Use Net Promoter Score® to Measure Customer Loyalty
Accelerate Growth by Increasing New Business Win Rates
Identify the Key Drivers of Customer Satisfaction
Create a differentiated service experience and boost operational performance with effective customer and employee feedback programs.
Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.
Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.
I highly recommend Satrix Solutions to enhance your client feedback programs.
Their advice on our Client Advisory Board board composition, meeting structure, and discussion topics has resulted in valuable and actionable insight for our company."
Meet A Few of Our Clients
3 Rules for Exceeding Customer Expectations Here’s a not so secret fact: customer experience leaders outperform competitors and are often rewarded with higher retention levels, greater share of wallet, and lower customer acquisition costs. Bottom line – customer experience leaders are more profitable! While the good news is we are seeing more companies embrace a … Read More
Customer advisory boards – also known as client advisory councils – provide an ideal opportunity for you and your business leaders to gather insights on a range of issues affecting the customer experience. It also gives you a chance to test new ideas, which can then guide the strategic direction of your organization. Another important … Read More
Keeping Customers Means Keeping Your Employees Engaged. Over the past few years, there has been a rise in the number of organizations adopting Employee Net Promoter Score® or eNPS as a way to measure and improve employee satisfaction and engagement (we’ve actually blogged about this topic on several different occasions). This is great news as … Read More
- Happy Employees Can Help Drive Profitability - 7 Tips for Promoting Employee Loyalty: http://t.co/dVSs8y80xo
- 3 years working with @BurtonGoldfield and the team @TriNet - we get to work with some amazing companies! Congrats! https://t.co/nKA13qrdRT
- Our client Ipreo truly optimizes world class service & a couple of well known private equity firms clearly agree: http://t.co/JY3n0SAY2G
- Looking for Net Promoter success stories? Check out our resource library to learn more: http://t.co/ywJ2YQVzIO #NPS
- Have you started reading our top 5 “must reads?" http://t.co/7SckdqZKuk #customerexperience #EmployeeEngagement