Use Net Promoter Score® to Measure Customer Loyalty
Accelerate Growth by Increasing New Business Win Rates
Identify the Key Drivers of Customer Satisfaction
Create a differentiated service experience and boost operational performance with effective customer and employee feedback programs.
Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.
Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.
Satrix Solutions is a true partner in every sense.
The insights delivered has helped us gain a deep understanding of the loyalty drivers and uncover improvement opportunities in our client relationships. They have undoubtedly helped accelerate the growth we have experienced, thanks to more referrals and higher new business win rates."
Managing Director, Ipreo
Meet A Few of Our Clients
6 Reasons Why People Still Provide Feedback Whether it’s the department store clerk asking me to rate my experience or a business partner seeking my feedback, it seems like every day I’m asked to complete some type of survey. With so many requests for feedback, it’s easy to wonder: do customers still respond to surveys? … Read More
The stress of dealing with unhappy customers – it’s something we all experience at some point. Some of the implications of this problem are obvious. Maybe you or members of your team are the recipient of direct (and possibly not so pleasant) feedback. Often times, financial resources are allocated to try to address the situation. … Read More
There are several phrases commonly used to define it – defection, churn, attrition, termination. Regardless of what losing a customer is called in your company, it can be one of the most frustrating experiences for senior leaders to deal with. Customer churn is upsetting on many levels. It can weigh on office morale, serve as … Read More
- Do Customers Still Respond to Surveys? http://t.co/noK2LUvS7w #customerexperience
- RT @ethology: Join @jaybaer & @MikeCorak next week for a #webinar on 11 #ContentMarketing Tips for 2015 - http://t.co/u8QsSAHIbO http://t.c…
- Arizona Sales & Marketing folks - last chance to register for what promises to be an awesome workshop. See you there! http://t.co/SK3ZEfDoQA
- Utilize Customer Feedback to Drive Sales: http://t.co/p89lqwRulB