• Use Net Promoter Score® to Measure Customer Loyalty

  • Accelerate Growth by Increasing New Business Win Rates

  • Identify the Key Drivers of Customer Satisfaction

Customer and employee feedback programs designed to help you accelerate revenue growth.

Amplify the Customer Experience

Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.

Drive Business Outcomes

Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.

Achieve Cultural Alignment

Strengthen customer relationships, outperform competitors, and drive customer-centric behaviors throughout your company.

Satrix Solutions provides valuable insights and recommendations,

which enables us to delight our clients every day. A true partner, they help us understand how we are servicing our clients so we can resolve issues quickly and effectively.

Paul Borselli

Vice President, Marketing, ethology

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From the Blog

4
Dec

Sucker-punched Again?

How to Avoid Being Blind-Sided by Customer Cancellations Unfortunately, it happens all too frequently. From seemingly out of nowhere, that cold sting of an unexpected cancellation by a highly valued customer has left you embarrassed and asking yourself, “How did I not see this coming? I thought we had a good relationship.” As you scramble … Read More

22
Oct

Rewire Your Sales Process

5 Reasons You’re Being Passed Over in Favor of a Competitor When asked why you lost a new business opportunity, how often do you hear it was price? It’s also not uncommon for your products or services to get the blame. Another popular justification for the loss: the prospect had a personal relationship that led … Read More

22
Oct

How often should you survey customers?

Recommendations Based on Survey Type We know customers still love to provide feedback. Now the question becomes, how often should you ask for it? As you might expect, it depends on the type of survey you’re conducting. Whether it’s customer satisfaction, onboarding, or project completion surveys – asking for feedback too often can lead to … Read More

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