Customer Perception Audit2018-07-16T09:12:08+00:00

Customer Perception Audit

Businesses are always tinkering with their brand. As your company evolves, do you know how you are perceived in the marketplace – and by your customers?

We examine key aspects of your marketing strategy, service delivery, and competitive positioning to help maximize your growth potential.

Evaluate Market Perception

Customer perception gaps can hinder your ability to win new business or expand your product and service portfolio.

Our objective is to gather customer expectations, preferences, and satisfaction levels, and then work with your leadership team to convert that insight into service and operational improvements. This baseline assessment of customer sentiment and how your brand ranks among the competition through the eyes of your customers enable you to focus on improvement efforts that will have the greatest impact.

Each Customer Perception Audit Engagement Includes

  • In-depth interviews conducted by skilled practitioners with a broad sample set of your customers

  • Deep dive analysis of feedback to uncover strengths, opportunities for improvement, and misperceptions and common frustrations

  • Insightful recommendations to help improve your marketing and sales efforts, service delivery, and competitive positioning

Give Your Company a Strategic Advantage

Expand opportunities, strengthen competitive positioning, and ascertain awareness of your product and service portfolio to maximize growth potential with your target customers.

Contact us today to learn about how our Customer Perception Audit can benefit your organization.