Cultivating Companies People Want to Buy From and Work For™

See what companies are saying about Satrix Solutions.

Top the Competition

Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.

Drive Business Outcomes

Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.

Achieve Cultural Alignment

Strengthen customer relationships, outperform competitors, and drive customer-centric behaviors throughout your company.

Satrix Solutions has elevated our efforts

to ensure relentless support remains one of IO’s key competitive differentiators. They deliver reliable metrics and insightful recommendations, which will help inform the actions required to continuously improve the customer experience. Additionally, we have complex confidentiality requirements and Satrix Solutions is incredibly flexible and sensitive to our unique needs."

Jason Ferrara

Business Leader, Global Marketing and Communications, IO

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From the Blog

Modern Day Customer Experience Lessons from a 1947 Cinema Classic

If you’re like me, every holiday season you wax nostalgic about all of your favorite holiday movie classics. But if you’re also like me, you might have to admit that it’s actually been quite a long time since you’ve actually sat and fully watched any of your favorites from beginning to end. This year, however, … Read More

How B2B Companies Can Gather Competitive Intelligence

From how competing companies are viewed by your target market to how industry leaders pitch products and services, successful B2B companies build a competitive edge by seeking to understand their competition. For some companies, this is as straightforward as following twitter accounts, dissecting industry news, or reading competitor blogs. For others, it may take on … Read More

Fireside Chats: Betts Recruiting

Click to download Satrix Solutions’ Customer Success Industry Trends Report Check the latest job boards and you’ll see that the need for customer success professionals is rapidly increasing. That’s where Betts Recruiting comes in. Betts is a global recruitment firm specializing in recruiting revenue-generating talent such as Sales, Marketing, and Customer Success for innovative companies in tech, … Read More

Creating a Customer Experience Culture (Part 2)

In part one of our article, we offered five recommendations to strengthen your service culture. In part two, we cover additional best practices for creating a customer experience culture that will foster delivery of a “WOW” service experience your customers will appreciate. Strengthen Your Service Culture from Satrix Solutions   Systematic Customer Experience Measurement is … Read More