Use Net Promoter Score® to Measure Customer Loyalty
Accelerate Growth by Increasing New Business Win Rates
Identify the Key Drivers of Customer Satisfaction
Create a differentiated service experience and boost operational performance with effective customer and employee feedback programs.
Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.
Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.
Satrix Solutions is a true partner in every sense.
The insights delivered has helped us gain a deep understanding of the loyalty drivers and uncover improvement opportunities in our client relationships. They have undoubtedly helped accelerate the growth we have experienced, thanks to more referrals and higher new business win rates."
Managing Director, Ipreo
Meet A Few of Our Clients
Survey Data: Understanding Margin of Error, The “Gold Standard”, Confidence Level, and Data Segmentation
One of the most important requirements for generating reliable insights from survey data is a satisfactory sample size. Without a large enough sample size (relative to the total population that we’re surveying), we risk generating data that is unrepresentative of our customers. Ultimately, this can hinder our ability to elicit meaningful insights to drive decision … Read More
3 Rules for Exceeding Customer Expectations Here’s a not so secret fact: customer experience leaders outperform competitors and are often rewarded with higher retention levels, greater share of wallet, and lower customer acquisition costs. Bottom line – customer experience leaders are more profitable! While the good news is we are seeing more companies embrace a … Read More
Customer advisory boards – also known as client advisory councils – provide an ideal opportunity for you and your business leaders to gather insights on a range of issues affecting the customer experience. It also gives you a chance to test new ideas, which can then guide the strategic direction of your organization. Another important … Read More
- Excellent post from our Mgr of Analytics & Reporting on generating reliable insights from survey data: http://t.co/nIkNXSgqRJ #CX
- Our Mgr of Analytics & Reporting is at the #vocfusion conference in Las Vegas today! #bigdata #customerexperience
- Happy Employees Can Help Drive Profitability - 7 Tips for Promoting Employee Loyalty: http://t.co/dVSs8y80xo
- 3 years working with @BurtonGoldfield and the team @TriNet - we get to work with some amazing companies! Congrats! https://t.co/nKA13qrdRT
- Our client Ipreo truly optimizes world class service & a couple of well known private equity firms clearly agree: http://t.co/JY3n0SAY2G