Use Net Promoter Score® to Measure Customer Loyalty
Accelerate Growth by Increasing New Business Win Rates
Identify the Key Drivers of Customer Satisfaction
Create a differentiated service experience and boost operational performance with effective customer and employee feedback programs.
Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.
Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.
The Satrix Solutions team displays a genuine interest in our success
and pushes hard to ensure we are attaining maximum value from our client feedback programs. With their expert guidance, actionable insights and sound recommendations, we have significantly strengthened our client engagements since 2010."
VP Client Services, POP
Meet A Few of Our Clients
6 Reasons Why People Still Provide Feedback Whether it’s the department store clerk asking me to rate my experience or a business partner seeking my feedback, it seems like every day I’m asked to complete some type of survey. With so many requests for feedback, it’s easy to wonder: do customers still respond to surveys? … Read More
The stress of dealing with unhappy customers – it’s something we all experience at some point. Some of the implications of this problem are obvious. Maybe you or members of your team are the recipient of direct (and possibly not so pleasant) feedback. Often times, financial resources are allocated to try to address the situation. … Read More
There are several phrases commonly used to define it – defection, churn, attrition, termination. Regardless of what losing a customer is called in your company, it can be one of the most frustrating experiences for senior leaders to deal with. Customer churn is upsetting on many levels. It can weigh on office morale, serve as … Read More
- Great article highlighting importance of conducting customer churn/sales analysis - something we know a lot about! http://t.co/AHuA01f9jA
- RT @sempoglobal: New Blog Post via @SatrixSolutions: What is your agency's reputation for client service? http://t.co/vmAtQxGMsh #SEMPOBlog
- Do Customers Still Respond to Surveys? http://t.co/noK2LUvS7w #customerexperience
- RT @ethology: Join @jaybaer & @MikeCorak next week for a #webinar on 11 #ContentMarketing Tips for 2015 - http://t.co/u8QsSAHIbO http://t.c…