Get Expert Advice on Net Promoter Score Best Practices
Your Survey: Excellent, Average, Failing? Let the Experts Decide!
Increase the Number of Customers Who Answer Your Survey
Cultivating Companies People Want to Buy From and Work For
An inside look at what new leaders spend the first 100 days focusing on.
How to make your your program an ongoing, year-round initiative.
An effective Voice-of-Customer program is more than just asking the right questions.
Satrix Solutions offers an invaluable service
that allows you to truly understand how your clients feel about your company, staff and the services you provide. Clients should always be at the center of your organization, and Satrix Solutions puts them there."
Mike Vaccaro, Chief Client Officer
Meet A Few of Our Clients
What resources for voice of customer best practices do you recommend most for expanding your knowledge? Earlier this summer, I asked my colleagues this question. Since my teammates each share a strong passion for customer and employee feedback, I knew they’d provide helpful suggestions for those of us looking to brush up on customer experience … Read More
Parchment is a digital credential service that serves over 9,000 organizations who use their platform to exchange transcripts and other credentials globally. The company’s customer-centric vision led them to adopt the Net Promoter® System as one of several methods to measure the customer experience. We sat down with Kevin Martin, Parchment’s Senior Director of … Read More
If you’ve been following our blog series on Customer Advisory Board (CAB) best practices, you’ve seen that we’ve covered a wide range of topics. This includes tips for making your first a CAB a success, how to compel key customers to join your CAB, and establishing the meeting agenda. But there are still a few … Read More
Customer Advisory Boards, also known as a CAB, can be an ideal way to engage some of your most valued customers in worthwhile, strategic discussions. That’s because the input elicited is helpful in guiding important decisions for your company – decisions that lead to stronger customer relationships and increased revenue. But this is only true … Read More