Get Your Free EBook on Net Promoter Score Best Practices
Customer Success Industry Trends Report
Use Net Promoter Score® to Measure Customer Loyalty
Accelerate Growth by Increasing New Business Win Rates
Identify the Key Drivers of Customer Satisfaction
Cultivating Companies People Want to Buy From and Work For
Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.
Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.
Satrix Solutions offers an invaluable service
that allows you to truly understand how your clients feel about your company, staff and the services you provide. Clients should always be at the center of your organization, and Satrix Solutions puts them there."
Mike Vaccaro, Chief Client Officer
Meet A Few of Our Clients
In part one of our article, we offered five recommendations to strengthen your service culture. In part two, we cover additional best practices for creating a customer experience culture that will foster delivery of a “WOW” service experience your customers will appreciate. Strengthen Your Service Culture from Satrix Solutions Systematic Customer Experience Measurement is … Read More
We are big believers that strengthening your service culture is an important component for a successful customer experience program. That’s why we recently hosted a Leadership Lunch with Phoenix-area business leaders to discuss this very topic. Take a look at your competitors’ websites (maybe even your own). I bet most express their love for customers and … Read More
One of the biggest obstacles to collecting actionable data from online surveys is getting people to actually take it. And one way to boost survey response rates is to ensure you’re reaching as many people as possible by utilizing more than one distribution method. So…how should you distribute your online survey? For employee surveys, you … Read More
From informal tactics such as social media monitoring to formal approaches such as customer satisfaction surveys, it’s safe to say most businesses embrace some form of capturing customer feedback. Regardless of where your organization fits in, you’ve likely wondered: Could we be doing more? The short answer is yes. That’s because an effective Voice-of-Customer program is … Read More