Use Net Promoter Score® to Measure Customer Loyalty
Accelerate Growth by Increasing New Business Win Rates
Identify the Key Drivers of Customer Satisfaction
Customer and employee feedback programs designed to help you accelerate revenue growth.
Experience measurable improvement in customer retention, share of wallet, sales close rates, and profitability.
Make more informed decisions regarding strategy, key initiatives, and allocation of company resources.
The Satrix Solutions team displays a genuine interest in our success
and pushes hard to ensure we are attaining maximum value from our client feedback programs. With their expert guidance, actionable insights and sound recommendations, we have significantly strengthened our client engagements since 2010."
VP Client Services, POP
Meet A Few of Our Clients
What can you learn at the end of the sales cycle? I recently helped plan my own wedding. And as many of you know, it is an exhausting task. There are hundreds of details to go over and lots of checklists to complete. Let’s also not forget the dreaded seating assignments! Thankfully, my future wife … Read More
3 Tips to Let Customers Know You’re Listening You asked customers to complete your customer satisfaction survey. And, there were more than enough responses to be considered “statistically valid.” Beyond analyzing the feedback and sharing it with key stakeholders, what other steps need to be taken? Conveying to customers that you value their feedback is … Read More
How to Avoid Being Blind-Sided by Customer Cancellations Unfortunately, it happens all too frequently. From seemingly out of nowhere, that cold sting of an unexpected cancellation by a highly valued customer has left you embarrassed and asking yourself, “How did I not see this coming? I thought we had a good relationship.” As you scramble … Read More
- Forming a Customer Advisory Board in 2015? We share five requirements for success: https://t.co/kFmfgNo5lA #CAB #customersuccess
- Why it's so important to duplicate your sales successes and learn from missteps: https://t.co/44zpqJPbYF #salestips
- We're hiring - Jr Account Manager w/outstanding attention to detail to help support our growing client base: https://t.co/ohsPOOQZ0r
- Working on your next B2B customer satisfaction survey? Send the questionnaire to us & we'll grade your performance! https://t.co/W69iv1Pql6
- 3 Tips to ensure customers know you’re listening to their feedback: https://t.co/98EysDtEja #customerexperience #customersuccess
- Take a look: 6 tips to avoid being blind-sided by client cancellations http://t.co/IRA60PjDM6 #customersuccess