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Maximize Customer Engagements Experience measurable improvement in customer retention, share of wallet, sales close rates and profitability.
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Improve Business Outcomes Make more informed decisions regarding strategy, key initiatives and allocation of company resources.
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Achieve Cultural Alignment Strengthen customer relationships, outperform competitors and drive customer-centric behaviors throughout your company.
NPS is one of the most important metrics we track.
Thanks to Satrix Solutions’ guidance and recommendations, our survey response rates jumped from the low 20s to the high 70s and our Net Promoter Score increased from +11 percent to +43 percent."
Rick Clancy
Corporate Communications, Covario
Meet A
Few of
Our Clients
Recent Tweets
- We love when clients put insight into action! What one client heard: "I'm pleased how seriously you took our feedback & the ideas generated"
- Increased Adoption of Voice-of-the-Customer Programs Fuels Satrix Solutions’ Growth http://t.co/P9oYgVHOUZ
- Net Promoter Score: the dangers of Detractors: http://t.co/KrDV9EvkNd #NPS
- Channel brand evangelists to fuel growth: http://t.co/CdaSxBJ3O3
- Give your customers a voice as you make important decisions about your business, roadmap and strategy - http://t.co/KHnd75GyNh
- Six Valuable Insights For Improving Sales Close Rates: http://t.co/o6s1V7QUD9
From the Blog
10
May
May
Are You Fully Capitalizing On Your NPS® Promoters?
Three simple ways you can channel brand evangelists to fuel growth. It’s easy to get caught up in responding to negative feedback. After all, when we see an unenthusiastic response or a client rank us poorly in our Net Promoter Score® (NPS) Survey, we justifiably focus our efforts on taking immediate action in the hopes Read More
9
May
May
Six Valuable Insights For Improving Sales Close Rates
Get to the heart of the decision making process with Sales Win/Loss insights. As business leaders we’re constantly seeking opportunities to increase sales effectiveness or learn how to better convey the value proposition of our products or services. There are many factors involved in the sales process and they typically go well beyond the frequent Read More
16
Apr
Apr
Linking Employee Satisfaction to Customer Loyalty
Happy Employees Can Help Drive Profitability Achieving true customer centricity requires participation from employees across the organization. Customer interactions don’t occur just with customer service personnel. “Touch points” take place throughout the customer lifecycle and likely involve staff in nearly every department. It may be someone in your finance department answering a question about an Read More