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Turn Employee Opinions into a Competitive Advantage


Collect useful insights from your employees on what it takes to ensure customer satisfaction.

Employee Opinion Survey

Oftentimes, we’re focused solely on what our customers think about our products, services, and people. But from the team members who support the tools to those in direct communication with customers – employees possess a unique perspective on what it takes to ensure customer satisfaction and organizational success.

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We uncover the operational obstacles employees believe inhibit them from delivering an exceptional service experience and put you in a position to do something about them.


Eliminate Service Roadblocks and Boost Engagement

Understaffed or drowning in inefficiencies – employees understand your internal pain points better than anyone. Using a series of carefully constructed quantitative and open-ended questions, our Employee Opinion Survey provides a safe place for employees to offer improvement suggestions. We take this information and hone in on inefficient processes, internal breakdowns, and policies that work against your company’s best interests.

  • A dedicated Voice of Employee consultant who will ensure your survey is implemented thoughtfully and in accordance with best practices
  • In-depth analysis of anonymized survey responses with unbiased recommendations for improvement
  • Customized reporting to meet the needs of your different audiences – from C-level leaders to department heads and managers
  • Ongoing consultations with key stakeholders to ensure the program continues to drive positive outcomes

Client Testimonials

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Partnering with the Satrix team has been a great experience for Beamery! You are an amazing, strategic, and helpful partner. The insights Satrix has delivered have been important to our planning.

Jen Klimas

Director, Delivery Excellence, Beamery

The value-adds that Satrix provided us throughout this process is what really set them apart from others. They identified the key success criteria we needed in advance, and were proactive in driving us to improve our segmentation data and processes to maximize our value from an NPS program.

Peter Draper

Vice President, Customer Success, Shiftboard

I consider Satrix an invaluable partner and have added them as an on-going annual line item in my budget. If you are a GTM leader, Satrix has my unconditional endorsement.

Shep Maher

EVP, Global Sales, Betterworks

We leveraged Satrix to understand how our clients truly felt about our service and highlight any opportunity areas. Satrix not only helped us gather the feedback but provided us with practical guidance on utilizing the rich data to improve and grow.

Joseph Cravotta

Senior Retirement Plan Consultant, HB Retirement

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Martin Glover

Los Angeles

Our Clients

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Andela
Ascentis
Betterworks
Cority
Doxim
Hacker Rank
IHS Market
Parchment
Schindler
ShotSpotter
TDS
Wex
Meridian Link
vCheck Global
Volante

Resource Center

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The Satrix Solutions Resource Library has an excellent collection of best practices, tips, and guidebooks on CX and EX strategy - all crafted to help your company get ahead in today's competitive market.