Use Net Promoter Score® to Measure Customer Loyalty
Accelerate Growth by Increasing New Business Win Rates
Identify the Key Drivers of Customer Satisfaction
Customer and employee feedback programs designed to help you accelerate revenue growth.
Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.
Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.
Satrix Solutions is a true partner in every sense.
The insights delivered has helped us gain a deep understanding of the loyalty drivers and uncover improvement opportunities in our client relationships. They have undoubtedly helped accelerate the growth we have experienced, thanks to more referrals and higher new business win rates."
Managing Director, Ipreo
Meet A Few of Our Clients
Much of the discussion coming out of the Net Promoter® community focuses on what to do with Detractors after they’ve been identified among your customer base. Intuitively, this makes sense – Detractors (the Net Promoter term for customers that answer 0 to 6 on the “Likely to recommend” question) are much more likely to defect … Read More
Why You Should Adapt Your Survey There are a multitude of considerations one must take into account when planning a survey. Are you seeking feedback from customers that maintain consistent interactions with your company? What about former customers or potential customers? Will the feedback be used to isolate customer improvement opportunities? Are you hoping to … Read More
What can you learn at the end of the sales cycle? I recently helped plan my own wedding. And as many of you know, it is an exhausting task. There are hundreds of details to go over and lots of checklists to complete. Let’s also not forget the dreaded seating assignments! Thankfully, my future wife … Read More
- Mobilizing loyal advocates is an important step in your Net Promoter program: https://t.co/JPQ2iPQQVj #customersuccess
- Forming a Customer Advisory Board in 2015? We share five requirements for success: https://t.co/kFmfgNo5lA #CAB #customersuccess
- Why it's so important to duplicate your sales successes and learn from missteps: https://t.co/44zpqJPbYF #salestips
- We're hiring - Jr Account Manager w/outstanding attention to detail to help support our growing client base: https://t.co/ohsPOOQZ0r
- Working on your next B2B customer satisfaction survey? Send the questionnaire to us & we'll grade your performance! https://t.co/W69iv1Pql6
- 3 Tips to ensure customers know you’re listening to their feedback: https://t.co/98EysDtEja #customerexperience #customersuccess