Fireside Chat: UserIQ on the Customer Success Industry
Evan Klein, Founder and President of Satrix Solutions, sat down with Tyler Winkler, CEO of UserIQ, a platform that helps businesses realize the full value of…
Customer Satisfaction Survey Data Cleansing: When Is It Justified?
Once your customer satisfaction survey has closed, the next step is preparing your survey data for analysis. But this can be challenging for many companies, especially when questions…
Why Investors Care About Your Customer Satisfaction Data
Over the past five to ten years, Private Equity Firms and Venture Capitalists have increased the attention they pay to customer satisfaction data. There’s now…
How to Ensure Customer Survey Data Quality
What steps should companies take to ensure they are getting an accurate picture of what’s going on across their customer base? It’s a big question—and…
How Effective is Your Voice-of-Customer Program?
From informal tactics such as social media monitoring to formal approaches such as customer satisfaction surveys, it’s safe to say most businesses embrace some form…
How to Use Responses from Open-Ended Survey Questions
From determining the appropriate amount of questions to ensuring an accurate sample size, designing a B2B customer satisfaction survey involves many important decisions. And one…
Survey Fatigue: Is Your Survey at Risk?
Are you over surveying customers? Survey fatigue threatens response rates, data quality, and your overall objectives for your survey program. Unfortunately, some drivers of fatigue…
All Aboard! It’s Time to Get Employees on the Customer-Centricity Train.
Embracing a customer-first mindset across the organization is certainly a wise business strategy. But building a thriving customer-centric culture doesn’t happen overnight. Who will lead…
Do Customers Still Respond to Surveys?
Whether it’s the department store clerk asking me to rate my experience or a business partner seeking my feedback, it seems like every day I’m…
Customer Success Industry on the Rise
Pulse Conference Shows More Companies Are Focusing on Customer Success What do you get when you bring together 900 B2B customer success enthusiasts in San…
You've Reached The End
You've Reached The End