• Use Net Promoter Score® to Measure Customer Loyalty

  • Accelerate Growth by Increasing New Business Win Rates

  • Identify the Key Drivers of Customer Satisfaction

Create a differentiated service experience and boost operational performance with effective customer and employee feedback programs.

Maximize Customer Engagements

Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.

Improve Business Outcomes

Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.

Achieve Cultural Alignment

Strengthen customer relationships, outperform competitors, and drive customer-centric behaviors throughout your company.

The Satrix Solutions team displays a genuine interest in our success

and pushes hard to ensure we are attaining maximum value from our client feedback programs. With their expert guidance, actionable insights and sound recommendations, we have significantly strengthened our client engagements since 2010."

Erin West

VP Client Services, POP

Meet A Few of Our Clients

From the Blog

27
Aug

Do Customers Still Respond to Surveys?

6 Reasons Why People Still Provide Feedback Whether it’s the department store clerk asking me to rate my experience or a business partner seeking my feedback, it seems like every day I’m asked to complete some type of survey. With so many requests for feedback, it’s easy to wonder: do customers still respond to surveys? … Read More

17
Jul

Is Your Company Heading for an Iceberg?

The stress of dealing with unhappy customers – it’s something we all experience at some point. Some of the implications of this problem are obvious. Maybe you or members of your team are the recipient of direct (and possibly not so pleasant) feedback. Often times, financial resources are allocated to try to address the situation. … Read More

17
Jul

The Real Cost of Customer Churn

There are several phrases commonly used to define it – defection, churn, attrition, termination. Regardless of what losing a customer is called in your company, it can be one of the most frustrating experiences for senior leaders to deal with. Customer churn is upsetting on many levels. It can weigh on office morale, serve as … Read More

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