• Use Net Promoter Score® to Measure Customer Loyalty

  • Accelerate Growth by Increasing New Business Win Rates

  • Identify the Key Drivers of Customer Satisfaction

Create a differentiated service experience and boost operational performance with effective customer feedback programs.

Satrix Solutions is a true partner in every sense.

The insights delivered has helped us gain a deep understanding of the loyalty drivers and uncover improvement opportunities in our client relationships. They have undoubtedly helped accelerate the growth we have experienced, thanks to more referrals and higher new business win rates."

Marc Greene

Managing Director, Ipreo

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From the Blog

30
May

The Art of Following Up on Customer Feedback

Lessons Learned in the Moving Truck Recently, a colleague of mine moved across town into a new home. As we talked about his experience with the moving company, we both marveled at how positive his experience had been. After all, both of us had heard the horror stories about movers breaking valuables and holding furniture Read More

10
May

Are You Fully Capitalizing On Your NPS® Promoters?

Three simple ways you can channel brand evangelists to fuel growth. It’s easy to get caught up in responding to negative feedback. After all, when we see an unenthusiastic response or a client rank us poorly in our Net Promoter Score® (NPS) Survey, we justifiably focus our efforts on taking immediate action in the hopes Read More

9
May

Six Valuable Insights For Improving Sales Close Rates

Get to the heart of the decision making process with Sales Win/Loss insights. As business leaders we’re constantly seeking opportunities to increase sales effectiveness or learn how to better convey the value proposition of our products or services. There are many factors involved in the sales process and they typically go well beyond the frequent Read More