centric behaviors throughout your company.

The Satrix Solutions team displays a genuine interest in our success

and pushes hard to ensure we are attaining maximum value from our client feedback programs. With their expert guidance, actionable insights and sound recommendations, we have significantly strengthened our client engagements since 2010."

Erin West

VP Client Services, POP

Meet A Few of Our Clients

From the Blog

7
Jan

Stop Overlooking Your Sales Wins and Losses

What can you learn at the end of the sales cycle? I recently helped plan my own wedding. And as many of you know, it is an exhausting task. There are hundreds of details to go over and lots of checklists to complete. Let’s also not forget the dreaded seating assignments! Thankfully, my future wife … Read More

17
Dec

Your Customers Responded to the Satisfaction Survey, Now What?

3 Tips to Let Customers Know You’re Listening You asked customers to complete your customer satisfaction survey. And, there were more than enough responses to be considered “statistically valid.” Beyond analyzing the feedback and sharing it with key stakeholders, what other steps need to be taken? Conveying to customers that you value their feedback is … Read More

4
Dec

Sucker-punched Again?

How to Avoid Being Blind-Sided by Customer Cancellations Unfortunately, it happens all too frequently. From seemingly out of nowhere, that cold sting of an unexpected cancellation by a highly valued customer has left you embarrassed and asking yourself, “How did I not see this coming? I thought we had a good relationship.” As you scramble … Read More

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