Satrix Solutions is a consultancy dedicated to revealing insights that drive loyalty, retention, and growth.

Cultivating Companies People Want to Buy From and Work For™

'How To' Guide: NPS Program Design

A comprehensive guide on Net Promoter Score best practices.

Real Results: Triple-digit NPS Improvement

How Parchment drives retention and growth with Net Promoter Score.

Effective Strategy: Increase Response Rates

How to increase the number of customers who answer your survey.

Satrix Solutions has been the driving force behind the success of our Satisfaction and NPS Survey.

We’ve forged a stronger connection with our global member base thanks to their expert guidance, thorough recommendations and forward-thinking approach."

Chris Buettner

Executive Director, Society of Digital Agencies (SoDA)

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From the Blog

Should Businesses Use Employees to Get Customers to Take Surveys?

One of the greatest determinants of a successful customer satisfaction survey is achieving a strong response rate. While there are varying opinions as to what the minimum ideal survey response rates should be, it’s generally accepted that the higher the percentage of respondents you have, the better. For a more in-depth look at this topic, … Read More

Tips for Interviewing Customers

We often hear from companies that are looking to gather more candid insight from their customers. Of course, carefully crafted customer satisfaction surveys with open-ended questions (where respondents can type unstructured feedback) is one option. But what should you do to dig deeper into customer sentiment? For companies that are seeking even more granular, highly … Read More

How to Advance Your Voice of Customer Program

Take a close look at your company’s voice of the customer program. Are you obtaining valuable and objective insight into customer sentiment? Have you been able to successfully uncover ways to drive even deeper loyalty and attract new customers? Is the entire organization rallying behind your efforts? If your answer to any of these is … Read More

Why Investors Care About Your Customer Satisfaction Data

Over the past five to ten years, Private Equity Firms and Venture Capitalists have increased the attention they pay to customer satisfaction data. There’s now a greater appreciation for the negative impact churn has on customer lifetime value (CLV) and the company’s overall business prospects, as well as the growing proof that high customer satisfaction … Read More