Cultivating Companies People Want to Buy From and Work For™

See what companies are saying about Satrix Solutions.

Amplify the Customer Experience

Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.

Drive Business Outcomes

Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.

Achieve Cultural Alignment

Strengthen customer relationships, outperform competitors, and drive customer-centric behaviors throughout your company.

Satrix Solutions offers an invaluable service

that allows you to truly understand how your clients feel about your company, staff and the services you provide. Clients should always be at the center of your organization, and Satrix Solutions puts them there."

Mike Vaccaro, Chief Client Officer

Digitaria

Meet A Few of Our Clients

From the Blog

How to Use Responses from Open-Ended Survey Questions

From determining the appropriate amount of questions to ensuring an accurate sample size, designing a B2B customer satisfaction survey involves many important decisions. And one of the first choices you will face during this process is deciding what types of questions, including open-ended and closed-ended questions, to include in the survey. The most effective customer … Read More

Customer Retention Marketing: Make Your Company Recession Proof

It wasn’t that long ago that the U.S. was mired in the worst recession since the 1930’s. Here we are only a few years later and volatility in the stock market continues. While a turbulent economy poses many challenges for organizations, it also brings much needed clarity to the importance of nurturing existing customer relationships. … Read More

Why Your Company Needs a Voice-of-Employee Program

“Many companies continue to delay adoption of a Voice-of-Employee program. Why?” From encouraging two-way communication between employees and supervisors to increasing trust and confidence in leadership to uncovering specific actions that can increase retention of key talent, a Voice-of-Employee program can offer many advantages. Furthermore, a Voice-of-Employee program can deliver tangible value for the organization … Read More

To Cultivate Employee Engagement, You Must First Define It

What is Employee Engagement? Research has already established that strong employee engagement is crucial due to its relation to reducing the costs of employee churn, as well as driving strong customer loyalty. The term is commonly referenced, and the mandate to improve “employee engagement” is the call heard around global C-suites. There is often confusion, though, … Read More