Satrix Solutions is a consultancy dedicated to revealing insights that drive loyalty, retention, and growth.

Cultivating Companies People Want to Buy From and Work For™

'How To' Guide: NPS Program Design

A comprehensive guide on Net Promoter Score best practices.

Real Results: Triple-digit NPS Improvement

How Parchment drives retention and growth with Net Promoter Score.

Effective Strategy: Increase Response Rates

How to increase the number of customers who answer your survey.

NPS is one of the most important metrics we track.

Thanks to Satrix Solutions’ guidance and recommendations, our survey response rates jumped from the low 20s to the high 70s and our Net Promoter Score increased from +11 percent to +43 percent."

Rick Clancy

Corporate Communications, Covario

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From the Blog

Why Investors Care About Your Customer Satisfaction Data

Over the past five to ten years, Private Equity Firms and Venture Capitalists have increased the attention they pay to customer satisfaction data. There’s now a greater appreciation for the negative impact churn has on customer lifetime value (CLV) and the company’s overall business prospects, as well as the growing proof that high customer satisfaction … Read More

Customer Churn Prevention Strategies

More than likely, saving at-risk business and reducing the chances of customer churn is a key area of focus for your business today. This is leading executives to ask more questions around churn prevention such as: What subtle, or not so subtle, signs are we missing that customers aren’t happy with our products, services, or … Read More

How to Ensure Customer Survey Data Quality

What steps should companies take to ensure they are getting an accurate picture of what’s going on across their customer base? It’s a big question—and an important one to answer before you start relying on customer survey data internally. In fact, we created a video to specifically cover survey data quality: One of the biggest … Read More

5 Reasons An Expert Should Manage Your Customer Survey Program

Running a customer survey program internally can seem deceptively simple – appoint an internal resource to manage the process, sign up for a free software tool, export your contact list, write the survey questionnaire, administer the survey, and finally…analyze the results. Is that all it really takes? Sure, there are countless how-to-guides available to help … Read More