EBook: How To Measure Success In CX Vol. 2
During our second season of CX Chats, we conducted in-depth interviews with 19 leading industry experts to explore how they measure the success of customer experience. Here are the enlightening perspectives they shared.
Here is a list of the experts featured:
- Samantha Conyers – Chief Experience Officer – First Retail Group
- Julie Fox – Global Director of Customer Success – Cin7
- Sumitra Narayanan – Manager, Customer Success, Scale – Braze
- Jim Iyoob – Chief Customer Officer – Etech Global Services
- Angeline Gavino – Vice President of Customer Success – Katalon
- Anika Zubair – Head of Customer Success
- Alex Farmer – Chief Revenue Officer – Nezasa
- Samma Hafeez – Senior Vice President – Insight Partners
- Kevin McCahill – Founder – MasteryCX
- Debra Squyres – Chief Customer Officer – Bonusly
- Alex Mead – Chief Customer Service Experience Officer – Total CX
- Sally Roberts – Head of Customer – Legatics
- Jeremy Watkin – Director of Customer Experience and Support – NumberBarn
- Caroline Quinlan CXAD (Dip) – CX Design Manager
- Arjun Menon – Sr. Manager, Customer Success Management – Salesforce
- Lynn Hunsaker, CCXP – Chief Customer Officer – ClearAction Continuum
- Eddie Christian – VP, Customer Success & Customer Experience
- Jill Crimm – CX Influencer
- Donna Drehmann – Director Customer Experience – Eargo
