Cultivating Companies People Want to Buy From and Work For™

See what companies are saying about Satrix Solutions.

Amplify the Customer Experience

Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.

Drive Business Outcomes

Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.

Achieve Cultural Alignment

Strengthen customer relationships, outperform competitors, and drive customer-centric behaviors throughout your company.

Satrix Solutions has been a tremendous asset to our organization.

Our leadership team, employees and clients are now acutely aware of the importance we place on client satisfaction. The end result has been a material improvement in referral business and upselling to our existing clients."

Kevin Marcus

President & COO, Ipreo

Meet A Few of Our Clients

From the Blog

Fireside Chat with Evan Klein: How HR Solution Provider, TriNet, Listens to the Voice of the Client

As Manager of Client Success, Rajean Bosier is deeply involved in shaping the client success culture at TriNet. We sat down with her to discuss how the leading provider of a comprehensive human resources solution for small and midsize businesses is leveraging Net Promoter Score (NPS), along with other voice of the client programs, to … Read More

Survey Fatigue: Is Your Survey at Risk?

5 Questions to Consider Before You Launch Your Next Relationship Survey Just like ghosts and goblins on Halloween, survey fatigue is a scary notion. It threatens response rates, data quality, and your overall objectives for your survey program. Unfortunately, some drivers of fatigue are outside of your control. The prevalence of inexpensive survey tools, combined … Read More

Are Customers Ignoring your Surveys?

Tips for Engaging Those Pesky Non-Responders When it comes to customer satisfaction surveys, non-responders (those customers who choose not to provide feedback) are a common concern among business leaders. Beyond the ramifications of sample validity and margin of error, “silent” customers pose a risk to your company simply because you do not know how they … Read More

Employee Net Promoter Score: How Does Your Company Stack Up?

“What’s our Net Promoter Score®?” Let’s face it, we’ve all been guilty of obsessing over the score and subsequent attempts to find an adequate benchmark by which to compare it. And in the case of Employee Net Promoter Score (eNPS), it is particularly common. However, the NPS Score itself is meant to act as a … Read More