Get Expert Advice on Net Promoter Score Best Practices
Your Survey: Excellent, Average, Failing? Let the Experts Decide!
Increase the Number of Customers Who Answer Your Survey
Cultivating Companies People Want to Buy From and Work For
Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.
Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.
I highly recommend Satrix Solutions to enhance your client feedback programs.
Their advice on our Client Advisory Board board composition, meeting structure, and discussion topics has resulted in valuable and actionable insight for our company."
Meet A Few of Our Clients
If your Net Promoter Score survey program has stalled, you’re not alone. We often receive inquiries from companies frustrated at the lack of progress made when it comes to prompting leaders across the business to take the necessary actions that will ultimately increase customer loyalty and, with it, the company’s Net Promoter Score. Many times, … Read More
When was the last time your organization came together to volunteer? According to the Bureau of Labor Statistics, 63 million people volunteered through or for an organization between September 2014 and 2015. This is encouraging, but it also indicates there are plenty of companies missing out on the benefits of employee volunteer programs. At Satrix … Read More
One of the essential elements for maturing a customer-centric culture within an organization is empowering employees to proactively seek out and address customers’ needs. This makes it critical to develop employee behavior with a customer-centric focus. Doing so will encourage employees to be responsible and accountable for their workplace performance. The story I’m about to … Read More
Take a moment to think about the various roles within in your organization. What are the primary responsibilities of each individual department? More importantly, is everyone rowing in the same direction (customer-facing role or not) when it comes to working together to do what’s best for your customers? Businesses large and small often struggle with … Read More