For our clients, the Satrix Seal serves as a valuable reminder that a commitment to customer experience excellence is an endless pursuit.
These companies establish a variety of “listening posts” to closely monitor changes in the customer experience. They rely on our analysis and recommendations to inform a wide range of strategic priorities from developing products, making improvements, and enhancing experiences customers will appreciate.
We’re immensely proud to partner with them in this effort.
As an objective third party, our role is to partner with our clients to mature their customer experience programs.
This is achieved by designing and implementing feedback programs to garner extensive insights into specific touchpoints that affect satisfaction. Then, we deliver recommendations to inform decisions that drive retention, expansion, renewal, and referrals. As a result, our clients realize the full potential of their Voice of the Customer and Employee Engagement initiatives.
If you would like to learn more about the Satrix Seal or why companies engage us for research and consulting services, please contact us.
To our valued clients, the emblem colors can be adjusted to align with your site. To learn more, contact Heather Timney.