Improve Customer Satisfaction and Loyalty
If you are just getting familiar with Net Promoter Score or want to take your program to the next level, we can help capture the true sentiment of your customers and translate it into actionable insights you can trust.
Net Promoter Score
Developed by Satmetrix, Bain & Company, and Fred Reichheld and adopted by thousands of respected companies worldwide, NPS is a strong indicator of customer behavior; specifically repeat purchase and referral patterns.
Satrix Solutions implements Net Promoter in accordance with widely accepted practices and works closely with companies to establish an NPS baseline, communicate its importance to employees, trend changes over time, and dissect the data to bring forth actionable insights.
Create More Promoters
At Satrix Solutions, we go beyond “the ultimate question” to pinpoint and prioritize service enhancements for your company that will have the greatest impact on customer satisfaction. This approach ensures each of your clients has a voice, you remain well-informed on customer sentiment, and the company becomes better positioned to maximize its value proposition to stand apart from the competition.
- Net Promoter specialists with extensive experience and best practice knowledge in every phase of NPS implementation
- Unbiased analysis and robust reporting that provides senior executives with confidence to make improvements to processes, people, products, and services
- Detailed recommendations that address your unique business challenges and are centered around your goals
- Benchmarking and trend analysis to evaluate ongoing performance
Partner with an NPS Expert
Companies that successfully adopt Net Promoter Score are routinely rewarded with clients that engage in behaviors directly linked to profit, such as reduced churn, increased share-of-wallet, and more referrals. Discover how Satrix can help you adopt Net Promoter Score as a powerful system for aligning your entire organization around the important activities that promote a customer-centric culture.
Partnering with the Satrix team has been a great experience for Beamery! You are an amazing, strategic, and helpful partner. The insights Satrix has delivered have been important to our planning.
Director, Delivery Excellence, Beamery
The value-adds that Satrix provided us throughout this process is what really set them apart from others. They identified the key success criteria we needed in advance, and were proactive in driving us to improve our segmentation data and processes to maximize our value from an NPS program.
Vice President, Customer Success, Shiftboard
I consider Satrix an invaluable partner and have added them as an on-going annual line item in my budget. If you are a GTM leader, Satrix has my unconditional endorsement.
EVP, Global Sales, Betterworks
We leveraged Satrix to understand how our clients truly felt about our service and highlight any opportunity areas. Satrix not only helped us gather the feedback but provided us with practical guidance on utilizing the rich data to improve and grow.
Senior Retirement Plan Consultant, HB Retirement