• Use Net Promoter Score® to Measure Customer Loyalty

  • Accelerate Growth by Increasing New Business Win Rates

  • Identify the Key Drivers of Customer Satisfaction

Customer and employee feedback programs designed to help you accelerate revenue growth.

Amplify the Customer Experience

Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.

Drive Business Outcomes

Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.

Achieve Cultural Alignment

Strengthen customer relationships, outperform competitors, and drive customer-centric behaviors throughout your company.

I highly recommend Satrix Solutions to enhance your client feedback programs.

Their advice on our Client Advisory Board board composition, meeting structure, and discussion topics has resulted in valuable and actionable insight for our company."

Janet Kluczynski

TriNet

Meet A Few of Our Clients

From the Blog

22
Oct

Rewire Your Sales Process

5 Reasons You’re Being Passed Over in Favor of a Competitor When asked why you lost a new business opportunity, how often do you hear it was price? It’s also not uncommon for your products or services to get the blame. Another popular justification for the loss: the prospect had a personal relationship that led … Read More

22
Oct

How often should you survey customers?

Recommendations Based on Survey Type We know customers still love to provide feedback. Now the question becomes, how often should you ask for it? As you might expect, it depends on the type of survey you’re conducting. Whether it’s customer satisfaction, onboarding, or project completion surveys – asking for feedback too often can lead to … Read More

17
Sep

All Aboard! It’s Time to Get Employees on the Customer-Centricity Train.

3 Tips for Cultivating Customer-Centric Behaviors Across the Organization Embracing a customer-first mindset across the organization is certainly a wise business strategy. But building a thriving customer-centric culture doesn’t happen overnight. Who will lead the effort? What are the goals and objectives of this long-term initiative? Does leadership share the same vision? Will employees be … Read More

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