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Increase Customer Retention


We can help you establish formal listening posts to allow your customers to share their feedback on your company's performance.

Customer Churn Analysis

Customer churn is distressing – it can bring down office morale, be an indicator of product or service issues, or expose weak links within your team. While these are individually alarming, the impacts also extend to your company’s growth rate and the future valuation of your business.

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While it is extremely gratifying to receive positive feedback from enthusiastic customers, it is the complaints, concerns, and critiques that often yield the most actionable insight. We help you establish the causes of customer churn and provide detailed reports and recommendations to repair broken relationships and maximize customer retention.


Gather Deep Insights to Reduce Churn

Our Customer Churn Analysis ensures you are not overlooking risks to existing revenue or missing opportunities to prevent churn. We perform in-depth, one-on-one phone interviews with decision makers to systematically uncover and analyze patterns among your lost accounts. We then translate this insight into actions you can take to mitigate the causes of customer defection, and thus the negative impacts to your reputation and revenue growth.

  • Qualitative interviews with key decision makers and influencers to establish root causes of product or service gaps contributing to dissatisfaction
  • In-depth analysis of overall customer feedback to isolate trends and themes on recurring service issues
  • Custom recommendations focusing on best-practice service behaviors to minimize future customer complaints
  • Board-quality reporting that highlights key lessons learned from defections

CLIENT TESTIMONIALS

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Partnering with the Satrix team has been a great experience for Beamery! You are an amazing, strategic, and helpful partner. The insights Satrix has delivered have been important to our planning.

Jen Klimas

Director, Delivery Excellence, Beamery

The value-adds that Satrix provided us throughout this process is what really set them apart from others. They identified the key success criteria we needed in advance, and were proactive in driving us to improve our segmentation data and processes to maximize our value from an NPS program.

Peter Draper

Vice President, Customer Success, Shiftboard

I consider Satrix an invaluable partner and have added them as an on-going annual line item in my budget. If you are a GTM leader, Satrix has my unconditional endorsement.

Shep Maher

EVP, Global Sales, Betterworks

We leveraged Satrix to understand how our clients truly felt about our service and highlight any opportunity areas. Satrix not only helped us gather the feedback but provided us with practical guidance on utilizing the rich data to improve and grow.

Joseph Cravotta

Senior Retirement Plan Consultant, HB Retirement

Our Clients

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Andela
Ascentis
Betterworks
Cority
Doxim
Hacker Rank
IHS Market
Parchment
Schindler
ShotSpotter
TDS
Wex
Meridian Link
vCheck Global
Volante

Resource Center

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The Satrix Solutions Resource Library has an excellent collection of best practices, tips, and guidebooks on CX and EX strategy - all crafted to help your company get ahead in today's competitive market.