How To Figure Out Why B2B Customers Leave
Gaining a deep understanding of customer churn in B2B businesses is essential for fostering sustainable growth and ensuring profitability. Businesses can tackle the challenges head-on…
CXChronicles Podcast – VoC Strategy, Churn & Buy-In
Listen to customer experience experts Evan Klein and Adrian Brady Cesana of CXChronicles discuss how they employed the four CX pillars of team, tools, process, and feedback to create successful customer-focused…
Why Customers Churn
Oversimplification of Churn There seems to be a growing segment of “experts” striving to reduce complicated situations into overly simple constructs. I’ve read a few customer…
What Is A B2B Churn Analysis Program?
A customer churn analysis is market research that highlights risks to existing revenue and opportunities to prevent future defection. It is research best conducted by a third-party…
How Do You Meet New Customer Expectations?
Acquiring a new customer is a time for celebration. But in today’s environment, it’s especially rewarding. All too often, however, deals start to unravel once…
5 Precursors to Customer Churn
When software companies are seeking efficient ways to manage customer churn, some choose to monitor the health of their book of business by reviewing a…
Customer Churn Prevention Strategies
More than likely, saving at-risk businesses and reducing the chances of customer churn is a key area of focus for your business today. This is…
The Underappreciated Cost of Customer Escalations
Prior to founding Satrix Solutions, I was responsible for the professional services division of a prominent financial technology firm that served nearly 1,000 customers. During…
How to Avoid Being Blind-Sided by Customer Cancellations
Sucker-punched again? Unfortunately, it happens all too frequently. From seemingly out of nowhere, that cold sting of an unexpected cancellation by a highly valued customer…
The Real Cost of Customer Churn
There are several phrases commonly used to define customer churn: defection, attrition, termination. Regardless of what losing a customer is called in your company, it can…
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