Cultivating Companies People Want to Buy From and Work For™

See what companies are saying about Satrix Solutions.

Amplify the Customer Experience

Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.

Drive Business Outcomes

Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.

Achieve Cultural Alignment

Strengthen customer relationships, outperform competitors, and drive customer-centric behaviors throughout your company.

The Win/Loss feedback is essential for us as we fine-tune our sales strategy.

The input and recommendations we receive enables us to adapt quickly to the fast changing environment."

Mike Haggerty

Managing Director, Ipreo

Meet A Few of Our Clients

From the Blog

Are Customers Ignoring your Surveys?

Tips for Engaging Those Pesky Non-Responders When it comes to customer satisfaction surveys, non-responders (those customers who choose not to provide feedback) are a common concern among business leaders. Beyond the ramifications of sample validity and margin of error, “silent” customers pose a risk to your company simply because you do not know how they … Read More

Employee Net Promoter Score: How Does Your Company Stack Up?

“What’s our Net Promoter Score®?” Let’s face it, we’ve all been guilty of obsessing over the score and subsequent attempts to find an adequate benchmark by which to compare it. And in the case of Employee Net Promoter Score (eNPS), it is particularly common. However, the NPS Score itself is meant to act as a … Read More

10 Examples of How You May Be Artificially Inflating Your Net Promoter Score®

“Please fill out my survey, but only if it’s a 9 or 10.” In the world of Net Promoter surveys, there are many ways you can intentionally or unintentionally game the system to engineer a higher score. However, doing so only serves to offer a false sense of security. Besides, you want an accurate assessment … Read More

Why Your VoC Program Needs a Brand Identity…

….And How to Go About It Congratulations! Your organization has established a disciplined Voice of Customer (VoC) program and is committed to creating customer experiences that set you apart from the competition. Your C-Level executives are setting customer-centric goals and priorities; listening posts have been established to gather critical feedback; a cross-functional team of champions is … Read More