Our Methodology2018-10-11T13:42:01+00:00

Our Methodology

We focus on flawless execution as we design and launch your customer or employee feedback programs. We employ best practices and avoid common pitfalls.

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Simple yet comprehensive in approach, our methodology ensures your company attains maximum value from its customer and employee feedback efforts.

The Satrix Solutions Difference

Each engagement begins with us becoming familiar with your business, including challenges and existing processes.

This knowledge is used to determine the right combination of feedback programs for your organization. We design and launch each program leveraging the wide-ranging experience of our team to analyze and interpret your customer and employee feedback data, without bias.

Throughout the process, we work closely with your team to define and track the appropriate metrics and deliver detailed recommendation reports that are both informative and actionable.

Our feedback programs span the entire customer journey and are strategically designed to have a positive influence on all areas of your business – from culture to operations to revenue to employees.

The end result is a corporate culture centered around customer-centricity, where the actions taken and decisions made are in accordance with the customers’ best interests.

Additional Benefits of an Engagement with Satrix Solutions

  • In-depth Reporting

  • Extensive Best Practices

  • Benchmarking Data

  • Thought Leadership

  • Global Perspective

  • Educational Resources

“Satrix Solutions’ expertise helped us to ensure flawless execution of our Net Promoter and Customer Advisory Board programs.
Their partnership has been a vital ingredient in ShotSpotter’s goal of delivering a service experience that delights our customers and consistently delivers on our brand promise.”

Ralph Clark
President & CEO, ShotSpotter