Scottsdale, Ariz, January 16, 2019 – Customer experience and employee engagement consulting firm, Satrix Solutions celebrates its 10-year anniversary this month, with a large group of enthusiastic clients (as measured by the company’s exceptionally high Net Promoter Score), and the most talented consultants in the industry. In contrast to the prevailing wisdom in 2009, most executives and investors now recognize that maximum revenue growth cannot be attained without a relentless commitment to cultivating strong customer and employee loyalty. Increasing acceptance among business leaders that customer experience excellence is the single greatest differentiator bodes well for Satrix as the company positions itself for significant growth over the next ten years.
Satrix Solutions was founded by Evan Klein to guide businesses on the actions necessary to accelerate growth and increase valuation by improving referrals, retention, share-of-wallet, and sales close rates. Over the past decade, Satrix has partnered with forward-thinking organizations to elevate their customer and employee focus, enhance their reputations, and reap the substantial business benefits. In fact, since the company’s inception, numerous Satrix Solutions clients have raised money, been acquired or gone public. In doing so, they have been awarded high valuations thanks to better revenue predictability associated with very strong customer retention and employee satisfaction.
Reflecting on 10 years in business Klein said, “I take great pride in what we have been able to accomplish over the last decade. For me, the significance of this milestone is more than just keeping the lights on. It means our clients and employees believe the work we do is valuable. Importantly, it validates the business benefits of being customer-centric. I’ve also been very fortunate to find a talented group of colleagues who have been instrumental in our success. I’ve never been more optimistic about the future of Satrix Solutions.”
In response to celebrating its 10th Anniversary, several clients and advocates have offered congratulatory messages. Here is a small sample of the comments received:
- Congratulations!!!! That is quite a track record! Thanks for all you do for the world of Customer Experience!
- You should be proud to have built such an industry leading firm that specializes in optimizing the Customer Experience. Seeing your work first hand, I am not surprised of Satrix Solutions 10 years of success!!
- Congratulations!!! You have been an incredible partner for [our company] the past several years. Can’t wait to see what you and your team continue to accomplish moving forward!
- Congrats on the first decade of success and best wishes for the next decade! Satrix has been an invaluable partner.
As part of its 10 Year Anniversary celebration, Satrix Solutions will be making charitable contributions to 10 different organizations throughout 2019. To learn which charities have been selected, follow the company’s LinkedIn page and the hashtag #SatrixTurns10.